Baker's Cay Resort Key Largo, Curio Collection by Hilton

97000 Overseas Hwy | Key Largo, FL 33037-2210  [SEE MAP]Key Largo, FL  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Perfect place to relax

Sep 16th, 2019

Great customer service Excellent food Great prices Royal treatment I was there for 3 days with my family. We enjoyed the marshmallows and the live music. The rooms were clean and the bed soft and nice. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Lack of staff/training

Sep 16th, 2019

The place and staff are very nice, but, There is a lot of miscommunication between employees. Example: we ask where was the yoga class. In the front desk they said one place and in the beach hut they said another place. We ended finding out by ourselves the place, arriving late. Bikes are terrible. Bikes are designed so you never want to ride them again. Heavy as a truck. That’s why nobody used them. Staff is very inexperienced, they need training. Some little details that you can note. No their fault, management is not doing their job regarding training their people. Restaurant’s restrooms are very dirty, cleaned once a day if lucky. There is a shortage of cleaning staff. There is always a waiting line at the front desk. Restaurant staff (not everyone) are very nice but need more training (again). The host from Calusa very inexperienced. The fire alarm went on at 2am on Saturday. When we asked about what happened the next day, the manager (a guy) at the front desk only said “is not our fault, is not our fault” “we don’t have control of it”. Excuses and only excuses. Is a big hotel chain, they could easily reward the guest with some Hilton points or a free breakfast for the inconvenience. They have to change management and train their employees. Is not a cheap hotel and you are not receiving the service you supposed to. This hotel is overrated. I think people who writers reviews suffer from Choice-supportive bias. We are from Miami that always go to the keys to try new hotels. We definitely will not comeback to the Bakers. (The valet kid, Terrance or whatever the name, very nice. He gave us a tour and everything) TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Stop over on the way to key west

Sep 16th, 2019

Excellent. Beyond fantastic stay. Headed to key west for a weekend getaway and stop here in the way. Great remodel. Staff was excellent, very polite, and very accommodating. Room was very clean ready when we came in and able to do late check out to enjoy the water and water toys (for free!!). Didn’t fish, but you can for free. Definitely coming back. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Fell in Love,,

Sep 16th, 2019

The design of this hotel is gorgeous, it is decorated beautifully. All details are spectacular. This place has it all! Hotel has lots of amenities: 2 restaurants, 2 bars, 2 beaches (with a lot of kinds of water sports), two swim pools with waterfall and jacuzzi, bikes, library, game room, gym and many more. Complimentary glass of champagne every evening on the beach. The staff is great. Front desk is very welcoming. Rachelle who checked us in – thank you for accommodation with a great view. Night staff Aundrey Blake and Roberto – so cool, we had a great conversation in the middle of the night. Front Desk manager Rana she was very friendly and ready to solve any problems that arose. Housekeeping staff is very kind ,, Waiter Marjorie was so sweet and very nice to us in Rock restaurant on the beach,, Thanks everyone for your hospitality,, I will definitely come back to this fantastic place,, TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

So glad I stayed here!

Sep 12th, 2019

Pool and beach are the best in all the keys! Rooms are clean and darling. The drinks at the bar are expensive but superb! Love the late checkout option! Love they have an adult pool. So glad I tried the paddleboard!! TRIPADVISOR.COM USER 

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