Hotel Santo Mauro, Autograph Collection

Calle de Zurbano, 36 | Madrid, M 28010  [SEE MAP]Madrid, M  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 4

Better than what I expected

Mar 17th, 2020

It's way better than what I expected as this was probably my first stay at an Autograph hotel. Loved the hotel from top to bottom, we arrived very early in the morning, and our rooms were ready. Perfecto! Impeccable service. Small hotel, high standards TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Mostly disappointing 5 night stay

Feb 24th, 2020

After reading the reviews and viewing photos of the property, my wife and I were so excited about our stay at the Hotel Santo Mauro. Unfortunately, there were a series of disappointments revolving mostly around service. We booked a 5 night stay for January with points. We were given an upgrade at check-in to a beautiful and well appointed junior suite. While we loved our room, we noticed a very strong urine smell in the bathroom around the toilet area. We just decided to ignore it - after a couple days I didn't notice it anymore or the perhaps the maid service finally took care of it. But beyond the cleanliness issue that we noticed, I was also surprised by how bad the service was. I let the hotel know in advance that I was bringing my wife to the hotel to celebrate her birthday. They replied that they would do everything they could to make it a special time for her. During our stay, there was no acknowledgment of the special occasion - not even a "happy birthday." Contrast this with the next hotel we stayed at (a far less expensive one) - they noticed my wife's birthday on the passport, wished her a belated happy birthday, and then had a bottle of wine sent up to the room. Front desk staff at the hotel was also mostly disinterested and not particularly warm. And speaking of disinterested, the manager of the hotel, María, sent an email to me discuss some of my concerns about my stay, asking to speak by phone. I replied with my phone number, and almost a month later there has been no response. While the hotel's rooms and common areas are charming and the neighborhood is quite pleasant, I'd likely choose another hotel on my next visit to Madrid as the service at Hotel Santo Mauro fell far below a 5 star level. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Service and Class

Feb 21st, 2020

We’ve lived in Europe for the past year and traveled as much as possible. As a long time Marriott rewards member, I had high hopes for upgrades at Titanium level status, but I’ve been really disappointed, until this stay. Other brands haven’t bothered to upgrade or really expressed reasons if no upgrade was available. For this stay I did reach out and ask if a suite was possible. Maria returned my call explaining they were a smaller property and fairly booked for Valentines weekend, promising to do their best. That’s reasonable when other guests have booked suites and paid higher prices. We arrived very late on a Friday night and were surprised to learn a junior suite was available. It was a beautiful space mixed with history and modern bathroom features. The deep tub and rain head shower were both fabulous plus a very comfortable bed too. We went straight to the cozy bar with cava and chocolate tasting for me and croquettes for him -all yummy. Their breakfast service was one of the best breakfasts in any hotel. Table service with multiple courses including tropical fruits, yogurt, heavenly French toast, eggs, omelettes and you can choose as many as you would like for 33€. Perfect start of the day before walking tours. If you plan a tapas tour early, I would save this type of breakfast for another day. The gardens outside were small but lovely. The dining room spaces are what you would expect for a luxury experience but a bit better and more interesting. Walking distance to city center was 20-30 minutes or taxi stand out front door too. We returned to hotel after a RMFC game in 30 minutes too. All beautiful hotels are only as good as the staff. The staff here are superb with each one putting in extra effort. They asked us if there was anything they could get for us every chance they had. This is what makes a stay both memorable and special. Thanks to each member of this fabulous team in Madrid. Definitely stay here if traveling to Madrid. You won’t be disappointed. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Loved this hotel

Jan 21st, 2020

There are many choices for hotels in Madrid but I am so happy that I chose this one. I was immediately upgraded to a beautiful suite which was very spacious and so elegantly appointed. The public rooms are gorgeous in an old world European manner but didn’t feel fussy. The location was a 20 minute walk from the prado but that’s why I liked it. The “golden triangle” area is so noisy and congested and was so nice leaving all Of that behind at the end of the day. Highly reccomend. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

A beautiful place to stay in a quiet neighborhood

Jan 14th, 2020

I just finished my second visit to Hotel Santo Mauro. It is truly a spectacular, classic building. Gracious in scale, beautiful public spaces, and very friendly staff. My room this time was very dark and had only one window in the corner; I would prefer to avoid this in the future and you should too. Breakfast is deliciously and served in a beautiful, high-ceilinged space. There is a very pleasant, small scale to the Santo Mauro that is part of its appeal, and the neighborhood has a quiet, residential feel to it --- although it is also close to everyplace I wanted to get to in Madrid. For me, I wish there were more, and firmer, pillows on the bed, but this is subjective and others may fine the setup completely ideal. I would definitely recommend this hotel to a friend and would only advise to request a room with plenty of natural light. TRIPADVISOR.COM USER 

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