Bahia Mar Fort Lauderdale Beach- a DoubleTree by Hilton Hotel

801 Seabreeze Blvd | Fort Lauderdale, FL 33316-1629  [SEE MAP]Fort Lauderdale, FL  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 2

Moldy Rooms

Aug 19th, 2019

The two rooms I was given were in the older section of the hotel. The rooms were clean but smelled very moldy. One was much worse that the other. Since we had our grandkids, we didn't go through the trouble to seek out new rooms since we wanted rooms adjacent. Bad rooms. Has been a long time that I stayed in one as bad TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great stay

Aug 19th, 2019

Overall i had a great stay at this hotel. I have to say that my favorite part was the amazing bar staff at waves and high tide. They were all absolutely amazing and made my stay very enjoyable, especially Janet. I definitely recommend staying at this hotel. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Refund promised, never received.

Aug 16th, 2019

I can not express how disappointed I was with this hotel. What it was supposed to be our end of summer "dream" stay-cation, was a NIGHTMARE! We had a voucher for a FREE 2 night stay, which by the way, took forever to be able to redeem as every time we called to make reservations "the person that could help you is not in, can you call tomorrow?" over 2 weeks on this plan. We had our reservation for last Friday 8/9/19 - Sunday 8/11/19. After check in, only 1/3 elevators was working. Imagine a full hotel with only ONE elevator working. 16 floors with only ONE elevator.. do you own math! HORRIBLE! Then I went to check my bank account, they have charged my bank account over $300 on top of the $100 that were suppose to charge to "accidents". We, immediately contacted the front desk and they assured us, charges were reversed and everything was taken care off. Saturday, after no credits on our bank account were made, my husband went to speak to Front manager - Mr. Joseph. We explained that due to their mistake, we were now without money to pay for food (4 guests) and to return home. He apologized and asked my husband to have lunch at the restaurant, that he will credit our account to take care of the inconvenience. We did that... what happen? Credit was NEVER posted, now an additional charge was posted towards our account. Before checking out, we asked to speak with front manager and she contacted Mr. Joseph and he admitted that he forgot to apply credit. Long story short, had to asked family members to back us up and gave them 3 days to release the charges towards our bank account. Guess what? ...Instead, we were CHARGED! Never refunded. We contacted our bank account and they said, refund were never made. Mr. Joseph sent us an email to "proof" the account was on $0.00. Of course it was on $0.00 if we were charged for everything. We were assured, money was going to be credited back on he same day and still nothing was done. If you are planning to stay here, please be on top of your game, don't get screwed like we did. I'm expecting my over $500 returned within the next couple of days or I will be contacting my bank for fraudulent charges. I work on the Customer service industry and it was very hard for me to write this review, because I know how important are the reviews, but something MUST be done. This is unacceptable. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Power Outage.. No refund

Aug 14th, 2019

Total power outage happened when we checked in on July 6, 2019 and went to July 7, 2019. No electricity and no water = no baths, the hotel was boiling hot and no use of restrooms. The company promised a refund on that day but no refunds ever arrived. Called numerous time but until now nothing happened. Also, trying calling their landline and no one will answer except if you press reservations who in my situation said can not help me with the refund. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Just okay

Aug 13th, 2019

Nice hotel which is very close to the Ports for the cruise ships. Arrived quite late at almost 12 noon and check in was easy. We were treated to some warm cookies and then handed over water which they said was available anytime we wanted. Drinking water is not provided on the rooms. Has a somewhat picturesque look but a bit dated though. Elevators looked like they needed help to move and had an awkward smell. Rooms were well sized but didn’t have a refrigerator. Breakfast was good. Not so many options but enough to get by. If you are spending a short time here, I will say it is perfect but if you plan to stay in Fort Lauderdale for a while, it doesn’t have much to offer. TRIPADVISOR.COM USER 

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