Atton Brickell Miami

1500 SW 1st Ave | Miami, FL 33129-1115  [SEE MAP]Miami, FL  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 3

Terrible service, extremely nice hotel

Jan 11th, 2021

When booking, I found this hotel to be cheaper than nearby 3 star properties. I was pleasantly surprised to find how nice the hotel looked - really modern and clean. But the service is pretty bad! I think it's the rudenessthat makes it untenable. Yes, there is a sound of a train moving occasionally but I was recommending it quite highly to my friends until I repeatedly faced rude responses. Positives - hotel lobby is nice, bed and bathroom is clean and looks very modern. Negatives - service (phones barely get answered when one calls, several people were rude or indifferent when something is asked) Juan was really sweet and helpful when I wanted to take a printout. So, right now just asked for some water and was asked to pay $3.50 and buy it quite rudely. Don't mind paying but it's the way it's being told. I think he is the senior person at the hotel as well, couldn't get his name. When I came to write the review happened to notice that someone else experienced the same treatment. Hotel's hard product is awesome but if they don't work on the soft aspects like customer service, one may not want to return to this hotel. I definitely don't. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Nice Property - Bad Train Noise Issue

Dec 30th, 2020

Everything about this property is what you would expect from a newer established brand four-star hotel. I take little exception to the rooms, the common areas or the overall experience. In fact, I commend them because they offered limited room service during Covid days. I further commend them for having the decency of leaving coffee machines in the rooms as many hotels including five star level ones do not. The terrible issue guests face at this hotel is noise from Miami’s over ground metro rail system which is directly in front of the hotel. The trains are very loud and the noise comes in abruptly and most annoyingly. It makes getting a good nights sleep even with earplugs rather challenging. It’s too bad they couldn’t do too much to improve their soundproofing. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Ridiculous answer from the hotel supervisor

Dec 25th, 2020

I was in Novotel for Christmas time, the hotel is beautiful and looks brand new, everything was nice, and I understand the restrictions for room service, but stores was closed for holidays, and I ordered a complimentary bottle water in the front desk, the young girl was agree with my order, but the hotel supervisor said NO, because there is only one complimentary bottle water per room!!! Whatttt, this is a ridiculous answer, it’s water and I need take medicine. I guess the hotel look for smart supervisor. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great Stay

Nov 1st, 2020

If you’re looking for a centric place, Novotel is the place. Great pool area and location for scooters. Christian was the best. Welcomed us very professionally and gave us a good rate. Loved the stay coming back. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Amazing Hotel and Excellent Service

Oct 7th, 2020

This is perhaps the best AccorHotel on the US East Coast. I got a nice upgrade as an Accor Platinum member and a delicious breakfast and welcome drinks also included. The rooftop pool is to die for and the bar there makes excellent drinks. The breakfast buffet was extensive and of a very high quality. I would definitely stay here again on another trip to Miami. TRIPADVISOR.COM USER 

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