B Resort & Spa

1905 Hotel Plaza Blvd | Orlando, FL 32830-8438  [SEE MAP]Orlando, FL  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 2

Disappointed...felt duped

Jul 10th, 2020

Online this hotel looks like a deal. In person, it should be closed for major repairs and renovation. - In the Lobby I slid into a puddle on the floor. I looked up to find a major poorly patched crack that was so big, it started at the ceiling and continued all down the wall. - Our bathroom had mold and mildew not just from uncleanliness but major wear and tear. - The glass shower door was very heavy, it slammed glass on glass (very scary) no buffer. We alerted management. - The bathroom floor flooded every time we showered. Didn’t have enough towels to mop it up. Way too much wrong here. I gave it a 2 because the staff were unbelievably nice. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Horrible and blame you for their mistakes. Marco is the worst owner ever!!

Jul 10th, 2020

DO NOT STAY HERE! Had a horrible experience with very unprofessional management aka Marco. I booked a room online and went straight there because it was past the time check in was available. I was assigned a room and a bed and went straight there showered and went to bed. Then about 2 hours later someone from the front desk knocked on my door and told me that the manager has been trying to call me on my cell. My phone was on do not disturb so only family and close friends calls will come through because i was asleep! I called back the number and he told me that i was put in the wrong room and blamed me for checking in about 30 minutes after making the reservation and not answering the phone. 1. I’ve booked right before checking in countless times and that was never a problem and should never be a problem. 2. I don’t have to answer a phone call on my cell phone whenever i don’t want to especially if I’m asleep, even if i was awake i wouldn’t have answered because it was a Arizona phone number so i would have assumed it was a telemarketer. Also there was a phone in the room and it was 5pm so there was no reason not to call that phone unless this hotel is so unmaintained the phones do not work. I received no apology and was given all the blame. The entire time i talked on the phone with Marco he kept trying to make it my fault. DO NOT STAY HERE! also the ac doesn’t reach 3 out of the 4 beds and the bathrooms were DISGUSTING! Horrible experience, after walking around for hours in the amusement parks i was forced to carry all my luggage back out of my ASSIGNED room back to the lobby and back up to a even further room. If the manager was apologetic at least i would not be writing this, but for the manager to be rude and blame me, i feel no other choice. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Do not stay here!

Jun 27th, 2020

We stayed here a few years ago after the remodel and had a great time. Decided to come back for a break from life in “covid-19” world and boy do I regret it. They said masks would be required as they currently are in Orange County, and many other guests were in common areas without masks. They said temperatures would be taken upon check in, they were not. To top it off, the entire hotel smelt like marijuana. I’m talking the lobby, the elevators, the hallways, the entire pool area! We woke up and decided to sit by the pool early, to which other guests came outside and just began smoking. We witnessed a mother pull her son out of the pool to speak to management who essentially responded “maybe they have a medical card”. I’m currently 9 weeks pregnant, and was disgusted by the smell that filled the entire resort except for our room. I’m disappointed and quite honestly disturbed that this is considered a “Disney neighborhood hotel”, and will never return. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Nice hotel!

Jun 20th, 2020

We loved the pool. Very big and great water temp. My kids loved the arcade. Very friendly staff. The only problem was I didn't feel like the air conditioner cooled off the room. We entered the room at 75 degrees and turned down the temp to 71, it only cooled it off to 74 degrees the rest of the time. Very close to Disney Springs! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great Stay and Staff! Ellie is great!

Jun 14th, 2020

The front staff is great! They were so helpful, especially Ellie! She was GREAT!! We went during COVID19 so a lot of the amenities were unavailable. There wasn't anything they couldn't do for us. They gave us towels, water, and everything we needed. I needed to extend my stay by one night at the last minute. Ellie was able to keep me in my same room and she made it so easy for me. I was going through a lot and under a lot of stress. She helped me get through everything and was WONDERFUL! TRIPADVISOR.COM USER 

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