Americas Best Value Chalet Inn & Suites-Niagara Falls

5577 Ellen Avenue | Niagara Falls, ON L2G 3P5  [SEE MAP]Niagara Falls, ON  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 1

Unreliable

Aug 11th, 2018

We booked 2 suites for 10 people in beginning of July. On reaching there, we were told that the Credit Card could not be read and hence were UPgraded to another property NEARER the falls. In actual fact, the second property had much smaller rooms, no swimming pool and was further away from the Falls. To top it, we got a Bill on the Credit card for a days rent also for the hotel we did not use. The only plus was lower rate and breakfast included. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Good

Mar 25th, 2018

Good, clean room, friendly staff. WiFi was rubbish. Location is brilliant - an easy walk to most of the key sights for the falls. Beds comfortable and decent bathrooms. If the WiFi wasn’t so awful would have given 5 stars! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

STAY AWAY

Feb 21st, 2018

Have you ever experienced someone thinks your a thief or something like that? Well this stablishment will treat you just like that. My family of four check in to this "Chalet" a month ago and right off the bat we felt it. We were asked "are you sure there's only four of you?" and after we checked in as we park our car, the son followed us making sure theres only the four of us. BTW he's driving that white Lexus. and we felt that we were being watched, you want to know why? well by COINCIDENCE the son went inside the room beside us and smoke weed that you can really smell skunk as it goes through the vent. We noticed they set timers for the power outlet as we woke up the follwing morning there is not even one outlet working you can't charge your cellphones. another COINCIDENCE perhaps. Next time i would rather sleep in my car or burn my money instead of checking in to this filthy place. If you, by chance, accidentally checked in to this place, bring slippers as the carpet is damp and muddy. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Worst place to stay , just they want your money

Feb 20th, 2018

Do yourself a favor and go anywhere else, terrible hotel from check in they would charge you more money than what you booked online they would say internal policies apply and they would show you crappy papers and forms to sign, they charged me $120 extra for 6 people for a 2 bedroom suite (that supposed to fit 8) but they would say that even the room fits 8 but you need to pay $15 for each adult per night :) funny, right? terrible customer service , she would be twisting her mouth and blowing air when exaokining anything or answering any question Zero hotel and worst ever TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Chalet Inn on Ellen Ave. Niagara Falls

Jan 1st, 2018

This is a good place to stay as its close to the sites. The room we had was fine. The bed was comfortable and clean. No coffee in the room. T.V. isn't that good and very slow wifi. Like the balcony may rebook in better weather. TRIPADVISOR.COM USER 

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