Palmer House, A Hilton Hotel

17 East Monroe Street | Chicago, IL 60603 [See Map]
#46 in Best Chicago Hotels
Hotel Class 4.0-star Critic Rating Moderate Guest Rating
TripAdvior Traveler Rating

Based on 5244 reviews
Property Type Hotel with 1,641 rooms, 25 floors
Primary View(s) City center
Style Historic, Opulent
Best For Business travelers, Families, Couples

U.S. News Review

If this hotel's title of "North America's longest continually operating hotel" means anything, it's that the Palmer House knows how to keep its guests coming back time and again. Welcoming Chicago visitors since 1873, this iconic downtown mainstay is a favorite among travelers who want to experience a bit of bygone glamour. The Gilded Age lobby — and lobby bar — is opulent, and guests say it exudes Old World charm. The guest rooms, on the other hand, are not as grand. Guests report the lodgings are a little small compared to other Chicago hotels, but they do come equipped with creature comforts like flat-screen TVs, high-speed Internet access and, of course, the Hilton brand's signature Serenity beds. The Palmer House also boasts a fitness center and an indoor pool (an especially popular feature among those who stayed here with kids), plus a well-equipped business center. When it's time for a meal, you can find a hearty menu of American cuisine at the Lockwood Restaurant. If you're a Hilton HHonors member, you can collect or cash in points by staying here.

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Critic Reviews


“To share the tales of the hotel’s opulent past and guide guests through its elegant ball rooms, painted ceiling, and endless gold statuary and adornments, the Palmer House actually offers insightful daily tours by its own historian. ”
Award: Frommer's Recommended


“This ... historic hotel in the Loop has a storied past, and a breathtaking lobby with a painted ceiling and glittering chandeliers.”

Chicago Tribune

“Lockwood, in the heart of the Palmer House, is a cocktail of cosmopolitan sophistication and European refinement. A bar connects lobby to restaurant, blending old school and old world.”


“This classic hotel features an ornate, world-class lobby, expansive common areas and varied-size rooms with attractive appointments and fabulous beds.”
Award: AAA/CAA Four Diamond Lodgings 2015

Other Awards:
  • Lonely Planet Recommended

Guest Rooms

While not as ornate as the grand lobby, guest rooms at the Palmer House pay homage to the hotel’s history with traditional furnishings and classic style. All rooms feature the Hilton Serenity beds with a plush top mattress and crisp linens, Thomas Roth bath products, an alarm clock with MP3 port, and flat-screen HD TVs.

  • $12.95 daily fee for Internet
  • Executive Level rooms and Lounge available

Standard room size:

200 square feet
  • Internet (with fee)
  • Premium channels
  • Workspace/desk
  • Minifridge
  • Bathrobes/slippers
  • Minibar
  • Shower/tub combo
  • Separate shower
  • Separate tub
  • Wireless Internet
  • Guest rooms with patios and balconies
  • Adjoining rooms available
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Guest Reviews

A hotel's guest rating is calculated using data provided under license by TripAdvisor. A total of 5244 guests have reviewed the Palmer House, A Hilton Hotel, giving it a rating of 4.0, on a scale of 1-5.

TripAdvisor Traveler Rating: 4.0 (based on 5244 reviews)

Guest Reviews: Read most recent guest reviews



  • Room Service
  • Internet Access
  • Business Center
  • Dining
  • Pets Allowed
  • Parking
  • Meeting Rooms
  • Fitness Center
  • Pool

Location & Parking

The historic Palmer House is located in the Loop Financial District, a short walk or ride on the elevated train (the L) to most of Chicago’s top attractions and entertainment venues. Both Grant Park and Millenium Park are less than half a mile east.

  • About a mile south of the shopping and dining on the Magnificent Mile
  • Two blocks west of the Art Institute of Chicago and four blocks south of Chicago Theatre
  • Mulitple L train stops within a block of the hotel

  • 24-hour valet parking ($75)
  • 24-hour self-parking ($43)
  • Airport shuttle
  • Car service

Within walking distance of:

  • Bus stop
  • Train station
  • Subway/metro stop
  • Restaurants
  • Beach
  • Grocery store
  • Movie theater
  • Theater
  • Shopping


The Palmer House, known as the original inventor of the brownie, has a long and storied culinary history that continues today with fine dining at Lockwood Restaurant, including a formal Afternoon Tea, and a selection of retro culinary favorites from the hotel’s history at Potter’s Lounge.

  • Room service 6 a.m. to 11 p.m. weekdays (until midnight Friday and Saturday)
  • Interactive history tour and luncheon available
  • Starbucks in lobby

Number of restaurants:


Cuisine types:

American, French


James Beard Award
  • Fine dining
  • Casual dining
  • Quick service cafe/coffee shop/marketplace
  • Bar/lounge
  • Room service
  • 24-hour room service
  • Free breakfast


The skylit pool at the Palmer House features a domed roof and a wall of windows making it light and bright, although the pool itself is a bit small for serious swimming and does not offer poolside service or a pool bar. Since AquaFit classes are held here, check with the Wellness Concierge for the schedule of open swimming.

  • Open 5:30 a.m. to 9 p.m
  • No lifeguard on duty
  • Children must be accompanied by an adult

Number of pools:


Pool types:

  • Lap pool
  • Wading pool
  • Lazy river
  • Family pool
  • Infinity pool
  • Whirlpool/hot tub
  • Adults-only pool
  • Seasonal
  • Indoor
  • Outdoor
  • Indoor/outdoor combo

Pool amenities:

  • Lifeguard on duty
  • Poolside service
  • Waterslide
  • Deck chairs or cabanas
  • Pool bar


Balance Spa at the Palmer House features 14 treatment rooms, hydrotherapy services, a full range of body and skin care treatments and a full service salon. Spa guests receive complimentary access to the hotel’s eighth floor fitness complex, including an indoor pool, whirlpool, steam rooms and locker rooms.

  • Hair and makeup services available
  • In-room massage available

Services offered:

  • Massage
  • Facial
  • Body treatments (i.e. scrubs, wraps)
  • Salon services
  • Outdoor treatment area
  • Steam room
  • Sauna


The Palmer House offers cribs and high chairs as well as children's menus at the on-site restaurants. The hotel also screens kid-friendly movies every Friday at 6 p.m. at the indoor pool.

  • Parents can also purchase the Peacock Club children's package that welcomes kids to check in at a pint-sized desk and greets them with a bag filled with a coloring book and travel journal, a child-sized robe and children's bath amenities.
  • Radio Flyer Red Wagons available for city excursions

  • Kids club
  • Cribs
  • High chairs


The Palmer House features a Wellness Concierge to help guests make the most of the extensive fitness facilities. The 10,000-square-foot Health Club spreads over three interconnected levels, which include a resistance training circuit, cardiovascular machines and free weights.

  • Wide variety of fitness classes including yoga, boxing, AquaFit and Pilates
  • Whirlpool and saunas
  • Personal trainers available

  • Weight equipment
  • Cardio equipment
  • Yoga mats
  • Free fitness classes
  • Premium fitness classes (with fee)
  • Bicycles
  • Tennis
  • Guided runs
  • Paddle boats
  • Motor boats


The Palmer House features many unique venues from the famed Empire Room to the intimate Lockwood Wine Room. With more than 130,000 square feet of meeting space, audiovisual capabilites and customized support, the Palmer House is popular with both large convention groups and small business meetings. The hotel also offers 11 hospitality suites and a private dining room as well as seven ballrooms, up to 77 breakout rooms and 16,909 square feet of exhibition space.

  • Self-service Connectivity Station with complimentary Apple and IBM computer and printer use as well as complimentary high speed Internet access
  • Largest space can accommodate up to 1,653 people

Number of meeting rooms:

  • Business center
  • Meeting rooms
  • Meeting and event planners available


The Palmer House welcomes pets weighing up to 75 pounds with a $50 nonrefundable deposit. The hotel provides Hilton dog beds and food and water bowls in-room for canine guests.

  • Grant Park nearby for dog walks
  • Pets must not be left unattended in rooms
  • Pets must be leashed at all times in public areas

  • Pets allowed (with fee)
  • Dog walking
  • Pet-sitting



In 1870, The Palmer House was originally built by Potter Palmer as an elaborate wedding venue and gift to his bride Bertha Honoré and has hosted more than 9,000 weddings since then. The Palmer House Wedding Package features luxurious amenities including a complimentary bridal suite for two nights.

  • Package includes four-course menu, four-hour bar, Champagne toast, wine service and custom wedding cake
  • Five unique venues can accommodate up to 1,500 guests for a ceremony and up to 1,653 guests for a reception
  • Complimentary overnight stay on one year anniversary

Maximum wedding guest capacity:

  • Hotel hosts weddings
  • Outdoor space for weddings
  • Wedding planners available

Editor's note: Hotel information is updated periodically. If this is your property and you notice any inaccuracies, please let us know.

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Palmer House, A Hilton Hotel

17 East Monroe Street | Chicago, IL 60603 [See Full Map]