Beausejour Hôtel Appartements

440 Roy Avenue | Dorval, QC H9S 3E1  [SEE MAP]Dorval, QC  [SEE ADDRESS]
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Courtesy of Beausejour Hôtel Appartements

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Guest Reviews

TripAdvisor Traveler Rating 3

The tree transfer is just a car

Nov 6th, 2019

The rooms were big and spacious. But the hotel did not seem too safe to me. I arrived at night and there was no one at reception on the ground floor. Anyone can walk in. To check in I had to go up one floor, staff are not that friendly. The free transfer is a joke. Yes it's free but it's just a car. On check in I told them the time I will be leaving.. 4am. So at 4am I wait downstairs. A car pulls up 5 people get in and that's it no more space for other people. There was no system in place to check which people have booked their time slot. Lucky I had given myself plenty of time. So I had to wait for him to drop the people off and come back. It's a good for a quick one night stop over. But if using the free transfer give yourself plenty of time!! Oh and there should be some sort of buzz system at the main door so not anyone can enter. There was two drunk women in the lobby area taking a nap. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

BEDBUGS

Oct 31st, 2019

I stayed at this hotel for one night with my partner after having our flights delayed. There were a few spiders but I didn’t mind. However, the day after, I found bed bug bites ALL over me. I contacted management and they said they would look into it, but I haven’t gotten a call back or an email update. Now both my partner and I are paranoid we carried bedbugs back to our homes and need to hire an exterminator in the worst case scenario. DO NOT stay here!!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Mixed feelings :/

Oct 27th, 2019

Absolutely fabulous for people travelling in groups or with pets. First couple times we stayed here we truly enjoyed our stay. However, the last time was not agreeable at all. We had issues with the drains - shower, sink and kitchen sink. First night we were given draino; the second night told if we didnt like it, we could leave - Saturday night at 7pm. Very bad customer service. Not sure I would stay there again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Very good bed. Overall maintenance lacking though

Oct 19th, 2019

We stayed several days, and only because the bed was great and moving would be a pain given our schedules. We had a basement apartment, which may have dampened the airplane noise some, but it was still really intrusive. We needed an immediate coffee maker change - button broken right off, and the kitchen sink leaked as soon as we used it. "Fix" was to give us a pan to collect the water in. Hope they did more later. No minor things like salt or pepper or coffee filters to help travelers. The window masking around the air conditioner is about as intrusion resistant as you would expect a sheet of plastic to be. I would not have my wife stay here alone. AC had to run steady for noise and cooling. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Very little to recommend.

Oct 1st, 2019

Shuttle service was very slow and the driver sat in the vehicle ignoring us for at least a minute after he got to the airport. He dropped us off and went to put the van away. The sign in the lobby (we saw no front desk anywhere, just a table, a small couch and a couple of lamps) said front desk room 105 and was handwritten. There were 2 doors leading to staircases with rooms. We couldn’t find a front desk so went back to the lobby. The driver came in carrying some papers, which he called us to the table to sign, but he gave us someone else’s paper to sign, when we told him it was not ours he tried to give it to another one of us to sign. I pointed to the right paper and he gave it to us to sign, then handed us a couple of card keys and started to walk away. We had to ask him how to get to our room. We really felt like we were inconveniencing him. When we finally got to our suite, it smelled very stale. The bedding looked nothing like the pictures, although it was clean. We had 2 bedrooms with king size beds and a hide-a-bed in the living room. There was no bedding for the hide-a-bed except a bedspread which is supposed to go overtop of the sheets and blankets. No pillows for it either. My husband’s and my bed had a duvet that must have been about 25 years old. It was lumpy and the filling was missing in a lot of it. It was cold in the suite and we could find no controls to turn up the heat. I had a horrible sleep because I froze and my husband said the same. Also for 4 people they only left us 3 sets of towels. We tried several times to call the front desk, as he had told us to call if we needed anything. We had to leave messages every time and they never returned our calls or brought us the bedding and towels we asked for. Also, the room did not get cleaned while we were out so the dirty towels were still in the bathroom. There were no towel racks, the shower had terrible pressure and every time someone flushed a toilet or turned on a tap in another room, I got almost scalded. There was no dish detergent for any dishes we used for food we had to go out and buy elsewhere. I don’t know what food others are talking about in their reviews. We could not find anything like that here. There was only 1 glass in the kitchen cupboard. They did have a hair dryer, an iron and ironing board, a microwave, a toaster, a coffeemaker and a kettle but no convenient places to plug them in. My husband actually found that some windows were open behind the heavy curtains and that is why we were so cold. Second night I slept much better. For the price we had to pay we did not feel we got value or quality service. The driver refused to take us to the airport the next day to pick up a rental car. TRIPADVISOR.COM USER 

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