Allegro Playacar Resort - All Inclusive

Lote Hotelero No. 7 | Playa del Carmen, QROO 77710  [SEE MAP]Playa del Carmen, QROO  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 5

A Refreshing Break From Reality

Jun 10th, 2020

Our Stay We returned home after a 11 week stay at the Allegro Playacar at the end of March 2020. We had planned to stay another week but had to return home early due to the Covid-19 virus. We have been to this hotel for 17 years in a row, & sometimes twice a year. We find that this hotel welcomes many couples who stay for longer periods of time. (3 weeks, 1 month, 2 months…) Accommodations & Hotel Grounds Our room was quiet, very clean & comfortable. The maids who cleaned our room were very helpful. If you needed anything, you had only to ask them. The hotel grounds are beautifully maintained with many tropical plants & trees, with less concrete. Food The food was consistently very good. Our biggest problem was trying to keep our weight down. We found that there was a large selection of choices @ each meal. There are 3 specialty restaurants available by reservation by the front desk. We enjoyed suppers @ each of the Italian, the Oriental & the Mexican restaurants. Also available are pizza, daily chef beach specials, plus ice cream & other snacks. Special Events The hotel does a great job for all special holidays & events. Hotel Staff One of the biggest pluses of this hotel is their wonderful & helpful staff. It is always a pleasure to see the same pleasant faces year after year. We have stayed at many other hotels & there is no comparison at all. Weather This year had outstanding weather – it only rained 1 or 2 days during our entire stay. Water/Beach/Seaweed The beaches remained clean & clear of seaweed during our stay except for a bit on the last couple of days. We were able to walk down the beach to the Ferry Terminal in town every day. The ocean is so clean & clear that it makes you want to jump in & stay there. Shopping in Playacar & Playa Del Carmen To indulge your shopping pleasures, you can take a few steps from the front lobby to the little shopping center in Playacar for a few things. For a larger selection of stores, a walk to town is just a short 20-30 min. walk by sidewalk or beach. Excursions You may book excursions through the hotel or at several kiosks close by. Most excursions pick up & drop off from the hotel lobby. Numerous excursions in the area are available-with some to suit everyone. Conclusion We chose this hotel because it has a more traditional feel to it & each hotel building has fewer rooms. If you are looking for a quiet, comfortable hotel with wonderful staff on a large beautiful beach, this is the hotel for you. Enjoy paradise. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Everything good!

Apr 19th, 2020

The hotel was good! The people at the hotel were friendly, The rooms are small but are fine, I loved the nature! there are many options for restaurants, close the beach and parks. I loved I will comeback! Again. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4


Mar 25th, 2020

nice place, my door was broke, one faucet hot water nothing came out telephone never worked. my friends door was not working either. great bartenders and food was excellent. pool was very nice first club great. activity's were great TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

9th time in paradise

Mar 23rd, 2020

Just returned from our 9th time at the Allegro. Sad to leave, and sad that the virus has affected the resort and staff. We had a great stay, Francisco and Rafael do a wonderful job of running the resort. The beach had some seaweed once in a while, was cleaned up, but you must remember the beach is public property. The ground are immaculate and the lighting is magical at night. The room was as requested, the A/C was fine, maid service was perfect, as was front desk. The food was great, so all compliments to Chef Carlos and his staff. The main asset here is the staff. A more friendly and accommodating group would be hard to find. In particular, Manuel, Erica, Isaac, Rigoberto, and a dozen others are what makes this place. We certainly expect to be back next year for our 10th vacation. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great place to go with young children!

Mar 22nd, 2020

We were staying at this resort while the COVID-19 was really starting to pick up. While we were there, the resort went from 90% full to 40% full. It will likely be completely empty by next week. The resort had to lay off half of it's staff because of this. The staff that was left still were super-friendly and accommodating. The entertainment crew still did an awesome job keeping up with entertainment. Jesus was awesome! This is a great resort with children as it is not too large and it's easy to keep track of where they are at. The food here was delicious! They have different themes every night at the buffet. The lunch was always very good. The atmosphere was great. The grounds were very well kept-up as well. They do a great job keeping everything clean and trim. I will definitely come back here again! TRIPADVISOR.COM USER 

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