Barceló Mexico Reforma

Avenida Paseo de La Reforma 1 Col. Cuauhtemoc | Mexico City 06030  [SEE MAP]Mexico City  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 5

Great Premium hotel with excellent customer service

Sep 23rd, 2020

I came to CDMX for family business and not for tourist reasons. I have been here dozens of times and studied briefly of one of their fine universities. I was very concern and apprehensive given the current state of the worldwide pandemic. However, I must say this hotel made me feel extremely comfortable and safe. There are stations with hand sanitizer and disinfecting wipes conveniently placed every where. It also felt well ventilated. All the staff wear masks and face shields. Room service is timely and decently flavorful. They go above and beyond to meet your needs. The gym staff are friendly and there is plenty of hand sanitizer and sterilization wipes throughout the gym. It was clean and I felt safe to use it. I also had great service at the bar downstairs as well. The WiFi was strong enough to support my Zoom conference calls during my stay. ( However, this may be because of low occupancy) I’d like to give special recognition to the gentleman responsible for keeping my room clean. I was super apprehensive about cleaning staff entering my room. Gabriel always used his mask and made me feel very comfortable by disinfecting all services daily. He had great attention to detail and my suite was flawless everyday. He was very attentive to working around my schedule when I wanted the room cleaned. This type of service makes me want to make this the only hotel I use when I visit CDMX. I’ve visited CDMX regularly since 2004 and I highly recommend this location. I hope that you support the hard working staff during your visit as they work during this difficult time to make our stay more comfortable. I also want to send a special message to my fellow Americans. Please wear your mask and protect these hard working people as much as they are trying to protect us. It is the ultimate form of respect. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

St. Patrick's Day in CDMX

Jun 5th, 2020

We had a great stay at the Barcelo. The staff spoke english and were super friendly. I'd like to especially mention the two ladies from the Premium Level lounge, Linda and Aileen. They were professional and polite but went out of their way to make sure that we had an excellent stay. We were in Mexico City right before the quarantine began and while everyone was nervous, these ladies took great care of us and made sure we were comfortable and even helped with local information to make our visit memorable. We have already made reservations for next year. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Amazing Stay

Mar 14th, 2020

This is your best choice in Mexico city. Excellent and central location. Staff are so friendly, helpful and very professional. The rooms are super clean, spacious, comfortable and equipped with all you need. The Wifi was strong. The breakfast buffet was so amazing with lots of variety and live cooking table. The facilities available are so amazing, GYM, barbershop, lounge, business centre, outside balconies with nice views and lots more to enjoy in this marvellous hotel. The Mexican and Japanese restaurants in the hotel are serving very delicious dishes. This is a best choice while in Mexico city. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Nice Hotel in good location

Mar 12th, 2020

Stayed in this Hotel in premium level room. Room on 12 floor was nice and most importantly- relatively quiet, no outside noise, only little constant noise from the hall, not too bad, Breakfast downstairs was really good, I did not used the lounge for food, or alcoholic beverages, only for water. Elevators were working very good, never waited too long Staff was very polite and helpful, specially a young lady Esther from check in desk. I did stayed before in Hotels on Zocalo, loved them, but have to admit, if I ever return to Mexico City, I will stay in Barcelo, considering location and quietness. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Fantastic venue for events in a great location

Mar 10th, 2020

Fantastic venue for events in a great location even it is complicated when manifestations at the Monumento a la Revolución happens. Very attentive service. Great catering. Good valet parking not possible to park by your own. TRIPADVISOR.COM USER 

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