Altstadthotel Kasererbräu

Kaigasse 33 | Salzburg, Salzburg 5020  [SEE MAP]Salzburg, Salzburg  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 3

Nice location

Feb 20th, 2020

The hotel has a very good central location in Salzburg and the staff is helpfull. I will not return, primarily because of the beds and the cleaning. It feels like the mattress, pillow and duvet is from when the hotel started - extremely uncomfortable. Cleaning - You do not want to find other guests tooth picks and other items that the cleaning hasn't found, and observe that the bedtable hasn't been cleaned after the last guest. You should remove masking tape from your last renovation. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Good location, friendly service

Feb 16th, 2020

Excellent location. Nice and friendly service. Parking possibility is a big plus side. Rooms are clean enough and beds good, being an old building rooms are a bit odd shaped and could use some renovation and upgrade. Over all anyhow very good value for the money TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Good, could be great

Dec 27th, 2019

I can see why many reviews rate this hotel poorly. Upon entering, the place looks really nice, with pleasing aesthetics and clean. But then you start the check-in process with a man who comes off extremely brusque/gruff. As I approached the reception desk there was a man and a younger woman. The woman pointed to the man with a look on her face that more or less said "good luck." I was immediately told to wait a minute, after which the guy had me complete the obligatory paperwork, gave me my room key (not so much handed it to me as nearly tossed it on the counter), then explained how breakfast worked and the directions to my room. He then paused and asked me about how Christmas works in my country (I was staying at the hotel December 22-26). It was at this point that it occurred to me the guy isn't necessarily rude, it's simply his mannerisms / who he is and he comes off as completely indifferent to your patronage of the hotel. In the end, after realizing this, I brushed aside his rather impersonal personality, chatted for a minute or so with him about Christmas, then went to my room. Take that for what it's worth. I think if you prepare yourself with this expectation you want be caught off-guard and think you're being treated negatively. On a similar note, upon check-out I dealt with a different younger woman I'd not seen before and she could certainly learn to smile. Not rude, but no personal skills whatsoever. She wanted to be done with me as a customer as soon as possible. Of the 4 or 5 people I saw behind the reception desk during my four night stay I only ever saw/heard one guy who smiled and was friendly to guests. Anyway, I stayed in one of the suites (S3) and it was so cool (see the few attached pictures). The ceiling artwork was neat, and the old antique heater was terrific looking (it doesn't work though; heat comes from somewhere else). The old floorboards, many of which squeaked (I liked that they did - gave an even older feel to the room) added to the aged feel of the room (as in, the room felt as if you were in an older era). The bathtub was huge! And it had jets. Noise wasn't really a problem, but do note that the room is along the street (one floor above) and you will hear people late at night (mostly drunks) as well as garbage and delivery trucks early in the morning. This didn't bother me so much, but you can certainly hear it. Wi-Fi worked fine in the room. Breakfast. There are many tables but I arrived usually between 745-815 and it wasn't long before all tables were filled. The area in which you get food can be a little cramped, as others have stated, though this isn't really a problem. Let me tell you what is a problem and why I rated this hotel only a Very Good instead of Excellent. The dishes were never entirely clean. Every single morning I had to work through bowels until I could find a clean one. Same with my silverware. I mean literal food still on some of them. One morning I stood there and looked at five different bowels until I found a clean one. Not just leftover film from what is clearly a dishwasher that performs poorly, but food stuck to the bowels. One of the waitresses stood right next to me as I went through all five bowels, after which point she took all of them away to have them cleaned... This happened every morning! So, be forewarned - examine closely ALL of your dishes. This hotel needs to invest in an efficient dishwasher. That said, the food itself tasted OK. Decent selection of standard European breakfast foods: cereals, breads (plus a toaster), eggs, meats, cheeses, orange juice, water, tea, coffee machine, fruits.... I didn't see any films in the attached kino (move theater). I did try the Italian restaurant that's connected to the hotel and I can say the pizza was quite good. Location is also quite good, with several restaurants and shops in the immediate vicinity. Less than a 5 minute walk to the center of the old town or to the Festungsbahn (funicular) I cannot comment on parking as I didn't use a car, though I believe there is parking at the hotel. All in all a very nice hotel, but with some minor things that can be improved; in particular, customer service training and a new/better dishwasher... TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Super Stay in Salzburg

Dec 21st, 2019

After mulling over where to stay in Salzburg we decided to pick the Kasererbraeu. We weren't disappointed. At first we were leary because of a few sour reviews and wondering why it was so reasonably priced. The suite was huge with a upstairs room and a balcony. The views out the angled window of the Fortress and from the balcony facing the other direction were to die for. Geza at the front desk was super nice and more than accommodating and even gave a tour of the 2 movie theaters and a history of the building. Parking was easy and getting to the hotel was fine if you followed the instructions provided. The location couldn't have been better. Having been to Salzburg numerous times before, we went this time for their wonderful Christmas Market. It was just a short walk away and there were many restaurant choices in the area. The breakfast was great too and a nice way to meet other guest. The only disappointing thing about the stay and it is minor, was the often complained about bottom sheet in the bed. Overall, it was a super place to stay. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

A historic hotel of contradictions and overall disappointing

Dec 10th, 2019

Overall, we felt that the room was well overpriced and that it and the breakfast were nowhere near 4* standard; the manager's attitude was appalling. All this taken into account, and given that cinemas in hotels aren't part of the expected basic provision, we cannot give a score of "average" for 4*. We've had much better B&Bs or Pensions. If we went to Salzburg again we'd stay in a different hotel but could well use the cinema. TRIPADVISOR.COM USER 

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