Bay Shores Peninsula Hotel

1800 W Balboa Blvd | Newport Beach, CA 92663-4515  [SEE MAP]Newport Beach, CA  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

Kudos

Dec 28th, 2020

Alan at the front desk went above and beyond for not only myself, but everyone that entered that hotel. I travel a lot for work and have met a lot of kind people that work in customer service at hotels. That said, this was by far the best customer service I have ever received. The rooms were incredibly clean, adorable, and accommodating. There was a large group that stayed throughout the second and third floor and everyone felt comfortable because Alan ensured everyone had what they needed. If there is someone from management that wouldn’t mind reaching back out I would love to share more on how refreshing the stay was. He was so accommodating and pleasant the entire evening. I would hire him in a second. I can send my business email and phone if someone lets me know as he certainly deserves credit for his patience and kindness. Thank you Alan. I will be back. I love the Bay Shores Peninsula. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Janet and Frank M

Oct 24th, 2020

Bayshore peninsula staff members Donna Jenny Warren Bridget and Alan made our stay very comfortable and memorable. Their attention and assistance made us feel like part of their family. The whole hotel staff is fabulous. Thank you! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Amazing customer service

Sep 29th, 2020

First off Warren at the front desk was VERY helpful, polite, and made us feel welcomed from the moment we walked in the door. The room was cute and cozy. We enjoyed the breakfast buffet and ate on the viewing deck. The hotel was a 5 minute walk to Newport peir. We will be staying again. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

For Warren

Sep 29th, 2020

If you stay here I just hope you have the pleasure of talking with and being taken care of by Warren. Never met somebody who loved their job so much, plus made me feel like I was home, very caring and genuine staff all around but Warren will always be in my mind, thank you Warren and always, Charlie, from New Mexico TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Even Better The Second Time Around

Sep 17th, 2020

The Bay Shores is positively delightful and perfectly centrally located (close to the beach, the bay, and all our favorite places; Blackies and Charlie's topping the list). Couple that with spotlessly clean rooms and an amazingly attentive staff and we don't think there's a better choice in the area. Warren, Donna, and the rest of the crew could give seminars on stellar customer service, they honestly make guests feel like long lost old friends.......we love the Bay Shores and wouldn't stay anywhere else. TRIPADVISOR.COM USER 

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