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at the Baymont Inn and Suites Reno
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Don't stay here
Feb 4th, 2021
The pictures are lies, the rooms look nothing like them anymore. They must have been taken at least 5 years ago. It looks like nothing has been cleaned since they were taken. There are stains everywhere. There was no phone in my room and I will never forget the ROACHES. TRIPADVISOR.COM USER
Feb 1st, 2021
Please spend a little more money for a better hotel. Ripped shower curtain and pillow cases. Filthy hallways. Disgusting vents. Remote didn’t work. No breakfast, coffee. Poorly lit. Not even a working TP holder. Broken mirror. Outlets and light switches nasty and old. Walls and doors dinged up and marred. This hotel does NOT look like the pictures advertised. Will never stay again! TRIPADVISOR.COM USER
Web Pictures are NOT true. SMALLEST BATHROOMS EVER!!!
Jan 18th, 2021
I booked solely based upon price and pictures. My fault! Issues with my room... Carpet had holes and tears all over it. Bathroom vent filthy A/C vent filthy (even after asking to have it cleaned) Every sprinkler has comb webs on it. Smoke Detector had the battery setting on top. Tub drain slow to drain. Bathroom sink really slow to drain and back up. Ice Machine never had ice. Hallway carpet needed professional Cleaning. (stained) Every door needed painting the old paint was chipping off. The sofa that looked so good in pictures nope sat in it basically setting on the floor. barely made it out. Parking OMG uses same lot as Quality Inn parking is beyond bad. Patio door sliding door) lock was broken so they used a piece of wood to stop from opening, this room had a patio door that opened to the pool area and not secure property. Checking out morning staff was very rude to a customer who complained about NO hot water which I confirmed. once guess left another employee who lives on site stated that their was no hot water last night and thought one of the polite lights went out in the boiler. I would have fired staff immediately for the way he dealt with this issue. The guess left upset and probably never return. King Bed felt as though its been there for ten years, very weak and not a good mattress. Missing Light Shell. Management is ran by mostly younger staff and not well trained. The hotel is about to be rehabbed but honesty its not worth the effort to get to your room. This is Reno you can chose one of tens of thousands of hotels. If you want a cheap room and willing to pay more then stay here. You will not like it. TRIPADVISOR.COM USER
not maintained, but clean rooms
Dec 24th, 2020
The pictures are very deceiving. The hotel is not well maintained. Lots of damage and things needing repair. The mattresses are a bit old and saggy. And only one thin blanket on the bed, with no cover throw, so you put the very noisy heater on to warm up the room. on the upside, the room was clean. TRIPADVISOR.COM USER
DO NOT STAY HERE
Dec 21st, 2020
I don’t even know where to begin! This place is HORRIBLE! We last min booked thinking we’d save money for a one night stay, we literally walked into the room looked around and left! Disgusting! I called down to the front desk and said we will not be staying here, this place is unacceptable to stay in! There was pee spots all over the floor. Bed skirts were all messed up, the sheets and pillow cases had hair and / or stains! We left our room and the whole hall ways smelt like weed. They said they would refund our money and still haven’t gotten it back. I had to call my bank to dispute. Again DO NOT STAY HERE! TRIPADVISOR.COM USER
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