Andaz Mayakoba Resort Riviera Maya

Carreterra Federal Chetumal - Puerto Juarez Km 298 | Playa del Carmen, Maya Riviera & The Yucatan 77710  [SEE MAP]Playa del Carmen, Maya Riviera & The Yucatan  [SEE ADDRESS]
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Courtesy of Andaz Mayakoba Resort Riviera Maya

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at the Andaz Mayakoba Resort Riviera Maya

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Guest Reviews

TripAdvisor Traveler Rating 5

World class gastronomy on the Mayan Riviera!

Apr 25th, 2019

We stayed at the Andaz Mayakoba over the Easter long weekend 2019, and were absolutely blown away by the quality of the food at Casa Amate and the Beach Grill. For foodies who love a beach vacation. Food is on the expensive side but really superior from what you usually get at a beach resort. The property is beautiful, and the service truly exceptional. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent resort, excellent staff and superbly run.

Apr 24th, 2019

I have spent nearly a week at this resort and I am blown away. It is exceptionally well run and the staff are so great. Friendly and focussed on ensuring you have a good time. The rooms are well laid out and although the lagoon side is popular I would go for the beach side. We are in a beach area suite and it is superb. The plunge pool is heated and very usable. The suite is very roomy and comfy. Huge living room with sofa and work desk. The bed is super comfy. The restaurants are very good and it is also possible to eat at other resorts such as rosewood or banyan tree and charge to your room. A great concept. The beach is amazing. The first few days there was no seaweed. Idyllic. The last couple of days we have had a lot if it and the hotel does an excellent job of cleaning it up. Although a natural thing I fear this will be a significant challenge for all hotels along the Mexican Caribbean coast. There needs to be a better approach. The hotel though is clearly doing everything it can. The seaweed issue seems to come and go. When it comes it is overwhelming. But during our week stay the beach was clear for 4 days and the other 3 it was everywhere. You have to realise this will impact your beach time and the colour of the ocean. I hope the Mexican government works out a suitable strategy. The Andaz is great for a romantic get away or a family holiday. Loads of activities to do and both beach and pool are brilliant. Non motor sports are free on the beach. A word of caution to the hotel. Over the period of the week jet skis have been entering the restricted swimming area. This could be a problem if not monitored. Mayakoba over all is a great place to spend a holiday. Indeed the andaz offers so much there seems little point in going anywhere else. Peaceful, high quality luxury and attention to detail on service. I highly recommend it. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Easter Weekend at Andaz Mayakoba

Apr 23rd, 2019

We had an amazing time at the Andaz Mayakoba. The service, food and resort exceeded our expectations. This was Easter weekend and the Easter Dinner buffet was superb and not your usual hotel food. They has a lot of activities for adults and children. The various restaurants make it easy not to have to leave the property, especially for a short 3 or 4 night getaway. We have stayed at the Fairmont Mayakoba as well and the food and service do not compare to the Andaz. We really liked the boutique feel of the Andaz. Fernando at the main pool was outstanding. He was friendly, a good story teller and very knowledgeable about the property and surrounding area. His attentiveness and service absolutely made the trip for us. The rooms were very quiet and the beds super comfortable. We had a great night's sleep each night we were there. The free non-alcoholic drinks in the mini-bar is an excellent touch. More luxury resorts should do that. Given this is a smaller resort and the gift shop/market is small, offering this amenity makes good business sense. Using the bikes to get around the property was fun and easy. Although a few times we wished they had more bikes or staff moved them around a bit more. We found that most bikes ended up down by the beach during the day and we couldn't find one to ride from our hotel room to the main pool. We would absolutely choose the Andaz Mayakoba again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

What a pretty place

Apr 23rd, 2019

We really enjoyed our stay here. It's such a pretty setting. The rooms are nice, the bathrooms are nice, the bed was really comfortable, and the people are all especially nice. Staff is extremely responsive to your every need. We had a minor medical emergency and they quickly dispatched someone to the nearest pharmacy to get medications we were desperate for. We ate at every one of the restaurants on the property and weren't disappointed by any of them. Be sure to make reservations early in the day, otherwise they might get booked up. The only one that doesn't require a dinner reservation is Cocina Milagro. We ate there twice for dinner and every day for breakfast. The breakfast buffet has plenty to choose from to please everyone, both American favorites and Mexican dishes. The one drawback is getting back and forth from the lagoon side to the beach side. There are lots of bikes available if you're so inclined, but if you want a golf cart from one side to the other, be prepared to wait. Sometimes you'll find them there right after you call, other times you may have to wait 15 or 20 minutes, like we did once. The spa is really beautiful and I highly recommend the 60 minute relaxing message. It is true what they say about it being expensive. We ate dinner off-property one night and paid about $100, as opposed to twice as much--or more--on property. Ordering food and drinks on the beach was great. I would definitely stay here again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Special

Apr 23rd, 2019

What a special place! The Andaz is a beautiful resort with lots to do in stunning, peaceful surroundings. The staff were universally excellent and most of them greeted us by name every time we saw them. The restaurant choices at Andaz and the wider resort were generally good, if pricey. My only quibble is that bikes were available for adults - but not children. My daughter (10) could just about manage an adult bike, I would gladly paid to hire a bike and helmet for my son, had this service been available (as it is at the neighbouring Fairmont). TRIPADVISOR.COM USER