Arizona Grand Resort & Spa

8000 S Arizona Grand Parkway | Phoenix, AZ 85044-5409  [SEE MAP]Phoenix, AZ  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 4

Perfect spring break

Apr 23rd, 2019

We were here for our spring break. The water park was obviously the main reason we chose this spot. And honestly, we were not disappointed. The staff, both at check in and throughout the stay, were very friendly and accommodating. The grounds, while sprawling and huge, also are designed so that it kinda feels small. We liked having several smaller pools closer to our room and loved the outdoor fireplaces and seating scattered outside the rooms....really cool idea! The Oasis was fun. I love lazy rivers, and we pretty much spent our trip lounging in or around it. The drinks and food, while naturally expensive, were good and the servers were easily found and friendly. The room itself was fine. Our biggest complaint during our stay was housekeeping...or should I say lack thereof. Apparently, they make one tour at like 8 o'clock and then never return. Our room was only cleaned twice. We ran out of towels and toilet paper and had to have the front desk send more. Also, on more than one occasion no one answered ANY of the hotel phones. Housekeeping, concierge, etc would just ring and ring. But really, this was a nice resort and we enjoyed our stay. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

POOR FAMILY TRIP

Apr 23rd, 2019

wE HAVE A 2.5 YEAR OLD SON THAT LOVES THE WATER. The pool water was very cold in the late afternoon. This was the hottest part of the day. Every little kid in the pool was shivering. The staff took my sons snacks and drinks, Really?? The cost of food and beverage and the resort fee was to high to find value in this hotel. The room furniture was not comfortable. Even the bed was average. You getting average value for a very high cost. We did not try the golf course. The grill restaurant food was good. Pool food and prices were way over priced for less than average food and less than average experience at the pool. No value here for a family pool experience. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

1st time visiting 4/18-4/20

Apr 23rd, 2019

I provided explanations previous page. I came for business/family, to research on meeting rooms for potential business. Did not have good experience with front desk, Alicia was wonderful and appreciated her time. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Diminishing Customer Service

Apr 23rd, 2019

Lazy river filled with dirt, dust, rocks, leaves and trash. Brought this to the attention of several employees who showed no concern whatsoever. My family and friends will spend our money elsewhere from now on. There are plenty other resorts to choose from. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great stay

Apr 22nd, 2019

Would definitely come back. It was so relaxing and we all enjoyed the room, resort grounds, and water park. We used the complimentary golf cart rides to get around too. Very kid friendly. The front desk staff was amazing and so helpful. TRIPADVISOR.COM USER