Astor Hotel

924 E Juneau Ave | Milwaukee, WI 53202-2748  [SEE MAP]Milwaukee, WI  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 1

Terrible

Jan 26th, 2020

My husband an I booked a room here for a night away. The bathroom was filthy and the room was at least 80 degrees. We opened the window and tried to sleep but could not. We tried to call the front desk but the phone was not connected. We finally went down and told the front desk clerk we couldn't stay in that room, he said we should have called down to have him adjust the temperature, He then checked us out without offering a new room and refused to give us a refund. We even paid for parking that we didn't use. I will be following up with management. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Unreliable staff

Dec 10th, 2019

I was cheated at this Hotel. The receptionist took $70 in cash from me (I also paid with my credit card because she told it would be refunded). The following day I found out that the hotel did not accept cash and then she swore she did not taken any cash. I was stolen in daylight.. There are no cameras in the front desk. The manager stand by her side and I ended up paying 2x because the manager refused to refund me. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Haunted Hotel

Dec 3rd, 2019

Okay so we had an excellent time at this hotel! They let us check in early and the free shuttle was awesome. The room itself was very nice and big and the bed was very comfy. However, the hotel has obviously fallen into a bit of disrepair and also has the vibe of the hotel from the shining. I’m talking weird staircases, an elevator that I am SURE someone has gotten stuck in, stains on the wall, musty carpet, and weird troll doors for the hotel rooms(meant for coats? Dead bodies? Who knows). The actually room wasn’t musty at all but this hotel definitely is haunted, so if that’s not your Thing maybe go somewhere else. But personally we found it hilarious and loved the creepy vibe! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Poor Management Could Derail Your Relaxation

Oct 22nd, 2019

Poor experience of no heat with an overnight, outdoor low temperature in the high 40's. The hotel hallway was noticeably warmer than the room. Three attempts were made with the front desk staff over three hours to resolve the issue, only to be told each time that it's an old hotel and the steam heat takes longer to rise to the floor I was staying on. This was an interesting explanation since the outdoor temperature was nearly as cold the previous night. Apparently, they didn't turn the heat on before or they turn it off every day, which seems illogical. After the third attempt and over three hours later, they finally had the brilliant idea to provide a space heater. A shift manager is not available outside of the early day shift and the hotel manager failed to return several front desk phone calls. A follow-up email was sent to the hotel manager and the property manager, however after two weeks, no response to my unfortunate experience. Management is obviously ill-equipped to provide proper education to staff for unusual events. It shouldn't have taken three hours for a resolution and calls to management shouldn't go unanswered from staff. Management appears to be apathetic to guest's concerns as shown by their lack of follow-through with service recovery. It's also unnerving that no manager is on-site at all times. You have been forewarned! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Pleasant stay

Oct 9th, 2019

Enjoyed the Hotel in the splendor of old time feel. Very clean. Great bed. Great location enjoyed the Irish pub next door Hotel courtesy van was a pleasant surprises that brought us back and forth from the convention center. Not sure in the summers though as I don’t think they have AC TRIPADVISOR.COM USER 

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