Bedford Plaza Hotel - Boston

340 Great Road | Bedford, MA 01730-2806  [SEE MAP]Bedford, MA  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 1

WORST EXPERIENCE!

Oct 23rd, 2019

Do NOT stay here!! We booked our reservation a week in advance and called the hotel 3 TIMES the day of our stay to confirm our arrival. When we showed up, our room was given to other people, who were not even in the system, so NOBODY knows how they got in there! The hotel wouldn’t kick them out, and then tried to give us a room that someone had clearly been LIVING IN!! Laundry everywhere, food all over the place, a charger plugged in, etc. We waited 2 hours before being forced to drive back home at 1:30 in the morning. Oh, and I forgot to mention that we live 6 HOURS AWAY! I wish I could give this hotel a ZERO star rating for the way we were treated. I honestly could go on and on about this horrid experience. Just appalling. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Rejected by hotel

Oct 23rd, 2019

This hotel rejected us despite having a reservation. Upon our arrival, the manager at the front desk was scrambling because they had an "unregistered" and "unknown" guest in the room they had ready for us. We were forced to wait 2 hours before she told us that the hotel was unable to accommodate us. The irony is that I called the property 3 times throughout the day, the last call being 30 minutes before my arrival, and spoke to 2 different front desk attendants-- who both assured me that my room was ready despite me checking-in late. We ended up leaving the property at 2AM to head back home much earlier than desired... which was 6.5 hours away. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Not the best experience

Sep 30th, 2019

I made my reservation through Trip Advisor and received 2 emails confirmation, one from Trip Advisor and one from the hotel. When I arrived after a long flight at 1am, the manager informed me that there was a mistake and that they did not have any room available. After I insisted, he agreed to give me someone else room that did not show up yet. Rooms are super outdated, there is a weird swimming pool in the middle of the hotel. Before leaving the hotel I asked the front desk for a receipt. Since the manager was at the front desk and I was the first in line, I ordered my Uber, thinking that it should not take more than 5 minutes. Just when I was about to ask for the receipt, the front desk manager left saying, "I need to do something". 5 min later he was still gone and my Uber was in time. I had to jump in the Uber to arrive in time at my meeting so left a note asking to send my receipt by email. I never got it. I sent 2 more emails without any response. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Family vacation

Sep 22nd, 2019

Very good place. Rooms were good. We had 3 rooms, and they were clean. Layout of the hotel was good. Breakfast was good. Swimming pool indoor clean. Parking good. Location good, great service.safe area. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Cheap outdated hotel

Aug 5th, 2019

I stayed at this hotel last month for a few days. It is an ok hotel if you need a place to sleep in for a night or two. Forget about the free amenities as the wifi is weak and the free breakfast did not offer hot food such as bacon, sausage or scrambled eggs. The food that was served did not look appetizing as it did not look fresh. This hotel needs a major renovation and a major revamp in the quality of service. The carpets in the hallways are filthy and smelled like you're in an old house. There's constantly a loud noise of doors banging late at night when hotel housekeeping or maintenance workers move things in and out of the storage rooms. Also, I have seen a staff worker sleeping on one of the hotel's couches which is not good for guests to see. TRIPADVISOR.COM USER 

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