Baymont Inn and Suites Lubbock

3901 19th Street | Lubbock, TX 79410-1002  [SEE MAP]Lubbock, TX  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 2

Great location, but old and smells like mildew

Nov 24th, 2019

I typically stay at the Best Western Plus Tech Medical Center just a few minutes from this location and I have always had wonderful experiences. Based on my recurring stays with BW, I was given a free night voucher as a reward. When I went to make the reservation, there were "no rooms that are held for free night stays" available at my preferred location; therefore, I was told this location was my only choice. So, I made my reservation using a free night voucher for earned points and a paid night as well. After only one night of my stay, around mid-day, I was contacted by phone indicating that I would begin to receive charges starting at a certain time since I did not check out by 11:00am. I explained that I had a 2 night reservation and had to hold for the staff to look up my information. They returned to the call and affirmed that I was in fact scheduled for both nights and said that they would re-check me in. Although the staff was pleasant, they did not even apologize for the inconvenience. Once I returned to the hotel, my key card no longer worked and I couldn't get into my room. There was no staff available at the desk to help and we had to wait for someone to make their way back to the desk. Rather than apologizing for the error and stating that they should have notified us that we would need to reactivate our cards (which should never have been deactivated), the staff said it was how the reservation was made that led to them locking us out and threatening additional charges, basically blaming the reservation service or us as the guest for using a free night. I understand that errors occur, but own up to the error and at least apologize to the guest for the inconvenience instead of making excuses or acting like it was no big deal. This incident paired with sub-optimal conditions made our stay less than desirable. Room and hallways smelled of mildew. Accommodations are very dated, a used washcloth was found hanging from the shower curtain, hallways smelled of cigarettes, etc. The room looked somewhat clean, but the floors obviously have not been mopped adequately, hairs found on some of the linens, shower walls had thick soap scum built up, and other walls inside the room were stained with questionable brownish colored splatter. Very seedy/shady hotel and I would certainly not be on the premises alone. We will certainly never stay at this property again, even with a free night stay. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Great hotel! Great price!

Nov 16th, 2019

Hotel is right by Texas Tech and is a great price! Only complaint is the sink was dirty and they were working on a fire alarm in the hall and it scared my mom pretty bad. But really it was an overall great experience TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Wedding

Nov 11th, 2019

Staff is friendly and courteous always willing to help but quality of the room not as great blood stains on blankets pillow pet stains toilet had hair sync add toothpaste stains and mirror hat toothpaste stains TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great service

Nov 1st, 2019

Everyone was nice, breakfast lady was very kind and caring. Spoke to us every morning. Front desk asked everyday if we needed anything. Housekeeping did good while we was there. Would recommend. Just not much to do around Lubbock TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

SureStay

Oct 28th, 2019

This was my first stay at a SureStay Plus and the accommodations were excellent. This may have been the first time With no complaints what so ever! The wait staff was beyond friendly and helpful. I’ve stayed at other hotels and paid twice as much and didn’t get the service I did here. TRIPADVISOR.COM USER 

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