Aloft Chicago City Center

515 N Clark St | Chicago, IL  [SEE MAP]Chicago, IL  [SEE ADDRESS]

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at the Aloft Chicago City Center

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Guest Reviews

TripAdvisor Traveler Rating 1

Awful place, awful employees

Feb 19th, 2020

I do not even want to waste my time with this place so I will be brief: I arrived and waited for valet attendant. I am sitting in my car and watching them having a conversation, totally ignoring me. Another car pulled behind me and they just continued chatting so I got off the car and approached them and they just continued chatting. So I asked if there is a valet service to which they replied yes and that I should park my car on the side and they will get with me then. They just continued in their chat - they were very unprofessional. I come to the front desk and this unpleasant woman says “name?” - no welcome, no how can I help you - I could see the pattern here - the lack of customer service, training AND MANNERS is beyond appalling. I immediately decided to find different hotel. Customer service (via phone) that we’re supposed to provide help are not even familiar with hotel policies. The place is obviously so mismanaged it is painful. After having great experience with Aloft in Louisville I will never consider this hotel chain again in the future. It is hands down the worst hotel experience I ever had... on top of it the hotel hit me up on Facebook and asked me to chat with them on Facebook messenger about my concerns - I found it to be a total joke - how painfully unprofessional!!!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Don't stay here if you've got a car and intend to valet it - other wise it's fine.

Feb 18th, 2020

This hotel is a fine property - but it is NOT set up for people who have cars and intend to valet them. There is no provision for anywhere to stop and go in and check in, no signs indicating that if you are going to valet that you need to drive to another street, and no valet attendants on station when you get there. I have no idea how the management of this hotel has process mapped the customer experience when using the valet is concerned. We got to the hotel location at about 8:00 p.m. and there are obviously not going to be any spots as far as street parking anywhere near the hotel to even be able to walk in. So, having gone around the block twice, I finally decided to pull in to where there was a sign for a valet for another Marriott property (Residence Inn). There are no signs there saying what you should do, nowhere for a car to be parked to wait, and no valet attendants there. Finding my way into the hotel I told the person at the desk that I had a car to valet and she absolutely jumped into the situation, went outside, and coordinated with the valet and ultimately got things under control. However - while this was going on there were people coming up to my wife who was in the car and telling her that if she didn't move it from the alley behind the hotel that they were going to tow the car. As a customer, it appeared to me that that had been not a single thought given to "So, when a guest comes in with a car to valet - what do we expect them to do?" Leaving was a very similar unpleasant experience. I called down at 12:40 to have my car brought around and was told it would be 20-30 minutes. We went down to the lobby a few minutes after one, and were told where the valet staff would come in when the car was there. 20 minutes later (40 minutes after we called down) a valet attendant came in looking for another car that I could hear the front desk staff had taken a call for while we were waiting downstairs and when I asked the valet attendant about mine, he said "Oh, I'll take care of it." So it appeared that my call had never been relayed to the valet staff. At 1:30 (50 minutes after I called down for it) I had my car. The hotel is nice enough, and I'll be the first to admit that as a guy in his 50s with a car, I'm probably not their target demo. I get that it's located in as urban an area as you'll find, and that parking is really, really tough. So just communicate to me that "You know, this might not be the best fit for you if you're bringing your car." That way if I decided to still do so, I'm the one making that call. But either way - if you are going to offer valet parking at your location, it seems to me that you have to put some thought into how your guests are actually going to - you know - USE it. That's the only complaint I have - but it provided a lousy experience both checking in and checking out, and thus taints the entire stay there. If I ever were to return, I would only do so if I didn't have a car. It is worth noting that the rooms are really small (the desk staff termed it "efficient use of space") but really you don't notice except for the bathroom. The street noise is really loud - lots of fire trucks and police cars - but you are in the middle of an extremely busy downtown area - so it's not a complaint, but do be advised. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Will likely stay elsewhere when in a Chicago

Feb 16th, 2020

Pros : Location Comfy bed and pillows Staff was polite Little area with snacks in lobby was nice The attached Beatrix restaurant is amazing Room is clean Cons: Valet. Hard to locate. We parallel parked in front only to learn we needed to drive around to other small entrance for valet. Not sure it was even marked as valet for aloft. Area is shared with other hotels. It’s a back alley. Told would be 20 minute wait for car. The man that helped get our car was equally frustrated. Took over an hour to get our car. The first night, we decided to book to stay a second night. What I thought would be easy turned in to a complicated mess. Card was also charged twice for first night. So now there is over $1100 gold on my card that I’m praying clears correctly when the bank opens Tuesday. That’s almost $400 that I would like to use elsewhere. The gal that helped me (once i saw gold on my card was 33% more than it should have been, was helpful and kind. Gave me the statements for what it should be, gave me her card and said she would personally call credit department to straighten it out. We will see. The rooms are small. It’s a Euro style hotel. I knew that going in so that’s on me. Not the hotel’s fault however, we stayed on sixth floor room 617. Our view was of the building and valet alley. Booo. The pro was that there was no street traffic to listen to. But, there is a fire station RIGHT THERE and it’s downtown Chicago. Fire trucks and ambulances are leaving - lights and sirens constantly. I mean all. Night. Long. This alone will guide us to stay elsewhere next time. For $400 a night (NBA all star weekend and Valentine’s Day) Id want to be able to sleep and see more than an alley. I apologize that the pics are after we stayed two nights and were on our way out. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great location for restaurant week

Feb 11th, 2020

Loved Aloft River North, we went for our birthdays which fall during restaurant week. We had an amazing very large corner room with amazing nighttime views of the city. Located a short 3 blocks from the red line and restaurants everywhere you turn. Beatriz restaurant is in the lobby with great coffee and pastries, loved the lemon angel food muffin as well had a great breakfast our last morning there. Many other restaurants steps away . Highly recommend. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Reliable. Friendly. Super helpful.

Feb 11th, 2020

I’ve stayed here many times and it’s always smooth and convenient. The staff is always very helpful and goes above and beyond. On this most recent trip Shaheen saved the day with the mobile key and a very necessary toothbrush! TRIPADVISOR.COM USER 

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