Shelburne NYC, An Affinia Hotel

303 Lexington Ave | New York, NY 10016-3165  [SEE MAP]New York, NY  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 4

clean rooms & friendly staff

Apr 20th, 2019

I was staying at shelburne affinia hotel for a week and overall my stay was comfortable, most importantly the room I was staying in located on 2nd floor was very clean. Came across a very friendly staff named BIBI, she was always smiling and helpful. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Great location

Apr 20th, 2019

We stayed here for one night and really enjoyed our stay. Comfortable rooms, friendly staff, excellent location. For some reason the room was really warm at night - not sure if the air conditioning was working properly. Other than that, great place! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Nice property but disappointing so far and unable to handle being at capacity

Apr 19th, 2019

First off, this is a nice hotel, with a good location near Murray Hill and Grand Central Station. The rooms are clean and pretty large. The beds are generally comfortable, the bathroom is small but functional, and it has a reasonable cool vibe. It’s been updated in part. The value is not bad if you can find some discounts. People are nice also, as is the decor. No view from our room in 1403, just the courtyard, but that’s fine. But... they cannot handle being at capacity. Here are the issues/challenges: 1. Service is poor. It took 90 minutes to have someone come up to the room to provide us with bedding for the couch bed, which we also had asked for at check in. The excuse was they were busy, which is akin to saying the dog ate my homework. 2. We asked for a cot, which they said they were somehow out of. They know many families choose the hotel for the suites, and might need that, right? 3. We asked for an extra blanket to help, given no cot, and they didn’t have that either. 4. There is a mysterious $40 mandatory guest fee, which is just a ruse for the hotel to make it seem less expensive. You literally get nothing for this beyond an unwanted glass of wine at the cocktail hour no one goes to. It does include $10 from the “mini bar”... which is generally empty at night, and the 2 diet cokes got, we could not open since they were the glass ones with metal caps (not twist offs) and no one had a bottle opener. Really? 5. Just asked for a slightly late check out... maybe they can handle that? TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Good Business Hotel

Apr 19th, 2019

Stayed here for 3 days in April for business. A solid business style hotel. Large rooms, well decorated and functional. Hotel is well located to the mid-town business district and a short walk to Grand Central. The neighbourhood includes some simple restaurants and cafes... The cafe in the building has very good coffee! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Clean but beware $40 mystery fee per night

Apr 17th, 2019

I’d give this hotel five stars if not for the $40 mystery fee per room per night, and they would not waive it or comp the parking fee instead. Asked what the fee is for, the polite woman at the front desk said you get free wine for an hour and a $10 credit at the serve-yourself snack cupboard. Breakfast not included, BTW. Also I heard another front desk exchange in which they refused another guest’s request for an upgrade. Just, nope. Zero desire to accommodate what I suspect is a common complaint. “Welcome to New York” does not quite explain this to my satisfaction. On the upside, I asked for a toothbrush and they delivered it to our room. Also the rooms were not tiny and they were clean. TRIPADVISOR.COM USER