Atlanta Marriott Buckhead Hotel & Conference Center

3405 Lenox Rd NE | Atlanta, GA 30326  [SEE MAP]Atlanta, GA  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 4

Enjoyable and convenient

Nov 11th, 2019

First off, not to be confused with the JW Marriott Buckhead (which is around the corner and often comes up in searches if you select Marriott Buckhead, rather than this place). Still a great location, like the JW, but the Buckhead area has lots of shops and restaurants within walking distance. We enjoyed the MClub and thought the room was furnished nicely and everything worked. Staff was friendly, and good value all around TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Nice staffs

Nov 10th, 2019

It is my first time to stay at this hotel. I am amazed by the staffs at the front desk. When I checked in, they clearly outlined what/when perks I can get. They also offered “green choice” to get additional points. This hotel delivers extra customer care. The room has an air purity system and the water in the shower is also purified. I didn’t recall to see this at other Marriott hotels or other chain hotels. The hotel is close to the train station which goes to the airport. Though I didn’t try it, it sounds like a great solution to break through the Atlanta traffic jam. There is a big shopping mall on the other side of the street. The suggestions for the hotel to further improve are 1) the printers at the M Club and business centers are not working. Staff at the M Club didn’t know what is wrong with the printer; 2) it is a little bit early to close the food services at the club by 8 pm, 3) the room doesn’t have a bottle of conditioner and 4) the coffee caps at the M Club have coffee stains on. I don’t think they were used before, but it is not pleasant to see they are not clean. As other people mentioned, there is a fancy Starbucks machine but it is not working. That is basically true based on my experience. It can only brew two basic types of coffee and no specialty coffee like latte etc. If you push the chai latte button, it only comes out water. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great stay

Oct 22nd, 2019

Hotel is in a safe area, walked 6.92 miles one day to a lot of shops and restaurants. The parking is convenient with in /out with your room card and covered walkway to hotel. Felt safe in parking garage. There was always someone at the door to help you as you came in and out of the hotel. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Not the best place we have stayed.

Sep 30th, 2019

The staff was very pleasant from the front desk to everyone else. The hotel though when you walk in smells like something is wrong the A/C and is probably nearly 80 degrees everywhere on the first floor. What is wrong with this probelm? The worst part though is the first night we were there our car was broken into and the rear door window was broken. After waiting for the parking service to get a replacement window put in and they never showed up we had to then leave the next day with no window to drive home. The hotel management was indifferent to the problem and did nothing to help out. There were no cameras in the garage and the garage was totally unsecured. Poor service and no security lousy combination. Two days later and still trying to get the window fixed. Can't get the hotel manager to even call back. Guess the answer is don't stay here unlrdd you want to find out what poor customer service is about. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Location location location

Sep 23rd, 2019

This Marriott is a convention center and the rooms do need some updating. It has a fantastic location. The beds were comfortable. My daughter and I were traveling alone and felt very safe. We were on the fourth floor where the convention center is and there was a lot of noise in the hallway the walls seem to be very thin. They definitely need some additional help at the valet. We had to wait each time we came and went. Overall good stay. TRIPADVISOR.COM USER 

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