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at the Alanda Hotel Marbella
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Jan 20th, 2020
Over All Five Stars! Our time in Alanda is always Perfect. This Hotel has the Best Breakfast Ever and the most beautiful rooms and views. Thank you to all the super kind and helpful staff. We will be back soon. TRIPADVISOR.COM USER
Dec 29th, 2019
after trying most 5 star hotels in Marbella this hotel is a big competition for all with great prices and amazing service the new refurbishment is definitely a great deal this is the second time we stay here and will always make it our number one place hopefully we find rooms, nice a peaceful inside the rooms we definitely enjoyed the quietness when needed, the food was also great i must thank the chef for making special meals for the kids I really wish summer comes back soon so we can go back. see you soon TRIPADVISOR.COM USER
Not 4 star
Dec 26th, 2019
Arrived and the room had not been prepared correctly, booked for 3 only had 2 beds in a very small room. Emailed the hotel to complain about this, no response. Over priced; general hotel complimentary hospitalities like tea is charged 7.5Euro’s per day! Due to our transfer timing was unable to have breakfast, was refused a refund. It’s a great location but definitely a 2 star rating TRIPADVISOR.COM USER
Dec 15th, 2019
I have been trying to book an appointment to use a voucher I have already paid for over the last two months and have been told various excuses and been hung up on “accidentally”. The one time I did go one of the facilities wasn’t even working in the spa. Highly recommend going anywhere else which isn’t so outdated in both facilities and customer support ethic. TRIPADVISOR.COM USER
Annoyed with no alcohol policy
Dec 13th, 2019
Booked a recent business trip with 30 other staff, so therefore the no alcohol policy was a major problem. Wasn’t expecting that after a long day travelling and in need of a nice cold beer when I arrive, so had to go elsewhere at 10pm Retrospective tried to find this important information on their website but couldn’t. Guys this is important enough for you to have this policy, THEN TELL PEOPLE !! Walls are far to thin, could hear absolutely everything in the next room. Hotel, rooms and staff are nice enough but the no alcohol is a deal breaker so will never go back there again ! TRIPADVISOR.COM USER
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