AC Hotel by Marriott Dallas Downtown

1712 Commerce St | Dallas, TX  [SEE MAP]Dallas, TX  [SEE ADDRESS]
Credit

Courtesy of AC Hotel by Marriott Dallas Downtown

Find the Best Price

at the AC Hotel by Marriott Dallas Downtown

Press the down arrow key to interact with the calendar and select a date. Press the question mark key to get the keyboard shortcuts for changing dates.

Press the down arrow key to interact with the calendar and select a date. Press the question mark key to get the keyboard shortcuts for changing dates.

Guest Reviews

TripAdvisor Traveler Rating 2

They tried to pad my bill

Dec 5th, 2019

Stay here a few times a year when they have a military rate. Normally a good experience, but this time one thing gave it a black eye. First the good. New, modern, comfortable bed, good location. Everything you would want. The small bad. Hallways can be loud and it gets in the room. But many hotels have that. The angry bad. I received my final bill by email. Checked it out and all was good. A few hours later I received another bill. Almost didn’t read it. Thought it was a repeat. But I looked. And they added a valet parking charge. Hhmmm. Didn’t have a car on this trip so called the front desk. They changed the final bill. Went downhill from there. The front desk guy treated me like a thief. “Are you sure you didn’t use valet?“ “Did someone in your party use valet?”. I was put on hold while they checked the valet ticket. Asked the same questions again. Then told that the hotel did an “audit” and found an unpaid valet ticket. The name on the ticket was similar to mine, so they put it on my bill. They assumed it was mine, so I would be left to pay it. The conversation went on and their words kept trying to justify their action, my words was telling them I didn’t use valet. The guy kept talking through me and wouldn’t answer questions. I had to ask some questions over and over again. And, I never heard the word “sorry”. So he said he would correct it. (Still no sorry). Got another email bill that was very unclear about what the charge would be. Called this guy again. He wanted nothing to do with me. He couldn’t tell me what the final bill would be. So I told him that if there was any problem with the charge I would dispute the entire amount and the hotel can deal with it. He didn’t care. Kept trying to justify what happened. So now I wait. Will need to check the charge amount and try and track down any credit. Never had such a bad experience with Marriott before. So I hope General Manager Kellie reads this. I hope Mr Marriott reads this. Find the desk guy on duty 1 December in the evening. Look into this practice your hotel applies. Is it recurring? Widespread? Have you cheated other people? Wonder how many guests have paid amounts that were padded. Talk to this guy. He has this job at the desk because I use your hotel. Accept mistakes. Help make the hotel look good. Be nice to people. Stop being arrogant. Stop trying to justify mistakes. Get this guy some training. A disappointed silver elite member. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Wonderful Hotel

Nov 19th, 2019

We had a great stay, it was my 20th wedding anniversary and the staff, especially the manager Shannon made our stay so memorable. Everyone went out of their way to make our weekend special. We will come back soon! Thank you AC Dallas. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Dallas Business

Nov 19th, 2019

Recently held a meeting at the hotel and was very pleased with the services provided and the WiFi available. Colleagues and I were able to walk to lunch for a quick break and return to our meeting room to continue our work - great location. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Reliable WIFI in meeting rooms & great food in walking distance

Nov 19th, 2019

My co-workers and I all work remotely and decided to meet in Dallas for a workday together. We spent the day in the media salon and walked to lunch nearby. The WIFI was reliable, the meeting room clean and private. Perfect place to meet. Also, only a 3 minute walk to Wild Salsa which was a great lunch restaurant! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great stay!!

Nov 14th, 2019

No major issues. John B. was very nice checking me in! The room was very nice and worth the price! It had a view of the park and a beautiful bathroom. The bed was comfortable and everything was very clean. TRIPADVISOR.COM USER 

If you make a purchase from our site, we may earn a commission. This does not affect the quality or independence of our editorial content.