AC Hotel New Orleans Bourbon/French Quarter Area

221 Carondelet St | New Orleans, LA 70130  [SEE MAP]New Orleans, LA  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 3

Birthday weekend

Sep 9th, 2020

Thermostat clicked on and off every 3 minutes. Rooms were small, shower door would not shut, house keeping did not service our room but the cart was in the hallway for the duration of our stay, Sheetrock dust all over the walls, especially from the top of the door to the high ceiling. Room 307 Front desk attendants spoke every time we entered the building, Lobby was neat and clean and decorated nicely TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Completely underwhelmed

Aug 27th, 2020

While they had social distancing measures in place in the lobby, the room had zero evidence they did anything at all special to keep it clean. Also, the shower handle was broken. We only had supplies for one day even though the stay was for two days. Never once mentioned anything about me being an elite loyal program member and charged me $40 for valet on an $80 room. Left me with a bad taste. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Exceptional Service

Aug 18th, 2020

My boyfriend and I stayed from the 13th to the 16th of August. We both work for an AC in Miami Beach and to tell you we had a wonderful experience with the staff would be an understatement. Before arrival, I spoke to Jim ( b & f supervisor ) on the phone asking if it was possible for me to deliver decorations and for the staff to put it in the room. Not only was he very communicative throughout all of it, he completely exceeded expectations. I had the pleasure of meeting him and Brooke in person upon my arrival. Not only did they provide me an early check in which was absolutely wonderful. They decorated the room beautifully and exceptionally. Brooke did a wonderful job. Not only that, but Jim provided both my boyfriend and I with complimentary breakfast and an upgraded room. Throughout my stay, I was consistently greeted by all staff. Jim, Brooke and Ashley took wonderful care and answered all my questions about recommendations for restaurants and things to do. The day before I had to go, I asked if I could receive a late check out and they granted me until 4 pm which I was over the moon about because I had a later flight at 6 pm. I didn’t even ask for that time and they granted it with such ease because I completely understand as I’m currently working right now. The day that I was departing, in the morning I received the worst news that my grandma had passed away. I am so grateful that the staff was so kind the previous night before and that I didn’t have to ask that morning as I was a wreck and wouldn’t have been able to carry on a conversation. Truly what made the stay wonderful was the staff. Especially with these hard times, their personality is what made it truly great and helpful. Jim and Brooke were truly and absolutely wonderful. The team is lucky to have staff with such enthusiasm and willing to help. The attention to detail Brooke took to decorate the room was the essence of the AC brand. The personable attitude Jim had is what Marriott and hospitality industry strives for. Thank you all for the wonderful stay and I will be staying again when I travel back. I have already recommended this property to multiple people. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Great Location

Aug 14th, 2020

Our son is a student at Tulane, so we are in NOLA often. We've stayed at this property a few times. The staff is very friendly. The bar area is great. There are comfy chairs and good Happy Hour Specials. My tow concerns is that the rooms seem dark. The list 2 rooms we had didn't have a lot of natural light. I also found the walls to be thin. I never noticed it before, but during this stay there were guests in the room next door and you could clearly hear them TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Absolutely Great!

Jul 6th, 2020

We stayed one night and couldn’t have asked for a better hotel. We are Marriott loyalists and needed a place to stay for one night in New Orleans. Such a great location just a block from Bourbon Street. We were immediately greeted by the manager and well taken care of. Extremely clean property and room. The room is very comfortable and we loved our time here. Highly recommend! Especially during COVID. TRIPADVISOR.COM USER 

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