Ana y José Charming Hotel & Spa

Carretera Cancún-Tulum Boca Paila Km 7 | Tulum 77780  [SEE MAP]Tulum  [SEE ADDRESS]
Credit

Courtesy of Ana y José Charming Hotel & Spa

Find the Best Price

at the Ana y José Charming Hotel & Spa

Press the down arrow key to interact with the calendar and select a date. Press the question mark key to get the keyboard shortcuts for changing dates.

Press the down arrow key to interact with the calendar and select a date. Press the question mark key to get the keyboard shortcuts for changing dates.

Guest Reviews

TripAdvisor Traveler Rating 5

Wedding Trip

Mar 17th, 2020

Excellent accommodations. I would highly recommend Ana y Jose.The employees were friendly in the bar -maids - check in - concierge. It was an extra touch to be given a warm moist towel as I was checking in and was handed a coconut/straw containing coconut water. Very special! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

not understanding of the covid-19 situation, stay away they cannot be nice host

Mar 14th, 2020

We were booked to go at the end of March. Because of the covid-19 crisis we are unable to fly as the US is closed, our flight is therefore cancel. The management offered no compensation whatsoever, we're talking $2500 for 2 nights, this is very very poor custumer service, probably a good thing we will never see it. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Beautiful room and property

Feb 25th, 2020

We were here for our wedding week and were stunned when our room was upgraded to a beautiful suite. It was so kind and generous of them and we were blown away. The breakfast was always superb as well. Our only disappointments were the restaurant outside of breakfast and the noise of Tulum and general attitude towards the noise. For a high quality amazing service place, we were very confused and surprised at lunches and dinners at the restaurant being extremely sub par. This was not our first time in Tulum, but we had never experienced the party crowd or the noise that goes literally all night. While the noise wasn't at Ana y Jose, it could be heard anywhere all 7 nights we were there. When we addressed this issue with the staff at the desk, they literally shrugged it off and said "It's like that every night." I wish they would have warned us in advance so we could have prepared our family and friends who stayed at the hotel for our wedding too. I'm sure years ago before Tulum turned into a party place it was literally perfection. We were so disappointed by the chaos it turned into that we probably won't return to Tulum anytime soon. Ana y Jose, we love you though! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Ana y Jose

Feb 24th, 2020

We had a fantastic 8 day trip to Tulum while staying at Ana y Jose! The beach was spectacular and perfectly maintained. We never had any trouble getting chairs or finding space on the beach or at the pool. Our Superior Garden Room was very private and had its own private pool! The breakfasts which were included were delicious. The service by ALL the staff at Ana y Jose was the absolute best-super friendly, helpful, and very efficient. We loved our stay in Tulum and can’t wait to stay at Ana y Jose again! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Worth the trip

Feb 24th, 2020

This was our first time in Tulum. If we go back I want to stay at the same hotel. The hotel, rooms and common areas were in tip top shape and very clean. The beaches were well maintained and beautiful! Only suggestion I have for travelers is to bring good shoes to walk in and a flashlight. The streets in Tulum tend to be on the darker side in between the hotel and downtown. TRIPADVISOR.COM USER 

If you make a purchase from our site, we may earn a commission. This does not affect the quality or independence of our editorial content.