AC Santo Mauro, Autograph Collection

Calle de Zurbano, 36 | Madrid, Madrid 28010  [SEE MAP]Madrid, Madrid  [SEE ADDRESS]
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Courtesy of AC Santo Mauro, Autograph Collection

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Guest Reviews

TripAdvisor Traveler Rating 3

Not quite as the Duke left it.

Jul 6th, 2019

Sure it is elegant and photogenic but it is not a hotel I will return to. We were told room 14 was an upgrade at the very smart reception area, but not offered a welcome drink.Portering was good.Our row of rooms probably horse stabling space originally.Single glazed and overlooked by other rooms. The sitting room was good, the bedroom had a poorly functioning air conditioner but a massive and comfortable bed. Very neutral/taupe in tone rooms. However at night the curtains were well above the floor and let in a lot of light. The bathroom had double basins but ordinary over bath shower with poor lighting and not a single hook for the two robes. The walk in dressing room was spoiled by staining over the parquet floor, and was short on hangers.Around the apartment there were various chips and defects. The glorious public areas can soon be spoiled by photo shoots and private meetings (there are 5? conference rooms). Going into the main building for breakfast one morning we were brushed aside by security men and their employer. We wanted to take our first night dinner in the stunning dining room which was fully set up but we were told it was closed and to eat in the garden beside smokers traffic noise and noisy fans.Dinner and breakfast food was of average quality. Our hot food dropped and plates smashed one morning. Staff access the garden via the sitting rooms and gin bar which spoils the ambiance of these rooms no end. Waiters attempt to find tables for all at breakfast time (accommodating local walk ins also)but it does get hectic and food quality varied day to day. Nothing is self served. Our 3 day visit to what should have been a Marriot show piece was a bit of a let down. However I imagine the best bedrooms in the main building must create a better impression and the fine “Bibliotheca” dining room may even open at times. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Many charms but a few irritations but a nice stay nonetheless.

Jul 5th, 2019

The Hotel Santo Mauro is in an old palace which has also been an embassy. So, no surprise that it has many classical and highly decorated public rooms. It also has a fine entrance not enhanced by the plain taupe colouring of its walls and grand plastered ceiling. That taupe continues into the bedrooms, at least the ones in the old stable block where the suite we were upgraded to was situated. The suite has seen much use and some wear and tear on the quite plain utilitarian furniture. Our advance request for no duvet and for soft pillows was provided before we arrived. So we slept fairly well and would have slept better on the hottest nights if the aircon in the bedroom had functioned better. Breakfast was served - no buffet. The choices were good and covered our needs. Strangely the muesli was served with almond milk presumably on the assumption it is trendy and meets the essentials needs of lactose intolerants and vegans. I won’t try it again. The omelette was really good. We breakfasted each morning in the garden. Staff coped in a variable way depending somewhat on how busy they were and on our last morning we were lucky to get one of the few tables straight away while later folk had short waits. Staff were generally very helpful and friendly. The hotel is not cheap and it is appealing but some attention is needed to chipped furniture and the like. And please find a decorator who is not colour blind. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

So nice. Amazing service.

Jun 24th, 2019

Service here as spectacular. Check in. Concierge. Bellman. Bar. Food. Lovely spaces. We were all quite pleased and surprised at how good the service was. There is a food service on the patio. Lovey restaurant inside. 24 hour room service. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

LOVE IT!

Jun 17th, 2019

If you're looking for a boutique hotel in Madrid, this is the one for you. The former residence of Duke Santo Mauro will NOT disappoint. We received a nice upgrade at check in :). The staff are extremely professional and welcoming. It is located on a quiet street and only a 10 min ride taxi ride to city center. Calle De Serrano is just a 7 min easy walk. The lobby and surrounding rooms are impressive. All in all I loved it. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Hotel or Convention Center?

Jun 17th, 2019

The whole idea for staying at a boutique Hotel, is to enjoy the serenity of a small place and stay away from the crowds! Unfortunately at Santo Mauro they pay more attention to private events than to guests. By doing so, as a guest then you will not have access to the areas in the reception floor nor outside on their nice gardens. The day of our arrival, all the common area were taken, except the small breakfast room! no place to relax until our room was ready. I paid more than 800 euros/night for a suite with a nice balcony and living area, but the bedroom has no windows, only a door to the hallway that is very noisy (no privacy) and to access the bathroom you have to go down a very narrow staircase!! imagine doing this when you wake up on the middle of the night... Better try Hotel Unico or Totem, as Santo Mauro though more renowned, not worth the money. TRIPADVISOR.COM USER 

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