Aloft Nashville West End

Amazing Staff

Aug 13th, 2019

First, Lissa and Brandon at the Front Desk were AMAZING!!!!!! Their customer service skills could not be better. I run Private Golf and Yacht Clubs and I would hire them in a second if they loved nearby. We were there with 12 other people and these two made our stay! Hotel itself needs a major update. It appears a bit dirty and rundown. I would come back because of your staff. TRIPADVISOR.COM USER 

Amazing Customer Service

Aug 1st, 2019

We had a great experience here! As soon as we arrived after a long hard drive we were welcomed with a smile by Kim at the front desk. She was accommodating and so friendly! We appreciate the service so much. TRIPADVISOR.COM USER 

Poor and inaccurate Service

Jul 23rd, 2019

What supposed to have been a great trip to celebrate a friends birthday turned out to be a disaster Thanks to Aloft West End hotel and management. I booked a suites suites and they put me in a savy suite and tried to convince me i had gotten a better deal, let’s just say i paid for something i didn’t book. Next they charged my card twice holding up 470 of my dollars, which took up to 4 days to release my funds back to me. Be careful when booking your room they are tricky. Not to mention bring a platinum spg member means absolutely nothing to the hotel. Be aware on their website the savy suite appears to be a bigger size but is not the suite suite is the larger room which by the way this hotel only has one of those rooms in the entire hotel. I was available to book two of those rooms, one for myself and my husband who by the way arrived later that night and decided to get a room else where because he smokes cigars and requires a balcony and another for a friend of mine but none was available. Also my friend also booked the suite suite and was granted the room which i was ok with due to the fact it was her birthday we were celebrating just don’t try and fool the consumer with false information on the website.(see photos attached) The front desk clerk Shaquise Green was so pleasant and attempted to correct the hotel error but to no avail she even offered me s $10.00 voucher for snacks in the lobby for our inconvenience she displayed such great customer service but was only allowed to do so much. Honestly i feel cheated and deceived and recommend no one to stay here, i have attempted to contact the manager several times to address this issue and have not been able to speak to anyone. i will continue because this speaks volume to how they treat their customers. update ///// weeks later they refund my money TRIPADVISOR.COM USER 

Thank you, Tabitha!

Jul 22nd, 2019

I recently stayed at Aloft West End -- the location of which was very convenient for the things I intended to do while visiting Nashville. The hotel and the accompanying amenities were fairly standard -- nothing out of the ordinary. I found Lissa and Henry to be very helpful during the check in process, but the most outstanding aspect of my stay was my daily interaction with Tabitha Journey. She is pleasant, kind, caring, professional, and very welcoming. It's hard to describe, but she has a way of making you feel like you belong even when you're thousands of miles away from home and family. I am very grateful that she was a part of my Aloft experience. TRIPADVISOR.COM USER 

Great room, bad service

Jul 19th, 2019

Brandon who was at the front desk around 9pm was awesome. So was Raymond, he went above and beyond for us and out extra amenities. Not very pleased with Johnny behind the bar. Wastefulness with water "per management", not very available, and distant from the bar. Attitude is not necessary with paying guests. Trust me, I know! BUT very nice lady when we checked in!!! (Unfortunately I dont know where name!) TRIPADVISOR.COM USER