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at the Baur au Lac
Apr 10th, 2020
A great old hotel with large , comfortable rooms and friendly staff. Located right near Zurich’s main retail street of Bahnhofstrasse walking from this hotel means everything is within easy reach. Can’t pick any faults with this one. TRIPADVISOR.COM USER
Exhilarating Afternoon Tea at Le Halls
Mar 7th, 2020
The Afternoon Tea at the Le Halls, Baur au Lac was extremely refreshing and wonderful. We were supposed to meet our business associates for tea and they chose this enchanting place. It was a relaxing experience . The service is excellent and the cakes and scones are lovely. Their honey is a " must try" because it is harvested from a bee hive in their garden. My special compliment to Ms Antonio who patiently explains the different types of pastries and sandwiches to us. Her cheerfulness and enthusiasm adds more excitement to the afternoon tea . I will definitely do it again the next time I visit Zurich. TRIPADVISOR.COM USER
Mar 5th, 2020
Treat yourself to a stay at Baur au Lac. The hotel is perfectly located on the lake and you can easily walk to countless restaurants and sights. We walked to and from the main train station on a couple of occasions and it's only about 10-15 minutes walk and very scenic. The staff are attentive, the service is excellent and a bit old fashioned (in a GOOD way). We stayed in a junior suite with a balcony overlooking the canal and down toward the lake. Some rooms overlook the hotel's private gardens/park and toward the lake, which must be lovely, too. Our room was beautifully appointed, impeccably clean and spacious. The bathroom in particular felt very luxurious. The minibar is free, which is such a nice touch in a luxury hotel. We had drinks in the restaurant and coffee in the lobby lounge, both were great. We were there in February so the garden lounge was closed, but I can only imagine what an oasis it is in the warmer months. A reason to return, I suppose. If your travels take you to Zurich, do yourself a favor and stay at Baur au Lac for it's location, it's opulent atmosphere and it's excellent service. TRIPADVISOR.COM USER
Great service and great food!
Mar 3rd, 2020
We stayed two nights in Baur au Lac with family. It was a pleasant welcome from the entrance and guided through the room. Nice atmosphere and convenient location. We came back to the hotel very late which the restaurants were closed and we were too tired to go out. We ordered Bolognese pasta with some snacks. This simple dish was so tasty. We had the best Bolognese ever and the children keep on talking about it. Thank you for the experience. We will be back! TRIPADVISOR.COM USER
Room For Improvement...sadly, this hotel is losing its crown
Jan 27th, 2020
The Buar Au Lac is one of those city hotels that is known throughout Switzerland: its position on the lake front, just two hops from the Bahnhofstrasse, is hard to fault. However the service and guest reception has slipped badly. Arriving on 25th, I was greeted by Florence and Nina and we had the standard discussion (which seems to be de rigeur in luxury hotels today),where the receptionists insist they have to pre-authorise CH200.00 per day on my credit card [for "Extras"] and the whole cost of the stay. I explain that my credit card has a limit and will 'block' if more than a certain amount is put through each day. Florence stares glassily at me. I ask her to check how many visits I have made to the hotel and whether I have always paid my account. She agrees that I have visited the hotel 40 times and have always settled my account, but insists 'that hotel rules are hotel rules'. I get so fed-up that I pay for two nights at check-in. The room is one where I have stayed before but there is a funny smell in the bathroom and despite copious requests, the bedding is not arranged as I have asked. There is no espresso machine in the room, the sofa is dirty and one of the lights is out in the wardrobe which means that you have to lug your case from the wardrobe to the hallway in order to see what's in it. On the Sunday, I requested a copy of the Sunday Times which never arrived, and on the Monday, I was presented with a roneoed copy of The Times - even 'tho on my profile, I always have The Financial Times. On the Sunday, all in house restaurants appeared to be booked which was bad form as five star hotels should always keep back some tables for hotel guests. This hotel gets a lot of wear and tear and the rooms are beginning to show that. Despite my 40 visits over the years, I didn't feel valued or appreciated and I just got tired of calling down to reception with the same request. Good things about the hotel: the location is unbeatable and the classical style of the building is refreshing and unique. Double deluxe rooms are spacious but not cheap. Room service is prompt and the menu is wide ranging. Slightly too many middle-easterners from the Gulf States in the summer who all gather on the Terrace and no real personal service from Front Desk staff. Bad things are that hotel reception staff are young and lack training. There seems to be little overall supervision here. It is also difficult to find anything to eat in the hotel, despite the fact that the hotel offers 3 restaurants. Local residents throng the hotel to sample its Lobby Bar afternoon tea [in the winter] and for drinks on its wonderful terrace [in the summer].The 'Baur' should hold back some tables for hotel residents in its lobby lounge - as other hotels of its status do. Ho hum...not so sure that The 'Baur' is where it should be in terms of service or luxury. TRIPADVISOR.COM USER
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