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at the Alma Grand Place Hotel
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Problem during the Covir-19 pandemic
Mar 28th, 2020
I booked four nights at this hotel, as I was attending an European Research Council meeting. The meeting was canceled because of the Corvir-19 pandemic. The hotel rejected any refund, claiming that the reservation, made through Expedia, was non refundable. However, they transferred unilaterally the reservation to another hotel, presumably to save money from the many cancelations. I objected to this breach of the terms of the reservation. The hotel never answered. Many travel companies have understood the exceptional circumstances, and offered refunds. The Alma hotel has done the opposite. TRIPADVISOR.COM USER
Budget Hotel in a Great Location
Jan 8th, 2020
We had a great experience at Alma Grand. The staff was very polite and helpful during check-in and we felt very welcomed. It was easy to travel around the main plaza and enjoy the site during our stay. The room was clean and spacious with a generous bathroom. We only stayed one night and there was an issue in the morning during our leave - it seemed that the power had gone out but we weren't effected since we left shortly after the incident. TRIPADVISOR.COM USER
Great budget stay!
Jan 5th, 2020
Great location for everything (including train stations). Hotel staff were very friendly and helpful. If you’re looking for a budget stay with minimal frills this place is for you! TV didn’t really work and not the most comfortable place we’ve stayed but for the price it’s a bargain and we’d stay again. TRIPADVISOR.COM USER
Perfect Location. Average Hotel
Dec 31st, 2019
Stayed for 2 nights at Alma Grand. Fantastic location, right near the Grand Place, all the main attractions and the train station so easy to get to. Our room was on the 5th floor so had a nice view, the room was fine but basic. Bathroom was adequate and had nice products. It’s a perfect hotel for a short stay and to explore Brussels. TRIPADVISOR.COM USER
BOOKING WAS CANCELLED
Dec 25th, 2019
I was due to travel this Friday (2 days time) email received from the hotel saying my hotel is cancelled everything was upto date and ready to go. I called the hotel as soon as I received the email and they advised nothing they could do room was gone now (1 minute of me receiving the email) DO NOT book this hotel you will be left stranded in the city or will miss a trip TRIPADVISOR.COM USER
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