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at the Armani Hotel Dubai
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Jan 12th, 2021
We had a corporate event at Armani Pavilion and our account manager was Joby. Answering my emails, calls and messages any time of the day and night, not sure if he ever sleeps :-) Thank you Joby for your dedication and assistance. Isubu and Khaled from Banquet have been very helpful during the entire event and assisting with every single requirement we had last min. And not to forget Chef Ashwini's tasty food and immediate reaction when the guests who turned up were double the booked number. Your team's work, professionalism and the smiles they always had on the faces, have made the event unforgettable for our international guests. We had a wonderful experience and will definitely use Armani hotel for other corporate events. TRIPADVISOR.COM USER
Wonderful experience with an event at Armani Ballroom
Jan 10th, 2021
We held my sister in law's engagement party at Armani Ballroom. We were assisted by Joby from the events team who was very helpful right from the time we approached the hotel with our requirements up until the day of the event. Thank you so much Joby for being available and assisting us on everything we required and making things easier for us. We really appreciate your prompt response on all the matters that we bought to you. We would like to specifically mention Isubu (Yousuf) and his team who were available on floor during the event and took very good care of us. His assistance was very helpful throughout. Our feedback would not be complete without a mention and compliments to Chef Ashwini, we really enjoyed the food and we received a lot of positive feedback from our guests as well. Overall, we had a wonderful experience at Armani and we are glad we chose this venue for our sisters event. TRIPADVISOR.COM USER
Jan 4th, 2021
Amazing hotel, great service, the hotel staff kept surprising us. Highly recommend, we will definitely be back again. Would like to commend the hotel representatives micheal soliman & pramod kumar Which did not cease to make the stay pleasant. Thanks You All TRIPADVISOR.COM USER
Terrible customer service
Jan 4th, 2021
I have never been so disappointed in terms of customer service of a 5 star luxury hotel. I was expecting that the iconic Armani hotel which is in Burj Khalifa to be one of the top ones in terms of meeting their current or future guests expectations. I have asked for the most simple thing to surprise my best friend on her birthday with a card and a bottle of wine. First disappointment was when they told me they do not have the bottle I asked for and they couldn't offer me the same type of wine for the same price range. Afterwards I decided to drop the wine and instead place some flowers, which then the GS agent decided to offer me the "romantic packages" which I strongly believe is not knowing or not even bothered to understands my needs as I wanted to surprise my best friend and not my fiancée. Therefore I have made t clear that I do not want them to put 300+ roses but more like up to 20 pcs flowers. The GS agent then started to ignore my emails, I had to ask a friend of mine in Dubai to call the hotel and ask them to send me the payment link as this was just the last step and the time was ticking. Hence, GS agent said she will do it now and sent email to reservations telling them to send me the payment link, which I never received. Then again I had to follow up with the same GS agent who tried to convince me they cannot sent the link as I am not a guest which is totally not true as I know for sure they can as other hotels have done it. When I confronted her saying it's possible the sent the same email to her res department but I never received the payment link and I was not able to surprise my best friend for her birthday in Armani. Thank goodness my friend move to Four Seasons DIFC who immediately assisted me with my request and my friend was overwhelmed with emotions. Overall, even though I haven't stayed there as a guest, I have visited a lot of their restaurants and have been there quite a few times, one thing is for sure I will never recommend them and I will never give them a try since I saw their lack of customer service. That would have been okay for a 3 star property but never for a 5 star luxury hotel. TRIPADVISOR.COM USER
Dec 31st, 2020
3 perfect night in a wonderful hotel. Decoration is sobre and basic but spaces and service are perfect. A real luxury experience, you can feel the italianity and the brand power behind. Thanks to the entire team to have made this stay a success. TRIPADVISOR.COM USER
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