Hotel Santo Mauro, Autograph Collection

Calle de Zurbano, 36 | Madrid, M 28010  [SEE MAP]Madrid, M  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Stunning Property, Fantastic Location, Impeccable Service

Nov 4th, 2019

Almost every hotel has one thing that you want to change about it, or some experience you had that wasn't quite right. The Hotel Santo Mauro is an example of a truly perfect hotel. From the moment Javier met us on the street as our uber dropped us off to take our luggage and bring us to check in to the moment Javier helped us into the Uber to the airport we had a stunning experience. Javier, just like every single person at the hotel truly cared about our stay. We checked in at the stunning lobby and as an Ambassador Bonvoy member I was told that we would be upgraded to a two level suite. What a nice surprise! Javier walked us to the suite in a separate building and showed us our wonderful room. A very large bedroom well laid out. A nicely appointed marble bathroom with wonderful amenities and two sinks. A sitting room on the bottom level with a TV, fresh flowers, and a nice table to have a snack. And then upstairs where there was an office with an Mac computer, another sitting room with another TV and then a lounge room with a sound system, TV, big lounge chaises, it was great! Honestly I wanted to move into our room. It couldn't have been better. The views from the windows were of the Duke's house, it was really great. Then we decided to try the bar, because the main building has some stunning rooms. There's a red room that was so well appointed, an Asian room with cool Asian art everywhere, and the gin bar that was very James Bond-esque. For Dinner/Breakfast you could go to the library room which felt like a library out of a movie or in a museum. And as an ambassador member our breakfast was complimentary. The drinks were great and the food was great as well. They have quite a solid gin selection and I had the Nordes (a spanish gin), my girlfriend had a really cool cocktail with mezcal and sherry in it. Fantastic drink. For food we had some squid bao that was tasty and flavorful. Then for breakfast I had the spanish breakfast with great jamon and bread, and she had the pancakes, again very solid choice. There's nothing I would have changed about our stay, except for the length. I really would have liked to stay much longer in this hotel to keep enjoying the beauty, splendor, and service offered! This is the place to stay in Madrid, and we'll definitely be back! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great hotel in a wonderful location!

Nov 2nd, 2019

We stayed here for three nights using Bonvoy points. Probably due to my gold status, we were upgraded upon arrival to a two level suite complete with a media room and a study equipped with an Apple computer. It was amazing! We really enjoyed the neighborhood and all of the staff were very gracious. Breakfast prices were very high. But we did enjoy the bar and found the prices ok considering the ambiance and service. As others have said, the property is very unique and ornate with a beautiful garden. We could not fault it in any way. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

One of my FAVORITE hotels in Spain

Oct 30th, 2019

This was my first stay at Santo Mauro and it was a very good experience. Here are some of the positive points: 1. A refreshing experience of a classic Madrid, among otherwise ultra-modern hotels that rely on gimmicks and the fleeting fashion associated with modernist tendencies. This was once a Duke’s home and it feels as such. 2. While I often try to steer away from big chains, I have to admit that the staff at this AC / Marriott hotel do a wonderful job of assuring a great stay. 3. A relatively quiet location, just northwest of Barrio Salamanca. Lot’s of great spots to visit by foot... and short drives into the heart of old Madrid. 4. Very beautiful lobby and gardens, with multiple seating areas and two full bars. I would want to visit this beautiful spot even if I were not staying at the hotel. 5. Our corner suite was unexpectedly large, and the amenities were top-notch. 6. We had at least 4 or 5 windows, with attractive views of the gardens and the quiet street up front. 7. One of the best bathrooms in Madrid; elegant, very functional, and ample enough. I can’t say anything truly negative about the hotel. Just as a note: At over $70 for breakfast for two, it was as much as some of our dinners. Rates are a bit higher than what we generally reserve in Madrid, but the splurge is worth it if you want to insure a very pleasant stay in this great city. If you’re considering a stay at Santo Mauro, go for it... you’ll be content with the decision. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Gorgeous hidden gem

Oct 22nd, 2019

We loved our stay. Very short but sweet. The hotel is gorgeous and situated in the center of Madrid. The staff is great , we felt at home. My room has a heavenly double bed , a mini bar and a tv. Very spacious marble bathroom with a bathtub and a selection of guests products. I recommend this hotel. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Great hotel, probably among the best in Madrid, but room to improve

Oct 14th, 2019

We stayed at the Santo Mauro for three nights and had a great experience overall. The highlight of the experience for us was the hotel's breakfast, served in the gorgeous outdoor courtyard located between the main building and one of the side buildings that we stayed in. In addition to the secluded, peaceful setting, the quality of the food and the service were very high. They had at the time a 33-Euro per person breakfast, which while expensive relative to most other options in Madrid, is a treat if you are on holiday or a business traveler looking for a quiet breakfast. You can order literally anything (and everything) off of their breakfast menu as part of the 33-Euro price, including hot dishes, cold dishes, fresh baked pastries and breads, fruit plates, smoothies, juices, coffees, teas. The property itself was a formal ducal palace and has been converted into a boutique hotel. The public areas of the hotel are stunning, but we did not spend any time sitting in them, and it seems like they are mostly "for display," as we didn't see any other guests using them. Perhaps this changes during the colder months of the year, but it's a shame as they're gorgeous areas. There is a bar inside and a restaurant as well, neither of which seemed to be in use while we were visiting. We did have lunch outside once. The lunch was also quite good, but extremely overpriced, particularly for drinks. We ordered a gin and tonic, and while it was beautifully served, the price was 22 Euros, which is quite steep for Madrid and closer to something I'd expect to pay at the Ritz Bar. Speaking of the Ritz, it was closed for renovation while we were in Madrid, so we stayed here. The advertised price was about 700 Euros per night, but we used Marriott points to stay here. I will say that had I paid 700 Euros per night to stay here, I would feel a bit disappointed. While the hotel was of a high caliber -- there are always small details that seem to go overlooked when a hotel is part of a corporate chain like Autograph, which is a part of Marriott, versus being an independent or boutique chain. For example, when we arrived, there was no one outside to open the doors or to help us with our bags, and the front desk staff seemed to be a bit aloof. The rooms themselves are nice. Initially we were upgraded to a junior suite room, and while the room was quite large, it was on the ground floor and had little natural light. It was kind of the hotel to upgrade us, but we preferred an airier room and were moved to a standard room on the second floor, which had taller ceilings, large windows that opened to a small balcony, and was overall much more pleasant. The showers in the rooms are great and have top-of-the-range Gröhe equipment including a rainshower. The location of the hotel is superb, at least for anyone who is looking to stay far away from the hordes of tourists in a more upscale, quiet neighborhood. You are literally steps away from Salamanca's shopping district, and an easy walk to most main attractions in Madrid as well. Overall, I would recommend this hotel, but would watch the pricing and be sure to select or ask for a room that has plenty of light. TRIPADVISOR.COM USER 

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