Basin Harbor Club

4800 Basin Harbor Road | Vergennes, VT 05491  [SEE MAP]Vergennes, VT  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Nice Vacation Place

Nov 11th, 2019

We drove to Basin Harbor just to see it. Right on Lake Champlain, lake front places to stay, boat docking. Nice community that I could imagine coming for a family vacation. Nice, peaceful, quiet place to spend time with family. If we lived closer, we would consider vacationing here. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Beautiful Place to stay and relax!

Oct 25th, 2019

This was my second week-long trip to this resort. This place was built over a few hundred years so there are some very old buildings, quite a few mid-century era buildings and some newer ones. Lots of little cozy cabins. The view of the harbor and marina is the main attraction! Gorgeous on a fall day. Staff is nice and helpful. Great place to relax. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

We loved Basin Harbor, again!

Oct 22nd, 2019

We were here a few years ago, and given the price we didn't think we would return. However, we received an email flash sale and took advantage of an incredible rate for their final weekend! We stayed in Whitecaps 1, a lakefront one bedroom with an incredible view. Make sure you call to make a reservation vs. reserving online as the agent will help you pick the exact kind of cottage you want. We enjoyed the included breakfast and kayak rentals, as well as the Saturday evening reception on the lawn. We also used the heated pool and it is possible we may have been the last guests to use this in 2019. As an added bonus there was an incredible fireworks display to celebrate the end of the season. This place is a class act. Be sure to sign up for their mailing list to take advantage of last minute deals. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Exterior is gorgeous!

Oct 18th, 2019

I'm only writing my review because in reading the other reviews I continually see the same response from BH - which is if you don't tell us there is a problem we can't fix it while you are here. If we had known of the issue we would have made it ship shape! In my opinion, your job is to do that before guest arrive. THAT IS NOT AN EXCUSE!!! As a guest, arriving for a vacation after a long trip, it is not my duty or my desire to call the front desk and continually ask for light bulbs, cleanliness, soap in the shower dispenser and toilet paper. It is not my duty to kill piles of mosquitoes and some very large spiders in our room during the whole trip. It is not my duty to clean the cobwebs out of the corners of the ceiling above the bed I'm sleeping in! Ugh!! The room was serviced every day but they need a checklist or a higher staff person to check each room after they finish. There is no accountability. You people are in customer service yet each time I called with a request for something as simple as we need light in the bathroom the front desk person had a bored voice and didn't even offer an apology that I had to call. The same with soap and toilet paper. Another guest with us stole the kleenex from the main lodge women's bathroom because she had a cold and none were supplied in her room. When they ran out of toilet paper she resorted to the kleenex box. Are you guys proud of this???? Also we had a waitress at dinner and breakfast that was clearly overworked and not happy about it. This place is spectacular in its beauty on the exterior but the staff and maintenance clearly needs training. We had a great time because our bike tour operators were A Plus! We were out of the room most of the time and only had time to shower or sleep. As this being the case, it would have been nice to not have to make numerous phone calls to the front desk when we could clearly see that our room had been serviced with clean towels and the bed made but SUCH A LACK OF ATTENTION TO DETAIL FOR THE MOST BASIC MUNDANE ITEMS. I understand how you continually repeat that many families come here year after year and they love the place. For those of us only passing through, it is not as impressive in the way it is run and we count too! It is totally impressive in its exterior beauty though. I really hope management takes this honest review and turns this diamond in the rough into the extraordinary place that it is bursting with potential to be. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

A very pleasant place to be

Oct 12th, 2019

This is a large, sparkling complex on Lake Champlain offering a variety of accommodation types, grassy areas, manicured gardens, a pool, restaurants, waterside activities and more. We stayed as a part of a bike tour and I was impressed at the level of customer service at reception. Breakfast was delicious and varied although the level of competence serving the food in the dining room varied widely. Dinner was at Ardelia was quite nice. One very memorable moment was the caring attitude of the massage therapist one evening when I was injured. Her kindness and helpfulness helped me get back on my feet. TRIPADVISOR.COM USER 

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