Aquarius Casino Resort, BW Premier Collection

1900 S Casino Dr | Laughlin, NV 89029-1513  [SEE MAP]Laughlin, NV  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 3

Good for what I paid - but then, I got a great deal.

Jul 8th, 2020

First, I’ll say it was worth what I paid. Somehow I managed to snag a post-COVID-closure rate of $25/night plus resort fees. But if I had paid the $75-150 rate that seems typical from their website, I would be very unhappy. Check-in took over 45 minutes with two workers checking in a line of probably 30 people. There is only one set of elevators per tower. There were two times that I had to wait in line for over 20 minutes to get an elevator. The hotel is not currently offering daily housekeeping, a fact that was not shared with us until I called when housekeeping hadn’t appeared in two days. That’s fine (COVID and all), but there was no communication. And anything we needed (toilet paper, clean towels, etc.) had to be specially ordered by calling housekeeping. Minor annoyance. The room was fine. Clean, decently sized, typical hard hotel beds. Plenty of hot water in the tiny bathtub. The pool has an elegant view of the Home Depot on one side and the parking garage on the other. Basically, with this one, I’d say just don’t over-expect, and don’t rely on their VERY misleading website pictures. Won’t stay here again, but it was worth $25. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Better than expected

Jun 24th, 2020

I was pleasantly surprised to see they were taking temps of everyone checking in. I was also pleased to see there were specific staff members on the floor cleaning and disinfecting machines. In addition at least half of the machines were disabled and chairs were removed so there was no way any one could sit near me. In fact, if there was a bank of 4 games, only the 1st and 4th game was working. Many guests wore masks and if you did not have your own they were available at check in. Slots were not very loose but I kind of figured as they need all our money to make up for what they lost during the shut down :) TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

They have a lot of work to do to get better.

Jun 20th, 2020

My wife, sister, and myself recently stayed 6 days to conduct some family business in the area. We planned quite far in advance for reservations as my wife had a narrow window of time she could be away from work. We drove in from out of state. Luckily the hotels opened just in time for our trip. With covid-19, I expected things to be different but like most businesses, effective pre-planning can smooth out the bumps. Key the word "effective". What we were met with was a seriously understaffed front desk, poor communication and a over booked property. Check in was slow and unorganized. Only 2 people were staffing the front desk while hundreds waited in line. They failed to let us know that there would be no room maintenance during our stay. we had to call the already understaffed desk to have clean towels, sundries and toilet paper brought up. getting through on the phone was hit and miss. The temperature check everyone is required to do? What a joke. It's only used on people actually checking in to the hotel. Anyone walking in the front door, or any other door along the river walk can come right in. The restaurants observed social distancing guidelines as required, but the wait times were absurd...2.5 hrs for Outback (no thanks) and over an hour for the cafe. We were able to get seated right away at the cafe, due to us coming at an off peak time. Otherwise, it was an hour wait. We ate mostly off property. The one bright spot is The Cove, a bar near the river walk just inside the door. It was never crowded and the service was good. Social distancing was not observed at the pool at all. But with children, that's to be expected. We did rent a pool cabana through the front desk. The pool bar was not open when we went to check in for our cabana. Apparently, the pool bar manager didn't bother to show up for work that day. It took over an hour for the inside bar manager, who subbed for the pool manager, to get things opened and our pre-ordered refreshments brought to us. We we're told another manager was enroute from Vegas. I don't understand upper management's poor decisions in all of this. Golden Entertainment owns the Edgewater and just closed the Colorado Belle. You would think there would be an abundance of available people to fill positions. People not showing up, poor service and lame excuses seem to be the norm for the week. One notable exception: Rob from the bell desk went out of his way to help us with our belongings and made sure we had plenty of water to stay hydrated. We visited other properties during our stay plus stayed in other hotel/motels. We saw nothing that compared to the mess at the Aquarius. One thing in particular stood out in my mind. Unattended children in the casino. I saw children running break neck speed through the table games after the pool closed. Most parents were responsible and kept their kids in line. However, others were less responsible and made it dangerous for the older patrons who have mobility issues. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

COVID-19 review: all things considered

Jun 18th, 2020

Stayed on a Friday night early in June. Some of the other casinos in town were still closed, so there were probably more guests than "normal," but the situation in the lobby was just this side of chaos. My compliments to the hotel and staff for managing to run an organized check-in process, even giving out water to those on line. My issue was with the volume of guests, including oodles of children. Most folks kept pretty good physical distance, but it is hard for anyone to control that volume of young kids. Our room on the 15th floor was fine: clean and comfortable. After the first ride up the elevator (only 4 guests per trip), we took the stairs. Couldn't get Outback to answer the phone for room service, so we walked to In'n'Out. The pool was a nightmare: just too many kids. Lots of running up and down the hall late into the night. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Don't stay here during COVID-19. Would've given zero, but 1 is the minimum.

Jun 9th, 2020

These people overbooked their hotel because of low room rates from third parties. We went directly through the hotel so we thought everything was going to be okay. We tried to check in before dinner but their check-in system crashed. We tried checking in after dinner, and they ended up giving away two of our four rooms. Roll away beds never came, so two of us were forced to sleep on the chair and floor. Food is terrible. Staff is nice, but understaffed. I really think it's management, so I don't see this place getting better anytime soon. Stay at Riverside or Edgewater. We sure will. TRIPADVISOR.COM USER 

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