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at the AKZENT Hotel Mí€Œ_hringer Hof
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great family style hotel
Feb 5th, 2020
I were in Stuttgart for Business. My partners have booked this hotel for me and after this reviews I was skeptical and a bit scared. BUT THEY WERE GREAT ! Rooms are very clean and nice. The boss and his staff was helpful, open-minded and just gorgeous! Breakfast was very good, big selection. Unfortunytely, there are no scrambled eggs, but the offered buffet is enough ! I do not understand those reviews... TRIPADVISOR.COM USER
Needs updating and to respect guests
Feb 24th, 2019
This hotel is clean and neat and clean with a nice breakfast. There are a lot of rules that are expected to be followed by hotel guests, but the hotel staff not expected to do the same. I had the do not disturb sign on my room and the hotel staff ignored and entered my room to do what they wanted anyway. I find this very disrespectful of a guest's privacy. Updating the carpet to hard surface flooring and curtains and bedding could up the atmosphere to make it more up to date. The owners were cordial but abrupt and made one feel like almost an intrusion into their space. I felt like I walked on eggshells during my stay to ensure I didn't do anything wrong to upset them. Not the way one should feel while paying a very hefty price for a room. The wi-fi is free but only for a one-half hour at a time and requires multiple sign-on unless you pay extra. And then was extremely slow when logged on. All in all, if you need a clean space it is ok, but can find more warm and welcoming locations elsewhere in the area. TRIPADVISOR.COM USER
Jan 16th, 2019
Great stay here in Mohringen! +Hotel is placed well near the metro station, the street is noisy but only if windows are open. ++The staff is very kind, friendly welcomes you and they are competent in answering all your questions +the breakfast is good, freshly made fruit salad -no scrambled eggs or any kind of warm sausages -traffic jam in the rushhour all over Stuttgart but thats not the hotels mistake +++ very clean rooms, housekeeping is perfect and rooms are comfortable Can recommend it allways again!! TRIPADVISOR.COM USER
Horrible customer service
Dec 17th, 2018
The man at the reception (who I presume is the owner) was very rude and insulting. He called my people (Africans) stupid in terms of how we communicate and saying majority of the bookings we make can not be trusted. I do not understand how he is in the hospitality industry. Closed minded and making generalized negative remarks about people without taking the time to understand where they may be coming from. I highly do not recommend this accommodation for the cold and negative reception. TRIPADVISOR.COM USER
Desperately in need of customer service training!
Dec 14th, 2018
To be honest the experience was awful, the proprietor abused, insulted & threatened me because I came back to the hotel at 11 pm. The hotel close its main door at 10pm so you'll need to use a back door which I wasn't aware of. There were no signs or notices redirecting visitors to the back door. When I arrived for the first 10 mins the proprietor refused to open the door as he stood at the reception. When he finally did, he cursed & abused me. It was the worst experience of my life. Sorry, this is no way to treat paying guests. TRIPADVISOR.COM USER
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