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at the Hotel Santo Mauro, Autograph Collection
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Sep 21st, 2020
Never disappoints! The Santo Mauro is my go to hotel in Madrid. If you are seeking consistent service, luxury accommodation, etc. Then Santo Mauro is a safe choice. It makes you feel like you are not travelling for business and can be a home away from home. TRIPADVISOR.COM USER
Better than what I expected
Mar 17th, 2020
It's way better than what I expected as this was probably my first stay at an Autograph hotel. Loved the hotel from top to bottom, we arrived very early in the morning, and our rooms were ready. Perfecto! Impeccable service. Small hotel, high standards TRIPADVISOR.COM USER
Mostly disappointing 5 night stay
Feb 24th, 2020
After reading the reviews and viewing photos of the property, my wife and I were so excited about our stay at the Hotel Santo Mauro. Unfortunately, there were a series of disappointments revolving mostly around service. We booked a 5 night stay for January with points. We were given an upgrade at check-in to a beautiful and well appointed junior suite. While we loved our room, we noticed a very strong urine smell in the bathroom around the toilet area. We just decided to ignore it - after a couple days I didn't notice it anymore or the perhaps the maid service finally took care of it. But beyond the cleanliness issue that we noticed, I was also surprised by how bad the service was. I let the hotel know in advance that I was bringing my wife to the hotel to celebrate her birthday. They replied that they would do everything they could to make it a special time for her. During our stay, there was no acknowledgment of the special occasion - not even a "happy birthday." Contrast this with the next hotel we stayed at (a far less expensive one) - they noticed my wife's birthday on the passport, wished her a belated happy birthday, and then had a bottle of wine sent up to the room. Front desk staff at the hotel was also mostly disinterested and not particularly warm. And speaking of disinterested, the manager of the hotel, María, sent an email to me discuss some of my concerns about my stay, asking to speak by phone. I replied with my phone number, and almost a month later there has been no response. While the hotel's rooms and common areas are charming and the neighborhood is quite pleasant, I'd likely choose another hotel on my next visit to Madrid as the service at Hotel Santo Mauro fell far below a 5 star level. TRIPADVISOR.COM USER
Service and Class
Feb 21st, 2020
We’ve lived in Europe for the past year and traveled as much as possible. As a long time Marriott rewards member, I had high hopes for upgrades at Titanium level status, but I’ve been really disappointed, until this stay. Other brands haven’t bothered to upgrade or really expressed reasons if no upgrade was available. For this stay I did reach out and ask if a suite was possible. Maria returned my call explaining they were a smaller property and fairly booked for Valentines weekend, promising to do their best. That’s reasonable when other guests have booked suites and paid higher prices. We arrived very late on a Friday night and were surprised to learn a junior suite was available. It was a beautiful space mixed with history and modern bathroom features. The deep tub and rain head shower were both fabulous plus a very comfortable bed too. We went straight to the cozy bar with cava and chocolate tasting for me and croquettes for him -all yummy. Their breakfast service was one of the best breakfasts in any hotel. Table service with multiple courses including tropical fruits, yogurt, heavenly French toast, eggs, omelettes and you can choose as many as you would like for 33€. Perfect start of the day before walking tours. If you plan a tapas tour early, I would save this type of breakfast for another day. The gardens outside were small but lovely. The dining room spaces are what you would expect for a luxury experience but a bit better and more interesting. Walking distance to city center was 20-30 minutes or taxi stand out front door too. We returned to hotel after a RMFC game in 30 minutes too. All beautiful hotels are only as good as the staff. The staff here are superb with each one putting in extra effort. They asked us if there was anything they could get for us every chance they had. This is what makes a stay both memorable and special. Thanks to each member of this fabulous team in Madrid. Definitely stay here if traveling to Madrid. You won’t be disappointed. TRIPADVISOR.COM USER
Loved this hotel
Jan 21st, 2020
There are many choices for hotels in Madrid but I am so happy that I chose this one. I was immediately upgraded to a beautiful suite which was very spacious and so elegantly appointed. The public rooms are gorgeous in an old world European manner but didn’t feel fussy. The location was a 20 minute walk from the prado but that’s why I liked it. The “golden triangle” area is so noisy and congested and was so nice leaving all Of that behind at the end of the day. Highly reccomend. TRIPADVISOR.COM USER
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