The James Chicago

55 East Ontario Street | Chicago, IL 60610 [See Map]
#10 in Best Chicago Hotels
Hotel Class 4.5-star Critic Rating Good Guest Rating
TripAdvior Traveler Rating

Based on 2054 reviews
Property Type Hotel with 297 rooms, 17 floors
Primary View(s) City center
Style Traditional
Best For Business travelers, Couples

U.S. News Review

The James is a bit of a hipster: The lobby has an ever-rotating art collection from eclectic local and international artists and the enclosed courtyard has been turned into a video projection exhibition space. But the primary vision of this hotel is the seamless marriage of form and function: Accommodations are trendy — with minimalist furnishings and slate-tile and marble bathrooms — while remaining comfortable with amenities like flat-screen Smart TVs, complimentary Wi-Fi and Nutrients bath products. Although some travelers note that room rates here are steep, they say that the experience is worth the price. Guests praise the excellent customer service, as well as the laundry list of massages and skin treatments offered by the on-site Spa By ASHA. Recent guests also have positive things to say about the delicious entrees served at David Burke's Primehouse restaurant, along with the hotel's prime location on the Magnificent Mile. What's more, this hotel participates in the Stash Hotel Rewards program, meaning members can receive additional perks.

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Critic Reviews


“The public spaces are modern and sometimes quirky, while the 297 rooms are crisp and clean.”


“In this trendy spot, alt-rock plays on the iPod-ready stereo system when you enter your room, and full-size bottles of vodka, whiskey, and rum are on hand.”
Award: Fodor's Choice

Travel + Leisure

“Art is also an essential part of the property — the lobby features a rotating gallery from the Museum of Contemporary Art; David Burke's Primehouse restaurant showcases painter Todd White; and the Jbar displays video art on plasma screen TV’s.”


“The lobby could easily be a design store, with its warm, light colors, cushy mid-century modern orange couches, brown leather ottomans, and bookshelves.”
Award: Frommer's Highly Recommended

Other Awards:
  • Concierge.com Editor's Pick
  • Condé Nast Readers' Choice List 2014
  • Lonely Planet Recommended

Guest Rooms

Each guest room at The James Chicago offers a desk and sitting area, and the smallest standard guest rooms start at 385 square feet. Decor in the accommodations is simple, with white walls and a neutral palette, and custom artwork enhances each space.

  • 48-inch flat-screen TVs offer personal device streaming capabilities
  • Complimentary Wi-Fi access  
  • Limited adjoining rooms available

Standard room size:

385 square feet
  • Internet (free)
  • Premium channels
  • Workspace/desk
  • Minifridge
  • Bathrobes/slippers
  • Minibar
  • Shower/tub combo
  • Separate shower
  • Separate tub
  • Wireless Internet
  • Guest rooms with patios and balconies
  • Adjoining rooms available
  • High Price
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Guest Reviews

A hotel's guest rating is calculated using data provided under license by TripAdvisor. A total of 2054 guests have reviewed the The James Chicago, giving it a rating of 4.5, on a scale of 1-5.

TripAdvisor Traveler Rating: 4.5 (based on 2054 reviews)

Guest Reviews: Read most recent guest reviews



  • Room Service
  • Internet Access
  • Business Center
  • Dining
  • Pets Allowed
  • Parking
  • Meeting Rooms
  • Fitness Center

Location & Parking

The James Chicago sits in the heart of Windy City, just a block east of popular shopping destination The Magnificent Mile. Cloud Gate and The Art Institute of Chicago are located a mile south of the hotel and can be reached via a long walk or short car ride.

  • Chicago Theatre is eight blocks south
  • Three block walk northeast to Northwestern Memorial Hospital and Chicago Campus
  • Complimentary transportation within Chicago's central business district

  • 24-hour valet parking ($65)
  • 24-hour self-parking
  • Airport shuttle
  • Car service

Within walking distance of:

  • Bus stop
  • Train station
  • Subway/metro stop
  • Restaurants
  • Beach
  • Grocery store
  • Movie theater
  • Theater
  • Shopping


The James Chicago is home to David Burke's Primehouse, which is known for its dry-aged beef steaks. Other meats and vegetable plates are also available as part of its unique modern American cuisine. The property also features two bar options in the Primehouse Bar and JIMMY cocktail lounge.

  • The Primehouse is open for breakfast, lunch and dinner daily and for brunch on the weekends
  • 24-hour room service is available

Number of restaurants:


Cuisine types:

  • Fine dining
  • Casual dining
  • Quick service cafe/coffee shop/marketplace
  • Bar/lounge
  • Room service
  • 24-hour room service
  • Free breakfast



The James Chicago houses The Spa by Asha, which has three treatment rooms in which to enjoy facials, body treatments and massages. Hair and makeup services are available at the Gold Coast Salon, which is located north of the hotel.

  • All treatments include an aromatherapy foot bath
  • Reservations made for Saturday and Sunday incur a $10 weekend upgrade fee
  • Waxing services available

Services offered:

  • Massage
  • Facial
  • Body treatments (i.e. scrubs, wraps)
  • Salon services
  • Outdoor treatment area
  • Steam room
  • Sauna


The James Chicago offers several amenities to greet kids, including a welcome gift and backpack upon arrival. Children's bikes, helmets, toys and video game consoles are some of the amenities that are available upon request.

  • Milk and cookie turndown service available
  • Small bathtubs provided for guests younger than 2 years old
  • Children's menu available

  • Kids club
  • Cribs
  • High chairs


The James Chicago's 2,500-square-foot fitness center is open to guests 24 hours a day. The fitness center houses 10 cardiovascular machines with built-in TVs and a variety of weight-training equipment.

  • Bicycles and helmets available for adults and children
  • Private fitness classes and personal trainer services offered by appointment
  • Local running maps available

  • Weight equipment
  • Cardio equipment
  • Yoga mats
  • Free fitness classes
  • Premium fitness classes (with fee)
  • Bicycles
  • Tennis
  • Guided runs
  • Paddle boats
  • Motor boats


The James Chicago features an on-site business center that's open 24 hours a day and offers computers, printers and a fax machine. The property can also host business functions of 10 to 300 guests in one of its eight meeting spaces.

  • Complimentary private office space available
  • Audiovisual equipment and technical support provided

Number of meeting rooms:

  • Business center
  • Meeting rooms
  • Meeting and event planners available


The James Chicago welcomes cats and dogs and offers several amenities in conjunction with Tails in the City pet store. Each pet will receive a size-appropriate bed and food and water bowls upon arrival. Dog-walking and pet-sitting services can be arranged through the concierge.

  • Collars, leashes and toys provided upon request
  • One-time nonrefundable pet fee of $75 applies
  • Pet room service menu available

  • Pets allowed (with fee)
  • Dog walking
  • Pet-sitting



The James Chicago offers multiple event spaces for weddings, and an on-staff wedding specialist and catering team to assist in planning event details. The Great Room serves as the largest event venue and can host up to 300 guests in a reception-style setup.

  • Packages available for rehearsal dinners, receptions, after parties and more
  • Catering provided by the on-site restaurant
  • Wedding spa packages available

Maximum wedding guest capacity:

  • Hotel hosts weddings
  • Outdoor space for weddings
  • Wedding planners available

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The James Chicago

55 East Ontario Street | Chicago, IL 60610 [See Full Map]