Aquarius Casino Resort, BW Premier Collection

1900 S Casino Dr | Laughlin, NV 89029-1513  [SEE MAP]Laughlin, NV  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 1

No locking lanai door; poor maintenance and customer service

Mar 22nd, 2020

I've been staying at Aquarius since it was the Flamingo (prob 30+ yrs), Never had a problem. This stay, I requested a Lanai room (sliding door that goes out to 3rd floor rooftop). Room 1 - Sliding door lock broken. Will NOT lock. Room 2 - Sliding door lock broken. Will NOT lock. Room 3 - Broken tub faucet. Constant running water (not drip) and hissing. Room 4 - Lanai door will not slide open due to excess dirt and bugs, Screen filthy with dirt & bugs. After all the trips down to front desk and room changes (with NO apologies received), I decided to give up on the Lanai room and kindly asked for a nice room on a high floor. Clerk says "yes, for $10 MORE per night you can have panaramic view." Really? After all my TROUBLE you cannot bend to give me a decent room without extra charge? After my stay, I spoke with Asst Mgr Michael Dolan about this. His reply was it was "ON ME" that I didn't wait around to get anything fixed. Wow! How long would I wait? Could I leave with an unlocked door? No. Dumb. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Bad Bad Bad

Mar 18th, 2020

Had a horrible experience here on the way home. Stayed the second week in March which is when all this virus junk was just getting started Place was dirty no hand sanitizer anywhere to be found. Didn’t see any one doing any extra cleaning. Three of the elevators were down most of the first day half of the front doors were roped off Once we got checked in took over 5 hours to get clean wash rags no one on our floor had any Made multiple calls trying to get them. On the last day lost electricity took for ever to get it back on Place is going down hill fast TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Decent place

Mar 11th, 2020

Standard room but it did have a refer and a decent chair. Bed comfortable. Staff at check in not very happy. Self check out good. Free parking. No shows. Sports book set up pretty good. You have o go outside to get to the parking a hassle in the rain TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Sis Birthday

Mar 11th, 2020

Awesomely great. Hotel is very nice, staff extremely friendly. food selection various for everyone's taste. We would definitely be back each year to celebrate my sister's birthday and reserve at this resort. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Aquarius is a great place to stay in Laughlin

Mar 8th, 2020

Easy check in, lines on Sunday looked long, we checked in Saturday took few minutes. Room smells clean, great views. They have a roof top tennis court you can view the river from. Bed is good and casino is nice. Staff seems very pleasant. Would not hesitate to stay again. We stayed in the adult only California tower 1 king panoramic view. TRIPADVISOR.COM USER 

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