Worst Airlines by Complaint

Most Likely to Mishandle Your Bag

American Eagle

American Eagle had the most incidents of mishandled baggage in 2010, with 7.15 reports per 1,000 passengers. American Eagle was the worst overall airline on our 2011 Meanest Airlines list with an AQR score of -2.82.

Read More:

• America's Meanest Airlines: 2011

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