Ameron Hotel Flora

Seidenhofstrasse 5 | Lucerne 6003  [SEE MAP]Lucerne  [SEE ADDRESS]

Courtesy of Ameron Hotel Flora

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at the Ameron Hotel Flora

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Guest Reviews

TripAdvisor Traveler Rating 4

Perfect location

Mar 25th, 2020

The hotel has a perfect location, with just 5 minutes walk from the Railway Station and close to the bridge. A medical facility is just around the corner (I happen to use it, with one of the kid getting sick), a toy store and perfume shop right opposite the hotel. Every place is pretty accessible with a nearby bus stop and obviously the charm of the old town. The reception staff, I am forgetting their names, though helpful but never had a smile on their face. They use to talk as an obligation and not as a courtesy, except for 1 female receptionist, who was always smiling and ready to help the guests. I wish I could remember her name and tell the hotel that she is an asset. One incident which I categorically remember in the hotel was that we were a group of 9 people with 2 kids and I needed some plates, so I called the reception and they asked me to go to the restaurant and pick from there, anyhow I did that and after using the plates, I called them again and asked the reception for picking up the plates else it will make the room smelly, so they said that if you want to get it picked right now we will charge you 10 Euros, you cannot keep the plate outside your room, due to fire safety norms, therefore either just keep it inside or pay. Well I expected them to be a little more courteous. However the hotel is good for a couple of nights. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Everything was EXCELLENT.

Mar 19th, 2020

The hotel is near Luzern HB. Approx 5 mins walk. It is also near the wooden bridge & old town. Due to this unforseen circumstances, we were caught up with Covid-19. We were trying to get an earlier flight home, and asked if we could adjust our hotel stay and be flexible about it. They hold our reservation and allow us to leave anytime or as soon as we find a flight out. That did not happen so we stayed throughout our booking. They were so so understanding. We were trying to call BA and they allowed us to use the room phone. (Special thanks: Andre) No words can explain how I appreciate their kindness and understanding. They provided us with the free city transport and wifi when we checked in. Opposite us is toystore. My son was so happy. But that was just before they had to close everything except groceries/pharmacies/bakeries. You can find coop at the train stn. The trams/buses are just at the front. 2 min walk. Super easy. Thank you everyone at Ameron for being so kind towards us thru this trying times. May God bless all of you. :) I highly highly highly recommend this hotel. Well done to the staff! Room: excellent Service: excellent Location: excellent Keep it up! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Unfriendly customer service and not travel-friendly

Mar 19th, 2020

Flight was cancelled by airline due to travel restriction caused by Covid-19. However, hotel is not willing to offer flexibility to change booking date even though I offer to extend longer stay when rebook the trip after virus condition is stable and under control. Not recommended as they only place profit and strict policy as priority, and not travel-friendly TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Fantastic location

Mar 1st, 2020

Our room was clean and modern. The price was good and we were a five minute walk to the bridge into Old Town. We would definitely come back. The parking garage was right next door for easy access and the staff were all very friendly and accommodating TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Large hotel with a friendly feeling

Feb 26th, 2020

We came for 2 nights for the Fasnacht. The hotel is very nice and for the fasnacht they had many extra tables in the lobby which was nice and fun The room very clean and well equipped, yet small Breakfast was superb. Service was very swiss - Friendly and efficient TRIPADVISOR.COM USER 

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