Bal Harbour Quarzo Boutique Hotel

290 Bal Bay Dr | Bal Harbour, FL 33154-1372  [SEE MAP]Bal Harbour, FL  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 4

Relaxing, pleasant stay with friendly staff!

Jul 31st, 2019

This trip was very relaxing… hotel nestled away on the bay in a quiet area which was exactly what we needed! Would probably stay here again. Beach walking distance, shops and restaurants close by. Great spot for what we wanted to do on our vacation. The pool and pool area could use updates and better maintenance. Thank you! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Clean, lots of space, comfortable

Jul 28th, 2019

I stayed here for 3 nights last week in room 206 which was a one bedroom. I found the kitchen well equipped, the place was super clean and Fritz at the front desk was very helpful. Our TV worked just fine. I'm a bit confused by the bad reviews. It seems like we stayed at a completely different place. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

“Luxury” hotel with no ice, vending & $30/night deposit, STAY AWAY!

Jul 21st, 2019

THE ROOM - 109c: Bathroom vanity was so small we didn’t have any room to put our toiletries. We used the kitchen area to brush our teeth! However, directly across from the bathroom was a 5x7 foot room that was totally empty! No shelves, nothing! After entering the room with the luggage trolley I noticed a 4x6 inch hole in the drywall, b/c the door stop at the bottom was missing! I immediately took a picture to the front desk so I wouldn’t be charged. We pulled up the comforter on the bed and noticed an ink stain, another photo to the front desk, why does a guest have to do this? No cable TV, just sling tv, which took 45 minutes to figure out. THE OUTSIDE: Went to the pool and noticed sand and grass clippings along with a crack all around the inside perimeter and a section of tiles that were literally falling off into water. The cute little cabanas had a mattress with pillows. They were soaking wet and dirty. Grass was growing in along edges. No handicapped excess to the back! CHECKOUT: We checked out at 11:30 am and stopped to have lunch before getting on I-75 back to Naples, Fl. at 2:00. I left our toiletry bag behind, my bad. I received a phone call from my mother in law, who arranged our stay, at 3:00 to inform us about this. The hotel didn’t call b/c they never got my cell # to call me! When housekeeping found the bag and they called me immediately I could have retrieved it before we left! I had to spend 90 minutes at Fed Ex to open an account and send a shipping label for a mere $13! Finally after receiving an email with a picture of the package with the shipping label and a message stating that it was ready to be picked up, so I started to track the bag, only to find out the # was invalid! I was NOT told that I was responsible for scheduling a pick up. The manager Christopher was kind enough to have it picked. We received the package 11 days after checking out, in the meantime I spent over $250 to replace the items, again my bad. I’m now trying to get the 2 days reimbursed for my mother in law who feels terrible for booking the stay. They did take off the $20/night for parking. I have never had a crazier experience in my life! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Bal Harbour with no TV

Jul 15th, 2019

We went for two nights to this property booked 212C. There were 2 bedrooms and bathrooms, a very modern and spacious room. Basic TV and cable did not work in our unit for the 2 nights. The operation manager Christopher was not able to help us, and after a week from when I stayed I am still expecting Claudia (the hotel manager) to give me a call back and give me a valid explanation for not having basic TV. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Stay inside

Apr 22nd, 2019

Stayed with family (2 kids 7 and 10). This place is not properly maintained. Very disappointing. A rip off when considering price. Internet almost zero. Sejour en famille avec enfants de 7 et 10 ans. Tres mal entretenu. Tres bas debit internet. Pics speak for themselves TRIPADVISOR.COM USER 

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