AmericInn by Wyndham Madison West

Will NOT return!!!

Jul 8th, 2020

July 3, 2020, I must've been given the room that needed more thorough cleaning. The AC was broken, PUBIC HAIRS underneath the bed sheets, a huge stain on the wall, floors that weren't vacuumed, STAINS in the toilet bowl, STAINS on the chair, STAINS on the table, the tub hadn't been cleaned, all this PRIOR to me entering the room! After asking to be moved to another room, I was told there weren't any rooms left big enough to accommodate my family! We were encouraged TO STAY IN A NASTY ROOM or be refunded our money and (as the front desk supervisor put it) find somewhere else to stay! With those words in mind my family and I left and went to another hotel. Two days later I'm checking my bank account and see a charge from that night!!! I call the Assistant GM and he argues me down stressing that the room was clean (though I made him aware that I had pics saying otherwise). He had the nerve to offer me 50% off! NO, give me my money! The assistant GM (Pablo) was less than professional and retracted the offer of giving me a refund and hung up in my face! I'll never stay there again! We are in the midst of a global pandemic, it makes sense to ensure rooms are thoroughly sanitized and clean for guests. This wasn't the case during my experience. TRIPADVISOR.COM USER 

A great place for a good price!

Mar 8th, 2020

I stayed with a few friends overnight and was very pleased with my stay! The room was tidy and had a really nice bathroom. The AC was tricky but other than that I was very pleased with the room. They gave us plenty of towels. I was very impressed with breakfast! They had a plethora of options and really went the extra mile. Staff was very friendly and professional. I was visiting this time, but will be moving to Madison later this year. I was so pleased with my stay, I would definitely recommend for friends and family in the future! TRIPADVISOR.COM USER 

Business

Mar 5th, 2020

My stay at the AmericInn was exceptional! All staff from front desk to housekeeping were friendly and accommodating. The 2 hour Manager’s Reception (aka Happy Hour) was wonderful with draft beer (SPOTTED COW!) and tasty wine along with warm soup or chili (with topping choices), nachos, popcorn, and other munchies. The breakfast was out of this world with everything you can imagine...scrambled eggs, corn beef hash, grilled/sliced brats, biscuits and gravy, waffles, oatmeal, yogurt, fresh fruit, bagels and cream cheese...and much more. The hot tub was warm and bubbling for a relaxing end of my day. Rooms were very quiet and insulated from inside and outside noise with comfortable beds. Close to shopping (mall) and great restaurants. What a great place to stay for the price! TRIPADVISOR.COM USER 

Family Trip

Mar 4th, 2020

Went here for my daughter's birthday. Staff was friendly and helpful, breakfast was great, rooms were very clean as well as the pool area. My family had a great time! I would've liked the room to be more spacious though. We had a party of 5, so it was a little tight. Other than that it was perfect. TRIPADVISOR.COM USER 

Home away from home

Feb 19th, 2020

This is our go-to stay in the Madison area when visiting family. We are always treated well during the check in and check out process, the rooms are comfortable, the bathrooms clean and it's usually quiet unless you come when there are 10 year old hockey players burning off steam (though they were in their rooms by 10). The breakfast always has nice hot selections and includes cheeses, salsa and tortillas for breakfast sandwiches. The eating area is spacious and is great for playing board games in the afternoon while enjoying a cup coffee or tea. We have never been around for the wine and appetizer hour, but we truly enjoy the warm cookies that are set out in the early evening. TRIPADVISOR.COM USER