AC Palacio del Retiro, Autograph Collection

Calle de Zurbano, 36 | Madrid, M 28014  [SEE MAP]Madrid, M  [SEE ADDRESS]
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Courtesy of AC Palacio del Retiro, Autograph Collection

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Guest Reviews

TripAdvisor Traveler Rating 5

Fantastic hotel

Nov 19th, 2019

This is a great small (50 room) hotel in terrific location, across the strees from Retiro Park and near the Prado and many of the main sites to see in Madrid. The hotel is beautiful and the staff attentive. Highly recommend! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

the staff are very professional

Nov 14th, 2019

I would like to express my thanks and appreciation for the quality of service and care I received at Palacio Del Retiro Hotel by Marriott Madrid Spain for my recent visit made to your hotel from 3rd to 9th November 2019 along with my colleagues. It is worth mentioning that all the staff members at your hotel are very professional and kind, I would like to extend my gratitude to All your staff members including but not limited to Mr. Guadalupe and Ms. Guillermo Ortuno for taking extra care of our needs, they also went an extra mile in providing best of service to every individual guest at the hotel property assisting and helping them every way possible, they are the asset to your hotel. As a Platinum Elite Member of your Marriott Rewards, I have been visiting Marriott hotels from past many years, the level of commendable services I receive are remarkable. Thank you once again for an outstanding service. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Loved the Hotel Palacio Del Retiro

Nov 13th, 2019

The hotel is exactly as advertised, a converted, extremely large former private home (palace) with 50 rooms with an eye popping front facade. The location couldn’t be better just across the street from the Parque Del Retiro. We had a very early (9am) arrival from the U.S. and not only was our room available but we were upgraded to a junior suite (thanks Marriott Bonvoy Titanium Elite!). The room is plenty big, modern with wonderfully hot water. WiFi is fantastic as well. The staff has been very helpful during our stay both at the front desk and the restaurant. Continental breakfast was included with Titanium status but you can also purchase hot meals (bacon, eggs, waffle) from the menu and the cost was fair. We’ve Ubered to most locations to eat etc Plaza Santa Ana/puerto Del Sol about 5-6 Euros each direction and the hop on hop off bus pickup/drop off is a short walk across the street. If you have time there is a bike rental about 2 blocks from the hotel, very inexpensive, I did a quick 1 hour loop of the park and it was 5 or 7 Euros. First trip to Madrid and Hotel Palacio Del Retiro has been a highlight. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

You can't beat the location plus the authentic Madrid experience

Oct 5th, 2019

I really enjoyed at this Autograph collection: it was a authentic experience with rooms in a non-brand like hotel. Tall ceilings in the room and cosy originality in the lobby. The staff at the hotel restaurant for breakfast were very attentive and they are one of the few places this year I have been to that serve fresh squeezed orange juice. 6 of the Top 10 places to visit in Madrid were within a mile walk of the hotel. I had to maximize the opportunity in the two short evenings I had since this was a work trip. They still use metal keys that you surrender at the desk before you leave and claim on return. That brought back memories from 15 years ago (when I personally didn't travel much but I recall). My only desire for improvement for the hotel is to have a slightly larger exercise room. They have utilized the space to the max, but there is an entire lobby area that is not used with a chair and coffee that it could be expanded to. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Wonderful staff, wonderful stay!

Sep 5th, 2019

I cannot say enough great things about Hotel Palacio del Retiro. Location, location, location! It seemed like we were always within 20 minutes (walking distance) of where we wanted to go. The gorgeous Retiro Park is your front yard, and the neighborhood is a fantastic retreat, while still being close to the rest of the city. What truly made our experience, though, was the amazing staff. A huge, huge thank you to Marta and Raquel especially - they went above and beyond, and helped make our stay not only comfortable, but special. I would highly recommend visiting this amazing property to anyone seeking a great time in Madrid! TRIPADVISOR.COM USER 

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