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at the BWI Airport Marriott
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Sep 8th, 2020
Stayed here one night after a late flight into BWI- very welcoming from the moment we arrived. Things in the lobby were shutting down which was a disappointment- but I think it was around 11:00- would have been nice though to have the bar area stay open for some late night relaxing after long flight. Wonderful indoor pool- you gotta see it, even if you don't want to take a swim. Beds very comfortable and room very clean. Would definitely stay here again. TRIPADVISOR.COM USER
A few employees left a bad impression
Sep 5th, 2020
I have decreased my rating from earlier this year due to a few employees' performance and attitude during the stay. The property is still nice and well maintained, but one front staff worker was so unpleasant. I never caught her name because it was as if she always managed to keep her hair over her name tag. They also increased my room rate on the last night of the stay when I had booked a lower rate at Marriott.com. It appears they might have lost some of their best employees during the COVID travel slowdown and that is too bad. They also seem to no longer value their most loyal members. No mention of loyalty upon check in, no difference between those who stay a hundred nights at Marriotts and those who stay one or two night - also too bad. TRIPADVISOR.COM USER
Always a great stay!
Mar 6th, 2020
I’m a huge Marriott fan and was not disappointed with this property. Very nice personnel and clean and updated rooms. Easy access to the airport with their shuttle service. There’s a full bar and a Champions restaurant on the premises. Definitely recommend. TRIPADVISOR.COM USER
Feb 25th, 2020
Very positive experience. 2 dining option inside, a cocktail bar, a nice and quite swimming pool in the basement. Friendly receptionists and rooms good size / condition. Very positive experience indeed. Suggested for a short stay TRIPADVISOR.COM USER
Hilton @ BWI
Feb 13th, 2020
Kawan was a great help to me today (2/13/20). I needed a place stay and she went so far out of her way to find a room for me. She had provided other local options to stay at first, but about 30 minutes later she showed up with a smile on her face and told me she had found an extra room for me. The Hilton was full but she managed to work it out for a pcle for me to stay tonight. Hats off to here..I wish we had more "customer service-minded" people like Kawan! TRIPADVISOR.COM USER
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