Aruba Harmony Apartments

Palmitastraat 9 | Oranjestad  [SEE MAP]Oranjestad  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 1

Don’t ever stay there.

Jan 18th, 2020

I am not the type of person to write comments about my experience, but this one is to help you avoid this place. First of all: we arrived and nobody came to open the door. We did our check in and went to the wrong room. We had to talk with a spanish girl who doesn’t speak a word in english. She didn’t know what to do because of the error they did. She tried to call her supervisor but no one respond. We finally had a common room for 8 people when we were 6 friends. We were supposed to have a private bathroom with a private shower but we had to share it with other people. Mosquitos were all over the appartment and I have a lot of bites. The kitchen wasn’t clean when we arrived: no dish soap, a dirt sponge and a dirt dish towel who smells really bad. How were we supposed to clean our dishes in those conditions? Plus, we wanted to keep it clean but the trash was always full and there were no bags to change it. The kitchen smells really bad because of the trash and the toilet who doesn’t flush. We stayed in 3 airbnbs in Aruba and this hostel was the first one that had problems with their toilet. We had to put the toilet paper in the trash. Just imagine the smell. 3/4 of the time we were there there was nobody working. There is no bar available, no shuttles, and no restaurant. I had to deal with some guys who weren’t professionals at all by WhatsApp during my vacation. I also got threats that they will upload camera videos of our group if I post comments. This hostel needs a lot of love and you can see it in the comments. Note to yourself: Book somewhere else!:) If you need any more information do not hesitate to contact me on facebook or by email : Léa Robidoux, TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1


Dec 10th, 2019

I arrived there at night. Solo traveler. No one was there to meet me but a guest. He said he paid for a room alone and something broke so he had to change. So he went to the dorm with 10 beds. Where i was supposed to be. But he didnt want me there since he said for a room alone. So he opened the other door with 2 beds and tell me to sleep there. Day after, still nobody. I went to the beach. When i came back. Surprise!! They double charged me the room. They are saying we are 2 in this room, wich wasnt even clean. Super dirty. And now they dont wanna refund me. My boyfriend booked for me so it was on his credit card, wich ive changed obviously cause i was planning to pay up front but never had the chance cause they arent doing their job. So instead of coming to see if im solo or no, they just ripped me off. Just like that. They said they called the police to open a case because my bf booked for me and i am a fraud. LOL. I am going to the police also because they stole money from me. What a waste of time when you are in vacation. Harmony is disgusting. Never book there!! I deeply regret. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Horrible: warning scam

Jul 17th, 2019

The worst experience I have ever had in a hostel. This was not due to the place (had a fine pool and semi-decent rooms), but to the owner Barbara. She was manipulative, tried to scam us and was frankly mean to us. The room that we booked was suddenly “cancelled” and we had to book a more expensive one (in cash of course). We got yelled at, got threatened to be kicked out for absolutely nothing and she hovered the grounds giving us evil stares. We did not feel welcome whatsoever; it ruined the beginning of our holidays. At saying our goodbyes she also threatened to sue us for slander if we wrote a negative review. Well, here you go. For everyone still looking for a place in Aruba; please check the other reviews; we very much regretted that we didn’t. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

27 years of practicing the perfect lies.

Mar 2nd, 2019

I have never left a negative review let alone a 1* review. I’ll start with a positive, the place was relatively clean ignoring the front yard full of maybe 6 dogs carrying a strong animal smell. I made my booking through a reliable online booking agent. The hotel reached out to myself and emailed several times to tell me my bank card wasn’t accepted and they cancelled my booking, I rebooked and the booking was accepted in hindsight I can’t help but feel they were trying to charge my card a large amount on the first booking. The hotel also reached out and offered a airport pick up for $35... my friend had an offer for $20. So obviously we went with the lower offer. Unbeknown to us this was per person so they expected a $40 fee for two each way... a airport taxi is $26... TAKE IT as the hostel ride offered no seatbelts, doors wouldn’t open, it was late (35 mins) and dirty. When we arrived after our “interesting” ride we asked how far to walk to the beach as it seemed the hostel was literally in the middle of a no where neighbourhood we were told 15 minutes.... 1 hour at a good pace would be accurate. So, we were let into the place by the owner who then wandered off on a phone call just leaving us waiting outside for another 50 minutes eventually returning with ONE form for two people and one key, asked for us to both sign on the same form and then again left. We weren’t shown to our room no rules, check in or out were explained. I say we weren’t shown to our room we weren’t even told which part of the building it was in so we were left to try every door with the mystery key. Turned out we didn’t need a key for the hostel room as the room or block wasn’t locked and the key was for the front gate. The room was absolutely sickeningly hot, realistically 43 degree, i understood from another hotel guest that the air-conditioning couldn’t be used throughout the day and just at night. We didn’t touch it dumped our stuff and made a quick change of clothes and fast escape for the afternoon and evening. The following day there were 3 people waiting to check out at 8:30 and the owner was no where to be seen check out is 8-10, such a small window and check in is 4-5! When it came to checking out I realised that I had been charged $94 from the $56 I had agreed through was explained as the airport pick up... I demanded a refund and explained that I never agreed to this and the owner spent around 30 minutes checking emails to look for the authorisation from me, it wasn’t found as I’d never agreed to this. She reluctantly refunded an amount of $37 I took the refund and wanted to run. This lady is terrifying, unapproachable and highly unprofessional. I also tried to rent a car in Aruba but I didn’t have an international credit card to offer just a debit (which is fine and nothing against any rental card company.) But this leads me to my next point, my friend was overcharged also and the hotel blamed myself for the over charge and explained to my friend that our friendship was not good and that I was trying to rob my friend. They explained I’d been using a card not meant for use in Aruba and so they’d charged my airport pick up fee to her also, again why should an airport pick up fee taken at the same time double in price. The card I used throughout my stay was a MasterCard debit card and was highly accepted at all places we visited. In hindsight I do genuinely believe the hostel had all intentions of trying to charge a large credit card fee to me and they would of created a painful excuse. Also they used WhatsApp to communicate with my friend and not an email thread, this is the most unprofessional use of the platform as the owner and someone I will receive as her assistant went on to slate me and my friendship. Overall the whole stay we were just fed lie after lie after lie. I could really go on even more about the disgusting service received but to be quite blunt after reading the responses on trip advisor from the hostel I’m saving myself a headache. I am just so so so grateful Aruba is beautiful because I genuinely think this would of been my worst stay ever with this disgustingly poorly ran establishment. UPDATE. Just checked my bank account and I was charged $94 refunded $37 and then recharged $20. Answers please. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

We miss you already....

Feb 18th, 2019

What can I say about the great people of Aruba and Quality Apartments....We love you. From the Owner to all the employees...our hat is off to you do a great job and looking forward on coming back next year. TRIPADVISOR.COM USER 

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