Barceló Emperatriz

Calle de Lopez de Hoyos, 4 | Madrid, M 28006  [SEE MAP]Madrid, M  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 5

Chic accommodations in Madrid

Apr 6th, 2020

This magnificent hotel was “home” for my wife and I in Madrid during our journey through Spain. From the moment we entered the modern lobby with the friendly, welcoming staff, we felt right at home. Our check-in went smoothly and we headed up to our room—507. The lighting throughout the hotel creates a great ambience and this includes the lighting in the hallways. Our room was comfortable with a surprisingly generous amount of closet space. The bed was extremely comfortable, one of the most comfortable I have experienced in a hotel recently. The bathroom was spacious and spotlessly clean. I was very impressed with the housekeeping staff who not only provided the excellent daily housekeeping in our room, but also provided a nightly turn down service complete with the chocolate on the pillow. After our daily journeys, we were able to enjoy sitting in the lounge off of the lobby. The hotel also provided complimentary popcorn and tasty marshmallow sticks for guests. This was a nice snack before our dinners while in Madrid. This is a great hotel to stay at in Madrid. It was within walking distance of restaurants, cafes, a local train station and some cultural sites. My wife and I were very pleased with this excellent property and its outstanding staff. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Excellent hotel

Mar 29th, 2020

Excellent hotel, get the breakfast it’s totally worth it. Rooms are nice too.staff is good and it’s well located. We had a small misunderstanding during our stay and the hotel staff resolved it instantly. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

4 night stay

Mar 9th, 2020

Nice little hotel. Clean and comfortable. Bathrooms are very nice. King size bed. Rooms are clean but a little small. Breakfast is far too expensive at €27 pp. Little bar in reception is nice also. A little bit strange that there is a strip club next door but you would barely notice.. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Modern hotel with great staff

Mar 1st, 2020

Hotel is well located, about 1/2 hour walk (head south) to the Prado and a maybe 10 minute walk to nice shopping areas. Forgot to request early check in, arrived around 7 am and the reception staff was very kind and able to find a room for me - was so grateful after a long, sleepless flight. Throughout my stay, everyone on the staff that I encountered was incredibly kind and helpful. The room was on the smaller side, a bit oddly shaped, almost like a triangle? Also quite dark, one small window that looked out onto buildings that were fairly close, so needed to keep the curtains closed most of the time and there wasn't much bright lighting in the room. The bath was large and bright - with separate shower and toilet stalls in addition to tub. The shower had a great rainfall showerhead in the ceiling along with hand held fixture. They provide evening turndown service with a chocolate. There is complementary bottled water and kettle with coffee and tea in the room, though surprised the coffee was packets of instant coffee (get your coffee at breakfast where it is good). The breakfast generally is very good - buffet with a number of options (including churros with warm chocolate sauce, yogurt, fruit, cold cuts and cheese, breads, fruit juices/smoothies) along with custom options (eggs benedict - though the sauce was different and thinner than traditional hollandaise, omelet with choice of additions, scrambled, french toast). One morning I was up and about before the fulll breakfast started (its an hour later start on the weekend) and they had coffee, tea and small pastries in the lobby. Did not check out or use the gym facilities but have heard from fellow travelers that it is good. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Just perfect!

Mar 1st, 2020

I stayed at this hotel for one night and really enjoyed my stay. The reception staff is very kind, especially Blanca who is extremely welcoming, helpful and has a strong attention to detail. She really went the extra mile. The rooms are clean and very well equipped; everything is made very conveniently, ie switch inside the room to request to make your room or to not disturb and automatic lights in the corridor. The breakfast was super tasty with a lot of choice, even some à la carte omelettes or pancakes. I hope to be back soon! TRIPADVISOR.COM USER 

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