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at the Almond Tree Inn
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Almond Tree Inn
Sep 17th, 2020
The Almond Tree Inn property is ideally located in the heart of Key West. We could easily walk to all of our activities. The Inn is immaculately kept, has a modern decor, and amenities usually found at large five star properties. The staff is Super! Really, they are that good- professional & ready to help with a smile. I Definitely will stay here again. TRIPADVISOR.COM USER
Sep 15th, 2020
Came with friends for a birthday and this little boutique hotel was fantastic! Friendly service, beautiful grounds and stellar rooms. Centrally located to Old Town, Duval and Mallory Square. We will not stay anywhere else!! Thank you Dasha and team! TRIPADVISOR.COM USER
Sep 14th, 2020
I can't say enough good things about our trip to The Almond Tree Inn. Everything was just perfect. It was so quaint, friendly and clean. The staff is so sweet!!! It is in the perfect location to walk everywhere. Happy Hour drinks, complimentary breakfast and lot's of extra goodies in the room. Definitely our favorite hotel in the Keys. TRIPADVISOR.COM USER
HORRIBLE First Impression with Dasha - then HARASSED BY GM Trudy!
Sep 14th, 2020
It is quite sad that after reading reviews, studying hotels, virtually exploring the area, and finally deciding on booking a room at the Almond Tree Inn, to lose all interest after the treatment of your front desk agent, Dasha. Wow, and not a good wow. My very first position at a hotel was as a Front Desk agent, my last so far being Front Office Manager. I am certain that you agree that this is the first impression and therefore the most important impression to give a guest (that is besides lobby’s, room cleanliness, hall cleanliness, etc.) I introduced myself, told the front desk agent that I was interested in staying at your hotel next month, and that I had already made a reservation through booking.com. All I asked Dasha was if your hotel requires a security deposit per night, and if so, how would it work at the Almond Tree? Dasha’s response revolved around calling Booking.com, only stating that she could not provide me any additional details; only booking.com could. For me, this is absurd, because a front desk agent should be more knowledgeable of the hotel than any third-party agent. I was looking for answers that were more in tune with the hotel, not the information I could have sought out on the booking.com platform. Why else would I bother to call, if it wasn’t seeking assistance from the hotel itself? I couldn’t even get to the part of asking for recommended restaurants in the area (given that COVID-19 is happening, I assumed your agents would be able to advise on good options), finding out about any activities in the area (i.e. Jet Ski rentals, scuba diving or snorkeling options). Sadly not. At this point, I kept trying to bring Dasha back from the “call and speak to the third party” record, and was still trying to reason with her, but it was no use. All I heard were sighs on the other end of the phone, along with speaking over me when I was trying to reexplain what I needed from her, and I increasingly grew frustrated. She was not listening to anything I had to say, kept talking over me, and I did raise my voice at her to tell her than I wanted to speak to the General Manager because her lack of hospitality was unacceptable. She suddenly said to please not yell at her, (and kept repeating that phrase as if someone was listening to her as she was saying it). I asked for her name and she hung up. Only after multiple calls she Dasha answer, and finally give me the GM’s email. She was still rude. This was a very poor impression of the hotel. BUT WAIT, THERE'S MORE! I got called from the GM directly! I thought the GM must be on point, she called so fast! initially starting the conversation with "how may I help you?" I'm here thinking, okay, maybe there's some hope... NO. As I began to speak, I got interrupted (AGAIN) by the General Manager Trudy, to only be accused over another angry guest that called the front desk agent Dasha and “offended and harassed her.” WHAT?? "That I have been reported to booking.com and I am on their unwelcome list due to that phone call.” I tried to rebuttal but couldn’t get a word in (because Trudy had already made up her mind without even listening to me). She hung up without listening to me, as I was already labeled. If this is the best the hotel has, the place is a disgrace to hospitality. This is by far, the craziest and WORST impression I have ever had, ESPECIALLY when it's supposed to be ranked #3 in Key West. NOTE: I originally wrote the majority of this message to the GM for help, but since she called to accuse me of doing something I did not... there are no words that can help them at this point. TRIPADVISOR.COM USER
What a treat!
Sep 11th, 2020
What a find this was, right in the heart of Key West an affordable amazing hotel. You always wonder if the positive reviews you see are as good as actuality. This place treated you right from the moment we arrived. It's an oasis with palm trees, a koi pond, a beautiful pool and amazingly appointed rooms. They are on the small side, but they were perfectly put together. We loved every minute we stayed here. A definite must return. TRIPADVISOR.COM USER
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