Be Tulum

Carretera Tulum-Boca Paila Km.10 | Tulum 77780  [SEE MAP]Tulum  [SEE ADDRESS]

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at the Be Tulum

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Guest Reviews

TripAdvisor Traveler Rating 1

Do not stay- stole $2.7k

Jun 3rd, 2020

Refusal to refund my close to 3k reservation. Started the refund process end of March 27th when everything shut down. In March - They told me to contact the travel insurance (they offer at their checkout on their website) to be refunded my deposit, I had not paid anything other than my deposit. Also in March- betulum Charged me the full amount of my stay. After I canceled. After they told me I would be refunded my deposit. While their hotel was closed. It took two months to hear back from the travel insurance. I heard back today. I called betulum today. Today Was told that I never contacted them in March even though I have the emails and forwarded them copies. Then was told by different person - they cannot refund reservations if they were not within 2 months prior. It’s June 2. I canceled March 22 , and i heard back from travel insurance today. All my attempts to contact since this , email and what’s app have been read and ignored. This was for my wedding which we canceled as it was supposed to be March 30th Horrible customer service. Lied , stole. And regardless of all this it’s an overpriced hotel with bad service! I felt bad my father booked here from the beginning. Below is the copy of the email they originally sent me. They say my deposit I’ll be refunded, however then proceed to charge me the full amount. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Ok stay.

Jun 2nd, 2020

Friendly staff and facilities as expected. Deifinitely worth mentioning the food - would go back but book differently. I can see the recommendations from previous reviews can’t see the wine recommend. Probably somm was not there TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Poor service from start to finish

Mar 25th, 2020

Went to Be Tulum as was told it was the best hotel in Tulum. After 6 nights there for our honeymoon, it couldn’t have been more average. Emailed hotel a week in advance telling them it was our honeymoon as I did when booking the hotel 6 months earlier and they did not do one thing for us. Even with 20 rooms being cancelled due to Covid-19 they didn’t offer us any upgrade let alone a glass of champagne in our room. The hotel is over price for what it actually offers and they have charged me $400 for two massages that I didn’t have. I have spent 10 days trying to get a refund which they have agreed to but after 15+ emails and 5 phone calls you can’t get an answer from anyone. Much nicer hotels for half the price along the Tulum beach. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Amazing wines !

Mar 12th, 2020

We had an amazing stay in b tulum and dinner in 4 Fuegos with the incredible somm Juan Pablo. We tried amazing wines with a fusion Mexican food and all was just great. Thank you for awesome experience TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Can't get back soon enough!

Mar 5th, 2020

There was a slight misunderstanding on the room booked which was fixed immediately. Staff was incredibly friendly, knowledgeable, and helpful. Breakfast, bikes, yoga, and one hydrotherapy treatment included all huge plusses. The showers, the bed, the private dipping pool all made the stay incredible. BeTulum felt closer to all the bars and restaurants we wanted to go to. Martina at Ocumare was fantastic. Emmanuel on the beach was attentive enough to keep your glass full! Will certainly be back. TRIPADVISOR.COM USER 

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