Altis Avenida Hotel

Rua 1å¼ De Dezembro, 120 | Lisbon 1200-360  [SEE MAP]Lisbon  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 1

Thief in 5 star hotel supported by front desk manager !

Jul 16th, 2019

I've been staying in this hotel for a good amount of time now around 5 days and paid good money expecting a 5-star treatment. However yesterday whilst I was away on tour from 8 am till 6:30 pm I had forgotten my bag on my hotel bed and when I got back I have found my bag misplaced ( hid in my luggage in one of the compartments zipped in the intention of placing it out of sight) and all my cash gone only some coins left and some receipts. I immediately reported it to the hotel reception who were helpful at first checking my hotel door and they told me there has been multiple entrances to my room in my absence one of which was a new staff. They told me they will get back to me and they never did and to give them time to investigate. When i contacted them the next day the front desk manager PEDRO COTRIM was of no help and still had not interrogated the staff. I went out and when I got back contacted them again to see what he's gotten too to my surprise he changes his story lies to my face telling me that the staff was working for over 8 years and wouldn't and there's nothing he can do about it even though he earlier on said she was part-time and the lady her self admitted to misplacing the bag. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Charming boutique hotel

Jul 8th, 2019

The hotel is located near the central Rossio place. Nice and stylish rooms, tea and coffee maker in the room. Bathrooms are good and comfortable. On the roof there is a nice rooftop bar and restaurant, where also breakfast is served. Check in and - out a bit slow. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Position Service & View

Jul 7th, 2019

So glad we chose the Altis Avenida the position of the hotel is perfect. The rooftop view is priceless. The staff are interactive and so helpful. The bed was the best and the double glazed windows created a quiet sleeping zone. Thoroughly enjoyed our two nights just a shame we didn’t book for longer. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Best location hotel

Jul 6th, 2019

We stayed 4 nights at the regular room with included breakfast and complementary walking tour. It was a nice deal! Location of this hotel is the best in town I think, very convenient to everything. the room size was large enough , comfortable bed, very nice white marble bathroom with great shower. Robs and slippers is a nice touch ( but it has to be there in 5 star place). What I didn’t like in the room is absolute lack of storage. The wardrobe was sooo narrow! Not enough for 2 people to hang nicely their clothes if they stay for more than 1-2 nights. The black outdated carpet really has to go, it looks dingy no matter how often they vacuum, you could see everything on that floor. Same with the dark glass on tables and nightstands. The administration should invest in more modern, lighter decor. The breakfast was great, plentiful, fresh and delicious. The tour guide who took us for a walking tour was fabulous! Many thanks! Overall we had a very nice stay. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great location

Jul 5th, 2019

This is a 5 star hotel in the very best location for visiting the city. We had a lovely room with a sitting area and large bathroom. All the amenities one could ask for, safe, bathrobe, slippers, etc. The description was “city view” so I was not expecting much, but instead we had a beautiful view of the gorgeous Rossio station. Don’t miss the rooftop bar for one of the best views of the city. TRIPADVISOR.COM USER 

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