Barceló Emperatriz

Calle de Lopez de Hoyos, 4 | Madrid, Madrid 28006  [SEE MAP]Madrid, Madrid  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 4

Nice Hotel.

Jul 13th, 2019

The hotel is gorgeous and the staff is very helpful. My only issue was poor air conditioning in the room. If it’s 95 degrees Fahrenheit outside in Madrid and room AC is not good, it’s unpleasant. The hotel must fix this if they want to continue to have strong reviews. Madrid is a warm city. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

simple wow!!

Jul 10th, 2019

This was our last 2 days in Spain, after a long 3 weeks trip that included 10 days in a caravan That being said, the hotel was simply amazing, the service outstanding!! The hotel staff was super nice, and the comfort of the room, beds, shower… really nice Their lobby is spacious and they always have treats for the guests (popcorn, candy…) TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent.

Jul 3rd, 2019

This is a fabulous hotel. Nestle in a great neighborhood (very closed to the US Embassy and across from the Embassy of Portugal) and in walking distance to shopping and restaurants. Attention to details was amazing, they provided all the amenities you might need while visiting the city of Madrid, including "straw hats" so you don't have to worry if you forgot to pack one. The rooms are very spacious and confortable. Breakfast was fantastic, great selection of food to choose from but not overwhelming, very friendly staff. The hotel will give you to use a "personal hotspot" so you can have "WiFi" while visiting Madrid, that was very useful and our teens loved it and so did we. They don't have parking on site, but if you want your car they will have it ready for you in 15 minutes which was not a problem at all.They are family friendly which is important for us tho we have teens not young ones. The hotel is located in a very pretty and quiet street. We stayed twice at this hotel while visiting Spain, and we loved it. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

True 5 star gem in excellent location

Jul 1st, 2019

From the first moment when we were greeted immediately with pleasant helpful bellman and concierge. Reception was absolutely lovely! And this was in the early morning hours when a group of 50 was checking out at the exact same time! Each and every staff member made us feel like we were their most cherished guests. In the most horrible heat of 101F, we were greeted with the most gorgeous fresh purple and green orchid arrangements In the lobby- then served water and espresso while we rested and arranged our luggage storage. Then when we returned from our walk sightseeing- we were greeted again with such lovely surprise straw hats in an exceptionally appointed room. Top notch contemporary design clean clean lines- huge carrera marble walls in bathroom! Along with having our luggage in our rooms having sets of robes, treats, and hats for each one of us made us feel like we were at home. I loved the bath scrub! Thank you! There are amazing restaurants, shopping, bars, and desserts all walking distance in neighborhood. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great stay

Jul 1st, 2019

I had a great stay at this hotel. The rooms were extremely big comparing to other hotel rooms in Europe. The location of the hotel was also convenient since there were many restaurants around it. I did not try the breakfast buffet because I wanted to try the local food but the buffet food looked nice on the internet. However, I wish the hotel internet was a bit better because I kept disconnecting from the wifi about every 5 mins. Despite this, everything else was great! I would recommend to come here if you want to stay at Madrid. TRIPADVISOR.COM USER