AC Hotel Boston Cambridge

10 Acorn Park Dr | Cambridge, MA  [SEE MAP]Cambridge, MA  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 4

one day in Boston

Oct 28th, 2019

Nice modern hotel, clean and got it at a good price!! Decor was nice and I liked the grey theme. Breakfast buffett was good for the price too. The bartender and the front desk girl were great. I stayed on the 6th if that helps and I dont remember their names. I had the clam chowder there and of course the lobster roll. (my 1st time in Boston) The bartender who was working his Wife also works for Marriott if that helps and I think his name starts with J. He made some good recommendations about what to do on our short trip. The front desk also brought up some pillow because for some weird reason I am allergic to pillows. All in all everything was greatand this would have been a 5 star review except for the fact that trying to get out of the garage was a ridiculous process!! It literally took us 40 minute to get out of the damn parking garage. Our ticket needed a stamp and had to speak to like 5 different people until Julia at the front desk helped out. I understand that the garage is not owned by the hotel, but the people i talked to were clueless and that looks bad on you. Julia was nice and understanding and ultimately solved the problem (not that it matters but really cute too... lol) By the time i got to the front desk I was pretty heated and she didnt take it personally I worked for Marriott for 7 years so I know things happen. Im not trying to focus on the negative and I know some of this review is, but its still 4 stars, however when you only have 1 day to see Boston 40 minutes wasted is a lot!! I will stay there again but will not use the garage. Well done on a great staff but please fix the parking situaton. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Third time was a charm....towels.....

Oct 17th, 2019

Overall, our guest experience was just fine. I resent the outrageous amount that hotels in and around Boston charge, and the fact is, the value here (as well as most other properties in Boston and Cambridge) is poor. Still, I'll rate the hotel as better than average, and that is largely due to the staff. Our one, unfortunate issue was that there were 4 of us in the room. Three towels. That was night one. We made a request for 4 towels. Night two.... three towels. We made the request again... Third time was a charm... got the 4th towel. The staff is very friendly and courteous and we thought they did an excellent job of handling the desk, providing directions, and addressing issues. The towel issue wasn't an enormous inconvenience, but it should be noted that we couldn't "solve" the issue ourselves, and it took a little urging to get it right. All's well. No worries. The location is pretty good. The construction is a bit inconvenient, and the parking charges are ridiculous. I realize that prices of the rooms and the parking are par for the course in Boston.... that said... my word.... it's highway robbery. Accordingly, although the hotel is nice, and I would rate it well, the fact is, the value is terrible. It is what it is... TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

...and construction continues...

Sep 28th, 2019

I am a huge fan of AC hotels and normally stay in NYC Times Square AC so I know this brand knows customer service. The amount of noise from construction continues which is out of their control. I was hoping that it was done as reviews and management replies indicated it was close to done. It is now September 28 and the construction noise/reverse beep warnings are just non-stop. Otherwise, the facilities meet my needs but the basic requirements of a hotel are not met when sleep is impacted hence the poor rating. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

modern style condo suites and close to public transit.

Sep 15th, 2019

Staying at this hotel is a wise choice during labour day. The area was under construction but that didn't bother. Our suite was room 351, it comes with 2 queen size bed, an ironing board, a safe, coffee make, fridge and a modern shower room. A small swimming pool and fitness center are present. The hotel is few minute walk from the Alewife station on the red line. I recommend this place if your planning your stay and visit Boston on foot. Just leave your car at the hotel, Boston is best enjoyed on foot. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Lovely Hotel, Stylish and Comfortable

Sep 11th, 2019

We stayed here along with other family members for a wedding. The hotel is very stylish and welcoming, the staff was very friendly and there is reasonably priced parking on site. We stayed in a nice sized room with king bed and sofa. The bed and bedding were extremely comfortable and stylish. The rooms have been updated and the bathroom was modern and the shower was great. We had a buffet breakfast at the hotel that was hosted by the groom's parents and the food was excellent as well. I would definitely come back here when visiting Boston. TRIPADVISOR.COM USER 

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