AC Palacio del Retiro, Autograph Collection

Calle de Zurbano, 36 | Madrid, M 28014  [SEE MAP]Madrid, M  [SEE ADDRESS]
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Courtesy of AC Palacio del Retiro, Autograph Collection

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at the AC Palacio del Retiro, Autograph Collection

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Guest Reviews

TripAdvisor Traveler Rating 1

really disappointing and nothing advisable

Mar 1st, 2020

Unacceptable and disappointing the attitude of some staff members, with macho attitudes, superb and very rude. After sending an email to the principal I have not received any explanation or apology. IT IS NOT A 5 STAR HOTEL !!!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Back in time

Mar 1st, 2020

The room itself is very modern design, what makes this place unique is the same as other Autograph Collection is their interesting antiques and collections throughout the hotels. Service from doorman to front desk are fast and friendly. The location is OK as everything was 15 minutes walking distance, however the downside for this hotel can be two things 1.) Room sound proof actually quite bad, I can hear guest talking outside my room and 2.) As a Titanium member, I can only get a continental breakfast, hot dishes will be charge extra. With these in mind I can recommend either Westin where is only 10 minutes walking away, or Gran Via Autograph Collection for a much better value TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent Stay in Prime Location

Feb 26th, 2020

Had a fantastic full week stay in February at the Palacio Del Retiro. Amazing location adjacent to the beautiful Parque Retiro. Near to museums, restaurants, bars, cafe's, shopping and metro. Beautiful neighborhood away from the central city congestion. Staff was amazing and took care of all of our needs. Very nice bar downstairs with good food, excellent breakfast and efficient staff. Very nice room in old historic building accentuated with gorgeous architecture and nice art pieces. Would stay again here anytime in a heartbeat!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Beautiful hotel

Feb 12th, 2020

We stayed here for two nights on our way to Cuba. The hotel is well situated for easy reach of the main shops. A taxi from the airport is 30 euros and takes approx 20 mins. The staff are very welcoming and the room delightful. A very pleasant stay thankyou TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent

Feb 2nd, 2020

Excellent all round. Great location for museums, transit, parks, shops etc. Really helpful and friendly staff. Nice room, well equipped, clean and modern in a stylish older building. Good breakfast from 7 to 11 so the day can start leisurely. TRIPADVISOR.COM USER 

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