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at the Bacolet Beach Club
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Jan 4th, 2021
Service at the hotel was good, they changed our room because of poor internet quality. The beds are very firm and just our backs but otherwise room was okay. Restaurant service was very poor, got all our meals elsewhere. TRIPADVISOR.COM USER
Nov 30th, 2020
My hubby and I recently took a mini-vacation and choose Barcolet Beach Club for our stay. It was one of the best decisions we made, as the hotel was full of unexpected surprises, amazing lush scenery, and impeccable service. We received a complimentary room upgrade, which was very large, clean, and comfortable, with an amazing view. The WiFi connection was excellent and consistent throughout the hotel. The location was nothing short of beautiful, with a mini bamboo cathedral over an idyllic walkway, which made for a very romantic setting when we strolled to our meals every day. Meals were hearty delicious and filling. Housekeeping was on point, and we noticed the constant sanitizing being undertaken during the day, by the housekeeping staff. We would like to say special thanks to the following individuals they are worth an honorable mention for their stellar service. To your reservation team, and to Renee whose display of tact and professionalism was truly appreciated. Renee your intervention regarding the dinner mix-up was excellently handled and it was a perfect example of customer-centric service. To Natalie and Hector, thank you for your assistance and provision of information, I would also like to commend you on your fantastic command of the English language. To the entire team at BBC we extend our heartiest gratitude to you for making our stay comfortable, enjoyable, and hassle-free. We look forward to returning. We highly recommended Barcolet Beach Resort TRIPADVISOR.COM USER
More than what we expected
Nov 22nd, 2020
Hotel is truly a gem, beautiful architecture, huge clean and spacious room, great food and ambiance.Service was exceptional. Dined at Cafe Harvana where the food was delicious. Due to corvid, we basically had most of the hotel to ourselves. We really want to recognize the great service we recieved from Natalie, Hector and the housekeeping ladies, and the ladies at the reception desk whose names we did not get,special thanks to Renee on the reservation team who truly made our stay comfortable and enjoyable. We will definitely return again.We highly recommended Bacolet Beach Club, unable to load photos due to the 5 MB criteria. TRIPADVISOR.COM USER
DO NOT RECOMMEND!!!!
Oct 21st, 2020
I wish I could give this zero stars. This place is RUN DOWN!!! For the price definitely NOT worth it! Grass all over the property unkept!... 3 pools were given access to , one was green and dirty!! , GARBAGE!!! Around the pool area. The wifi keeps buffering, the food sucks!!!.. the pancakes were tough as dumplins!, baked beans SALTY, eggs smelt fresh(didn't eat it) some of the Bacon was served UNCOOKED !! The staff can barely speak English mostly phillipinos,and what looks like Spanish STAFF, Saw one local staff at checking in (No discrimination ) BUT THEY WERE NOT genuinely friendly.. door to the balcony doesn't lock that was a concern... we had to ask for fresh towels given our stay was over 2 nights. We were the only people staying at this resort so making our stay a good one was supposed to be on the top burner given Covid. Plastic cups instead of glasses , dingy robes it's one of the worst I've experienced. WILL NOT RECOMMEND!!!! TRIPADVISOR.COM USER
Great room with a beautiful sea view
Jul 3rd, 2020
Nice hotel with access to a private beach, good starting point for trips around the island. Room with a sea view, large and comfortable- thank you. You can easily walk to the center of Scarborough about 2km. TRIPADVISOR.COM USER
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