11 Howard

11 Howard St | New York City, NY 10013-3111  [SEE MAP]New York City, NY  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 2

"Stylish" but lacks any serious substance

Mar 21st, 2020

I stayed at 11 Howard right around the time they opened in 2016 in a Howard Sr. King Room. I felt that the check-in process and lobby staff service was aloof and thought it was probably because it was still a young hotel. I went back this past week and stayed for four days, checking in on the day that COVID-19 was announced as a pandemic. Since my first visit, 11 Howard's service seems to have progressively gotten worse. The Good: * A gentleman dressed like one of the porters (he didn't wear the 11 Howard sweatshirt or the all-navy suit) checked my fiancé and me into the hotel. He was welcoming, clearly explained the benefits of our Amex benefits, and highlighted other hotel benefits like the complimentary water bottles. * Housekeeping staff did a great job tidying our Howard Deluxe Room, especially because of the COVID-19 outbreak. * Room service delivery team was lovely every time we saw them (we ordered frequently as part of 'social distancing') Everything else: - I asked for a detailed breakdown of all of our food and beverage charges during our stay. Upon check-out, I was told that they couldn't do it at that time but would email me the information. I didn't get anything. After four days, I called the hotel to request the information again. They emailed me the folio but not the itemized receipts. I responded back to the email to ask for the correct information and didn't hear back. I sent a follow-up email the next day and still haven't heard back. - There were some questionable design choices made with our room. For example, the closet was in a small hallway that made it perfect for getting ready or ironing clothes. But I quickly realized that there were no outlet plugs in the hallway, and the only available outlet plugs were in a small cramped area by the bed. Also, the toilet was installed so close to the sink so that when washing your hands, the toilet seat was right behind your calves. You're SOL if you happen to be a bigger person! Don't fall for the gimmicks here -- it's sleek and still somewhat buzzy, but that's it. Spend the money and go elsewhere. 11 Howard isn't worth the headache or annoyance that comes with staying at this property. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Nice rooms and good location but still could do a bit more

Mar 14th, 2020

11 Howard is a good location in the midst of SoHo offering a kind of boutique feeling. Reception is scaled down limiting itself to a small walk around desk instead of the standard reception. Up the stairs you find the bar and a very small lounge area. No breakfast restaurant as far as I could see. Rooms are slightly minimalist with comfy beds and nice bathroom. All in all a rather scaled down feeling. Check-was smooth although room was not ready at 14:00 my luggage was taken care of. Check out was not as smooth as I was first presented the bill for another room and then was supposed to have a copy mailed to me but this didn't work so I had to ask twice to get it. Room for improvement here. No VIP treatment although we were a group booking in total 30 person-nights. Two in our group changed rooms due to noise level 1 at top floor due to ventilation fans, 2 at street TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Boutique hotel in Soho

Feb 15th, 2020

11 Howard is perfectly located in the heart of Soho, close to a bunch of bars, restaurants, and shops. I was in love with the minimalist and modern danish design of the hotel, although the room is a bit tiny. The price is reasonable and location is great. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Best Hotel Ever

Feb 13th, 2020

11 Howard is awesome. The Hotel is super nice and clean and I have never ever stayed at a hotel with better service and a nice, more efficient staff. I definitely recommend staying at 11 Howard when you’re in NYC. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Bad experience

Feb 9th, 2020

Stayed here on the Amex program and it's been a major disappointment. The room "upgrade" is laughable...I couldn't imagine what kind of shoebox I'd be in had I not been granted this supposed benefit. Rooms are getting worn and dated too. The $100 credit doesn't apply to anything you'd want it to (bar, restaurant, spa) but, hey I guess being able to write off 3 chicken tenders from room service for $35 counts for something. The doorman, when present, doesn't open the door for you or welcome you. Don't even think about requesting minor conveniences like late check out because "they're fully booked today" despite rooms going for under $200 on every major online booking site. Absolutly terrible in every respect. Will not be staying here again. There are too many better options in New York. TRIPADVISOR.COM USER 

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