Auberge Vancouver Hotel

837 West Hastings Street | Vancouver, BC V6C 1B6  [SEE MAP]Vancouver, BC  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 2

Not recommended

Jun 27th, 2020

The hotel in Vancouver is definitely NOT recommended. In the building, floors 2-7 are business and the floors above is a hotel. The poor service started with getting into the hotel. With no porter at the door, you had to push you way through 2 set of large glass doors. With 2 suitcases, this was no fun, especially as I was walking with a cane and and my wife has COPD. Others who came trough the doors had the same problem. Other guests running to help people as the had trouble with the doors. There was a small door on the side that had an auto opening but it was useless. When I checked in, they advised me they discontinued the continental breakfast and they mentioned it wasn't very good anyway.They checked the breakfast list and we weren't on the list. I asked them if we can eat in the hotel and they mentioned the restaurant was only for "club" members. We had to leave the hotel to eat breakfast. My wife with COPD wasn't impressed as she had trouble walking half a block. This was one reason I picked the hotel because we didn't have to leave to have breakfast All the tours we were on, we were picked up at the hotel door. The second night there was a fire alarm at 1:30AM. We had to walk down from the 10th floor. The next day the rumor was that it was a false alarm from the restaurant. The issue I have is that there was not even a comment from the hotel about the false alarm. Like nothing happened.Other hotels we would at least get a letter of apology and explanation from the hotel management When we left the hotel, they mentioned they would help us get to the ship, especially with my back problem and my wife's COPD. Their only help was to call a cab. People on the street had to help us with the luggage. The hotel is rated very high but if you look at the questions, they only ask about the rooms, noting more. If they did, they would be rated a 1 or 2. I will post this on other travel sites as this hotel is very over rated and not recommended. They were busy because of their location, nothing more. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5


Mar 9th, 2020

I love this hotel so much! The view from my room was absolutely stunning!! So stunning that I spent extra time in my room instead of staying out longer!! The room was clean and bright and just wonderful. The front desk staff was cheerful and helpful. I can't say enough good things about this hotel! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Fantastic hotel!

Jan 12th, 2020

We had a magnificent (and quiet) room with a separate bedroom. The living room sofa opened up into a queen sleeper that was more comfortable than any bed I've slept in! I was shocked. The views were great and we could see the cruise ship we were going to be boarding the next day. We were central to everything (walking) and later went to dinner at a small place that resembled Sam Malone's Bar on Cheers. I'll review that later. People were so friendly and helpful. The hotel even had umbrellas for us to use. Everything we needed was in that hotel! The price was less than I pay for a standard hotel room at the So. California beach!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Pre cruise

Jan 7th, 2020

Wonderful experience. The staff was helpful in everyway. Transported our luggage to port. Expdited our movement thru customs, My room was not that large. It was very clean and comforable. Had a corner room and the view was beautiful. Would always consider Auberge properties TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Don't Bother

Dec 20th, 2019

This hotel has changed. The rooms now only have showers, the floors are laminate, not carpet, and they no longer provide a continental breakfast. It now appears to be a tourist hotel designed for easy maintenance and cleaning. TRIPADVISOR.COM USER 

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