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at the Airporthotel Salzburg
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Stuck and stayed near aiport.
Feb 26th, 2020
The only two good things I can say are it is clean and it is literally a 2 minute walk from the airport. Otherwise - this is an old hotel that has not been updated. The bathroom looks like something out of the 50s. But the worst is how unfriendly and downright rude the staff is. They act like they are doing you a favor. TRIPADVISOR.COM USER
Extremely rude staff, with absolutely no customer service skills whatsoever
Jan 22nd, 2020
Now this will be an eye opener!: Recently stayed here and must admit as soon as i went to check in i felt extremely uncomfortable and got the impression that the lady and man on reception didn’t want me there (they either have absolutely dreadful customer service skills or have a massive dislike of the english!). Basically on check in it was; “how are you paying?” Heres your key, this is your room!. Not once did i get a welcoming smile, an explanation re breakfast, access to the pool facility etc etc etc. As a diabetic I did also find out that there is no access to food at the hotel and i had to walk across to the airport to get some food! Right now heres the gobsmacking bit!: After check out i drove to the airport to drop off my hire car and as i stood in the airport the guy from the hotel walked past me spotted me and mumbled some words, i get out my iphone to translate and he is saying “adaptor” !. Apparently he wanted back an adaptor i had allegedly asked for and obtained from reception!! (Which i certainly didnt!) . I opened my bag to show him my two adaptors i had (which were mine and issued through work as a business traveller!) i said to him, “your more than welcome to check through my luggage” to which he responded “i have your address!”. I have never ever been so offended by such a rude, sour faced man as this man and if i had had more time prior to my flight i certainly would have taken these allegations further! Needless to say as someone who travels to salzburg often with work i certainly won’t be staying here again (although i am that angry i certainly feel like paying him a visit!) TRIPADVISOR.COM USER
Aug 5th, 2019
I will never again book a property without reading T.A. reviews first. We arrived at the hotel without a reservation after a long and very busy day and after a 3+ hour drive. We were met at the front desk by a woman who spoke no English and then by a man who either did or did not speak/ understand English well. We requested a room that would accommodate three people (2 adults and a child) and were given 2 rooms- 1 with a single bed and one with a double bed and charged at least 1/3 more than quoted. When I explained that he had apparently misunderstood that we requested one room for 3 people, he said that the reservation could not be canceled or changed. End of discussion. Later in the evening we returned from dinner to a full parking lot and when we asked the same man where to park so as not to block other guests he stormed out of the hotel and pointed. Rooms were nothing special and were overpriced. Breakfast was adequate. We were not informed that there was a pool -noticed it from the patio the next morning and also saw a guest in swim trunks and with a towel refused entry to the pool area though it was past opening time of 8 AM. If you are near the airport check the pension next door to the Airporthotel- you will certainly get a better price, kinder desk staff to deal with and unarguably have a more pleasant and relaxing stay. Your car is also a better option. TRIPADVISOR.COM USER
Not very friendly at all - almost felt like I was a bother when we arrived
Jul 15th, 2019
The positive: It's literally just a 5min walk to the airport! The room was clean and comfortable The negative, for us, it was a last minute decision to stay at this hotel, reason being it was raining and rain was still predicted for the next few days, so we had a change of plans. Not a big deal to us, however we had no accommodations, so I grabbed this hotel because it was the only option we had. Upon arrival, the woman at the front desk made me feel very un-welcomed and when I told her I didn't have internet to look up the email, she said she couldn't help me out because she only allows checked-in guests to use the internet. After a while a male figure came to the reception area and found our reservation. He too had an attitude, like we interrupted his evening by checking in. They were very short with us and not helpful at all. I would not recommend this hotel, unless you really just need it for travel out of Salzburg Airport. TRIPADVISOR.COM USER
Rude and Disrespectful
Jul 1st, 2019
He took more than 30 min to the concierge to check me in, and I was the only customer at the front desk. He was disrespectful and extremely rude, shouting at me. I was very surprised by the service for an hotel supposed to be a 4 stars. I doesn’t recommend that place! TRIPADVISOR.COM USER
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