Banana Bay Resort and Marina

2319 N Roosevelt Blvd | Key West, FL 33040-3835  [SEE MAP]Key West, FL  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 1

No Hotel

Nov 12th, 2019

Wow, not sure who is at fault. I booked 6 months ago, show up with my husband to find no hotel. The area was a construction site. This was during the busiest time of fantasy fest, where hotels were hard to find and price gauging had begun. I called The number on my confirmation, horrible guy who kept saying they had nothing to do with it and he was no help. Called Trip Advisor, who then passes the buck saying it’s not them. The ordeal was a nightmare. Friends beware, Trip Advisor may not be what we think. I really thought besides getting my refund, one of these companies would have taken responsibility and compensated us. What an ordeal. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Heavenly!

Aug 6th, 2019

My wife and I felt like we were in the Bahamas. We laughed to tears after watching an egret-like bird sneak up on bragging fisherman and gobbled up large fish after large fish from their overflowing ice box while they loudly exchanged fishy stories! Crystal clear water, Caribbean architecture and décor. This was around 1999, which is a date not listed as an option. We dream of returning. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

A dream of a hotel

May 2nd, 2019

This hotel is absolutely a dream when you get to Key West. It is nice with a fabulous room, interior like Hemingway and a really friendly owner. Within walking distance of nice restaurants and supermarkets. The historic trolley bus stop is also just a short walk away. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Sorry, we don't offer that.....

Dec 13th, 2018

Oh dear, where to begin..... When my wife and I go to the Keys we ordinarily stay at the time share we own in Islamorada. But, thanks to Hurricane Irma, our resort has been under construction since the storm and we haven't been able to use it. That brought us to seek another form of lodging for a much needed trip to the Keys. My lovely wife is a very good discount travel shopper and always finds deals. In this case she set and cancelled 3 different reservations until she found Banana Bay as cheaper than all of them and the dates got locked in. We now know why they were the cheapest price out there. The website listed a lot of wonderful amenities that we would enjoy using during our week long stay in Key West. Pool, hot tub, beach front hammock and lounge chairs, Tiki Bar, Continental Breakfast, free WiFi and cable TV. Our room would also have a small kitchenette with a microwave, small fridge, Coffee Maker and Sink. The Resort was only minutes to Deval Street and convenient to shopping. Perfect. Now we realize that Hurricanes do what they do, we also realize it was 2 years ago this storm hit. It looks as if zero effort was made to clean the place up and make it look presentable. That being said, here's what we enjoyed for a whole week: -First off, there is no clear "Enter Here" sign for getting into the lobby or clear indication as to wear to park when you first arrive to check in. I ended up parking on a side street I thought was the driveway entrance. Nasty looks and beeping horns soon had me understanding I was not parked in the right place. -Nearly every Palm tree on the property was cut down, leaving stumps and trashy looking landscaping (you can't really call it that) everywhere. -The "Beach" area was just a small area along the Gulf waters with a coral edge, no lounge chairs or hammock nearby. -I attempted to log onto the Banana Bay WiFi, no documentation in the room for the password so I called the front desk and it went like this. "Front Desk" "Yes, Hi. Could you give me the Wifi password please?" "We don't have wifi" "The Website says we get free Wifi" "We S do free wifi anymore" -We were looking for something to snack on and thought we'd go to the Tiki bar. It was 10 PM and I looked over to the Tiki Bar from my balcony only to see that it was closed. We call the front desk....."What time is the Tiki Bar open until?"..... "We don't do the Tiki Bar anymore"...."Your website says you do"..... "It's wrong, we don't have any control over that". -The Next morning we decided to go down for the advertised "Continental Breakfast". We went to the front desk and asked "So where is the breakfast being served?"......"We don't have that anymore".... "Your website says you do."...... "We have no control over that. -Day 2 brought us an investation of teeny tiny ants all over the bathroom counter and kitchen counter. -Day 4.... after a day in town, snorkling, boating and kayaking we return to our room only to discover the Key cards wouldn't work. I had to walk to the front desk to get new ones. -Day 5..... After a long day of driving and scootering around, hitting the beach, sightseeing, attractions and shopping, we returned to the room at 9 p.m.... once again, our key cards don't work. I walk to the front desk and drop the keys in front of the oriental man behind the counter. "They don't work again".... "Hmm... that's odd. Are you putting the key cards near your cell phone?"...... "Yes... the same cargo pocket"... "That's why then"..... "Ah, you should have told me this when we first got the key cards and we could have avoided this whole thing".... "We never think to mention it" -No elevator to second floor -Grounds around the building made me feel like I was staying in some unsafe urban area. - Horrible building lighting outside in vestibule area. - Another guest told us to not use the pool because the Gulls, Cranes and Ducks were using it for their own personal lake. I later saw it with my own eyes. - Another guest told us to not use the Hot Tub because it was dirty and smelled funny. -The flat screen TV was great, but rather than put it on a table or dresser, it was put inside a cabinet too small for the TV and on an angle. I had to pull the TV out enough to turn it a bit so it was visible on the right side. -The balcony light has no on/off switch. This thing is like a beacon that shines in the room ALL NIGHT LONG. The shutters on the window were broken and they let in a lot of that light. -No drain plugs in the bath sink or bath tub. -You needed to use two hands to turn on the tub. -The outlet behind the sofa did not work. - The outlet by the coffee maker was loose in the wall and made it sketchy when plugging something in. I will say one good thing about the place is that the mattress and pillows were very comfortable and I slept well every night as long as I covered my eyes to keep the light out. We later learned when we were checking out that the whole place will be closed soon and will be closed for a long, long time as they are remodeling and repairing the whole place. I think the owners of the place should have made that call a long time ago. Once our timeshare is back open (Spring 2019) we'll be going there and we can't wait. As for Banana Bay Resort..... well.... I obviously can't say much good about it now, but hopefully, the owners will see the err of their ways and really clean this place up both in appearance and operation. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Run down and terrible service

Nov 30th, 2018

I stayed here for work twice and the second time was even worse than the first. There was no light outside the door of my room and after 5 days and several calls to the front desk, nothing was done. They didn't clean the room everyday and the staff do not speak to the guests. The toilet leaked water into the room all night and the fire alarm chirped most of the day. Finally, the Wi-Fi didn't work either time, which is really important when you travel for work. The only redeeming qualities would be the size of the room (quite large), the pull out sofa, and the microwave in the room. TRIPADVISOR.COM USER 

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